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Chocolate Sales Representative Jobs (NOW HIRING)

Irca Group

Customer Service Representative

Suwanee, GA · On-site

$15 - $20.25/hr

The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry ... Collaborate with other departmental teams (Sales Reps, Plant personnel, Sales Support, QA, ...

Irca Group

Customer Service Representative

Duluth, GA · On-site

$14.75 - $20/hr

The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry ... Collaborate with other departmental teams (Sales Reps, Plant personnel, Sales Support, QA, * ...

Irca Group

Customer Service Representative

Duluth, GA · On-site

$14.75 - $20/hr

The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry ... Collaborate with other departmental teams (Sales Reps, Plant personnel, Sales Support, QA, * ...

Irca Group

Customer Service Representative

Duluth, GA

$14.75 - $20/hr

The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry ... Collaborate with other departmental teams (Sales Reps, Plant personnel, Sales Support, QA, * ...

Irca Group

Customer Service Representative

Duluth, GA

$14.75 - $20/hr

The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry ... Collaborate with other departmental teams (Sales Reps, Plant personnel, Sales Support, QA, * ...

Irca Group

Customer Service Representative

Suwanee, GA

$15 - $20.25/hr

The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry ... Collaborate with other departmental teams (Sales Reps, Plant personnel, Sales Support, QA, * ...

Irca Group

Customer Service Representative

Suwanee, GA

$15 - $20.25/hr

The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry ... Collaborate with other departmental teams (Sales Reps, Plant personnel, Sales Support, QA, * ...

Laderach E-Commerce USA LLC

Sales Advisor

Dallas, TX

Sales Advisor, Corporate Sales Dallas, TX | Full-Time | Hybrid High-quality fresh chocolate - that ... Associates represent the client-facing side of the sales process -- uncovering needs, building ...

Laderach

Sales Advisor

Dallas, TX · On-site

Sales Advisor, Corporate Sales Dallas, TX | Full-Time | Hybrid High-quality fresh chocolate - that ... Associates represent the client-facing side of the sales process - uncovering needs, building trust ...

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All JobsChocolate Sales Representative Jobs

Chocolate Sales Representative information

See salary details

$23K

$76.7K

$141.5K

How much do chocolate sales representative jobs pay per year?

As of Sep 11, 2026, the average yearly pay for chocolate sales representative in the United States is $76,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $93,000.00 per year, depending on experience, location, and employer.

What does a chocolate sales representative do?

A Chocolate Sales Representative is responsible for promoting and selling chocolate products to retailers, wholesalers, and sometimes directly to consumers. Their job involves building relationships with clients, negotiating contracts, and ensuring that products are well-displayed and stocked in stores. They also stay informed about market trends, represent the brand at events, and collaborate with marketing teams to increase sales. The role requires strong communication skills, a passion for chocolate, and a good understanding of sales strategies.

What are the key skills and qualifications needed to thrive as a chocolate sales representative?

To thrive as a Chocolate Sales Representative, you need strong sales acumen, product knowledge, and often a background in business or marketing. Familiarity with CRM software, point-of-sale systems, and sometimes certifications in sales techniques are commonly required. Outstanding interpersonal skills, persuasive communication, and the ability to build lasting client relationships make someone stand out in this position. These skills are crucial for driving product sales, expanding market reach, and ensuring customer satisfaction in a competitive retail environment.

What are some common challenges faced by chocolate sales representatives when working with clients in the food retail industry?

Chocolate Sales Representatives often encounter challenges such as intense competition from other confectionery brands, seasonal fluctuations in demand, and maintaining strong relationships with buyers who manage multiple product lines. Navigating these challenges requires proactive communication, in-depth product knowledge, and the ability to present unique selling points that align with client needs. Additionally, representatives must stay informed about market trends and consumer preferences to effectively support retailers in merchandising and promotional activities.

What is the difference between Chocolate Sales Representative vs Candy Sales Associate?

