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Check In Agent Jobs in Virginia Beach, VA (NOW HIRING)

Crestline Hotels and Resorts

Front Desk Agent

Suffolk, VA · On-site

$12.50 - $16/hr

Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or ...

HARMONY HOSPITALITY INC

DTNA-Front Desk Agent

Norfolk, VA · On-site

$12.25 - $15.50/hr

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and ...

HARMONY HOSPITALITY INC

DTNA-Front Desk Agent

Norfolk, VA · On-site

$12.25 - $15.50/hr

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and ...

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All JobsCheck In Agent JobsCheck In Agent Jobs in Virginia Beach, VA

Check In Agent information

See Virginia Beach, VA salary details

$13

$28

$37

How much do check in agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for check in agent in Virginia Beach, VA is $28.61, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $37.64 per hour, depending on experience, location, and employer.

What is a check in agent?

Check In Agents are professionals who assist passengers at airports, hotels, or other venues during the check-in process. Their responsibilities typically include verifying identification, issuing boarding passes or room keys, handling luggage, and providing information about services or schedules. They serve as the first point of contact for guests or travelers, ensuring a smooth and efficient start to their journey or stay. Strong communication, customer service skills, and attention to detail are essential qualities for this role.

What are the key skills and qualifications needed to thrive as a check in agent?

To thrive as a Check In Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office equipment is commonly required. Strong communication, problem-solving abilities, and a calm demeanor under pressure help agents create positive guest experiences. These skills ensure efficient, accurate check-ins and contribute to overall customer satisfaction and smooth operations.

What are some common challenges check in agents face during peak travel periods, and how can they effectively manage them?

During peak travel periods, Check In Agents often encounter high passenger volumes, tight schedules, and increased pressure to resolve issues quickly. Managing long lines, addressing last-minute changes, and maintaining a positive attitude can be challenging. Effective time management, clear communication, and teamwork are essential skills for handling these situations smoothly. Many agents find success by staying organized, anticipating common passenger concerns, and collaborating closely with colleagues and supervisors to ensure a seamless check-in experience.

What cities near Virginia Beach, VA are hiring for Check In Agent jobs?

Cities near Virginia Beach, VA with the most Check In Agent job openings:

Check In Agent jobs near you
Infographic showing various Check In Agent job openings in Virginia Beach, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,506 per year, or $28.6 per hour.

Front Desk Agent

Virginia Beach, VA • On-site

Crestline Hotels and Resorts
Hospitality Services • 5 - 10K employees
Learn more about Crestline Hotels and Resortsexternal

$13.50 - $17/hr

Full-time, Part-time

Re-posted 15 days ago

Crestline Hotels & Resorts rating

7.4

Company rating: 7.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

$400 Sign-On Bonus!!!!

$200 on the first pay day and $200 after successfully completing 90 work days! 

At the Courtyard by Marriott Virginia Beach Oceanfront South 25th Street, we are looking for an enthusiastic Front Desk Agent to join our team and wow our guests!

Full-Time and Part-Time opportunities are available!


Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.


Potential Career Paths:

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations

Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.


Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 

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