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POSITION DESCRIPTION

Director of Training

Department: People & Culture Reports To: Chief Operating Officer FLSA: Exempt

POSITION OVERVIEW

The Director of Training is the architect of how Chamberlin + Associates develops its people. This person owns the full training function across a portfolio of approximately 100 properties and 13,000 units, leading a team of trainers and building the programs, content, and systems that give every Chamberlin employee a clear path to becoming better at their job. They design blended learning experiences that span in-person, virtual, and platform-based delivery, partner with regional and corporate leadership to ensure training reflects operational reality, and measure success by behavior change and performance outcomes, not completion numbers. This is a role for someone who believes that training done well is one of the highest-leverage investments a company can make, and who has the discipline and creativity to prove it.

SCOPE OF RESPONSIBILITY

• Full ownership of the Chamberlin training program across all functions, levels, and markets including site-level, regional, maintenance, and corporate.
• Leadership and development of the internal trainer team.
• Curriculum development for in-person, virtual, and Gracehill-based training content across all roles and disciplines.
• Administration and tracking of all training activity within Gracehill and related platforms.
• Partnership with regional and corporate leadership to ensure training content reflects operational reality and is consistently reinforced in the field.

KEY RESPONSIBILITIES

Program Design & Architecture

• Design and implement a blended learning architecture that integrates online, virtual, and in-person delivery across all roles and levels of the organization.
• Develop a role-specific learning journey for every position in the organization, from leasing consultant to regional vice president, that maps training milestones to performance expectations at each stage of tenure.
• Integrate Gracehill's online catalog as a core component of the program, curating content that is relevant, current, and mapped to specific role competencies and compliance requirements.
• Continuously evaluate program effectiveness through performance data, field feedback, and learning outcomes, iterating on content and delivery based on what is actually working.
• Stay current on adult learning methodologies and emerging training technologies, bringing new approaches into the organization as they become relevant.

Curriculum Development & Content

• Develop, write, and maintain original training content for in-person, virtual, and self-directed formats across all functions and levels of the organization.
• Build training materials that reflect the operational reality of multifamily property management, providing practical and specific instruction tied to how Chamberlin properties are run.
• Partner with subject matter experts across operations, maintenance, finance, and people operations to ensure content accuracy and relevance.
• Maintain a current library of training resources that site teams, regional leaders, and corporate staff can access on demand.
• Ensure all training content remains compliant with fair housing regulations, applicable employment law, and Chamberlin operational standards.

Trainer Team Leadership

• Directly manage, develop, and hold accountable the internal trainer team, setting clear performance expectations and building a team that delivers consistent, high-quality training experiences across the portfolio.
• Model the facilitation standards, coaching approach, and professionalism expected of every trainer in the organization.
• Identify skill gaps within the trainer team and build targeted development plans that elevate the quality and consistency of training delivery.
• Establish a quality assurance process for trainer performance, including observation, feedback, and continuous improvement cycles.

Training Administration & Tracking

• Administer and maintain the Gracehill platform as the system of record for all formal training activity across the organization.
• Ensure all required training, including onboarding, compliance, role-specific, and leadership development, is assigned, tracked, and completed within defined timelines.
• Build reporting cadences that give leadership visibility into training completion, compliance status, and program participation across every level of the organization.
• Partner with People & Systems on training data integration, ensuring training records are accurate, current, and accessible.

Organizational Partnership

• Work closely with the COO, VP of Operations, and regional leadership to align training priorities with current and anticipated operational needs.
• Partner with the Talent Manager and People & Systems team to ensure onboarding programs effectively transition new hires from orientation to productive contribution as quickly as possible.
• Identify performance patterns across the portfolio that indicate systemic training gaps and develop targeted interventions in partnership with regional and property leadership.
• Represent the training function in leadership meetings, contributing learning and development insight to operational and strategic conversations.

QUALIFICATIONS

Required

• 5-7 years experience in Multifamily and 2 years as a Regional Manager OR 5+ years of experience in learning and development, training design, or organizational development with demonstrated responsibility for building or managing a training function.
• Demonstrated experience designing blended learning programs that integrate online, virtual, and in-person delivery across a dispersed workforce.
• Experience leading and developing a team of trainers or facilitators.
• Strong curriculum development skills with the ability to create original training content that is practical, engaging, and tied to measurable outcomes.
• Outstanding facilitation and coaching skills with the ability to engage diverse audiences across all levels of an organization.
• Multifamily property management experience strongly preferred. Candidates without it must demonstrate deep familiarity with the operational demands of a similar industry environment.

Preferred

• Direct experience in multifamily property management, ideally in an operational or training capacity that produced fluency in leasing, maintenance, compliance, and financial performance.
• Familiarity with Gracehill or comparable learning management systems used in the multifamily industry.
• Experience building competency-based training frameworks tied to specific role requirements and performance expectations.
• Instructional design certification or equivalent credentials in adult learning methodology.

Chamberlin + Associates is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.