AspectChocolate Sales RepresentativeCandy Sales Associate
Required CredentialsHigh school diploma; sales experience; knowledge of chocolate productsHigh school diploma; customer service skills; basic product knowledge
Work EnvironmentSales offices, trade shows, retail storesRetail stores, supermarkets, candy shops
Employer & IndustryChocolate manufacturers, specialty food companiesGrocery stores, candy shops, supermarkets

The main difference is that Chocolate Sales Representatives focus on promoting and selling chocolate products to retailers or clients, often requiring sales experience and product knowledge. Candy Sales Associates typically work directly with customers in retail settings, providing product information and customer service. Both roles involve sales skills but differ in scope and environment.

What are popular job titles related to Chocolate Sales Representative jobs?

For Chocolate Sales Representative jobs, the most frequently searched job titles are:

Infographic showing various Chocolate Sales Representative job openings in the United States as of September 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $76,681 per year, or $36.9 per hour.

Customer Service Representative

Suwanee, GA • On-site

Irca Group
See more jobs at Irca Groupexternal

$15 - $20.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Customer Service Specialist

IRCA is a prominent international provider of semi-finished ingredients for the bakery, pastry, and gelato markets. They cater to independent producers as well as large food manufacturers, including consumer packaged goods (CPG) companies. The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and various other bakery and pastry ingredients.

Headquartered in Italy, IRCA was acquired by Advent International, a global private equity firm, in July 2022. The company has demonstrated a strong history of growth over the past decade. As part of its growth strategy, IRCA made two bolt-on acquisitions in 2022. They acquired Cesarin, a provider of candied fruits, and Anastasi, a supplier of pistachio ingredients. These acquisitions expanded IRCA's product portfolio and market reach.

More recently, IRCA acquired the leading manufacturer of sweet and cereal products in Europe and the US. The target company focuses on high-value specialty ingredients for the Food Manufacturers segment. Their product range includes sweet particulates, chocolate confections, baked inclusions, variegates, and fruit purées. This deal, successfully completed in March of 2023, is a transformative move for IRCA, establishing them as a global leader in the semi-finished ingredients industry.

With this acquisition, IRCA has a combined revenue of €1 billion in 2023 and a presence in 22 manufacturing facilities across Europe, the US, and Vietnam. This expanded manufacturing footprint and diversified product portfolio positions IRCA as a key player in the market, serving a wide range of customers in the bakery, pastry, and gelato sectors, as well as food manufacturers.

This is an onsite role, for our office located in Suwanee, GA. Onsite daily, general hours are 8AM to 5PM.

Responsibilities
  • Serve as the initial point of contact for customer inquiries and issues, responding promptly, professionally and empathetically.
  • Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations while partnering with Sales Reps on pertinent customer communications.
  • Assist customers with order processing, shipment tracking, and returns or exchanges.
  • Follow customer orders through the full process from the time of receipt via phone, email or electronic data transfer to order entry in Erp system and through shipping and invoicing.
  • Maintain accurate records of customer interactions and inquiries.
  • Collaborate with other departmental teams (Sales Reps, Plant personnel, Sales Support, QA, Regulatory, Logistics and Warehouse) to resolve customer issues. Escalate complex problems as needed to ensure a positive customer experience.
  • Maintain high customer satisfaction by building rapport and establishing strong relationships with customers and sales representatives to anticipate and collaborate on customer future needs.
  • Assist with preparing multiple report metrics to analyze various departmental KPIs.
  • Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
Qualifications
  • Bachelor's degree or anticipated completion date.
  • Proficiency in using relevant computer systems and software. Strong Excel skills required.
  • Ability to multi-task and handle high-pressure situations.
  • Attention to detail and accuracy.
  • Empathy, patience, and a positive attitude.
  • Excellent communication and interpersonal abilities.
  • Strong problem-solving skills and the ability to resolve customer issues.
  • Exceptional customer service skills with a strong focus on customer satisfaction.

This role reports to the Customer Service Supervisor.

Irca Group offers career growth opportunities as well as competitive compensation and benefits: Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program

Apply