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Check In Agent Jobs in Miami, FL (NOW HIRING)

AccorHotel

Guest Services Agent

Miami Beach, FL · On-site

$14.75 - $18.75/hr

Company Description We are looking for Guest Services Agent to join the re-opening of the famed ... Greet all guests warmly upon arrival, ensuring a smooth and efficient check-in process * Handle ...

AvantStay

Front Desk Agent, Miami Nexo Hotel

Miami, FL · On-site

$18/hr

The Front Desk Agent's primary responsibility will be facilitating in person guest check-ins. In addition they will be responsible for managing all aspects of the office from handling deliveries ...

Hotel Spero

FRONT DESK AGENT

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or ...

The Biltmore Hotel

Front Desk Agent

Miami, FL · On-site

$13.75 - $17.25/hr

Front Desk Agent The Front Desk Agent is responsible for providing attentive, courteous, and ... Provide seamless check-in and checkout experiences for our guests using the LQA standards. * Ensure ...

Kolter Hospitality

Front Desk Agent

Dania Beach, FL · On-site

$15/hr

Front Desk Agent Hyatt House Dania Beach - Dania Beach, FL 33004 Overview Salary Range $15.00 - $15 ... Performance Expectations: * Assist guests with check in and check out processes. * Coordinate all ...

Gale Hotels

Front Desk Agent

Miami Beach, FL · On-site

$14 - $17.75/hr

Front Desk Agent The Front Desk Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel ...

UniVista Insurance

Quality Assurance Analyst

Miami, FL · On-site

... in agent performance, sales results, and customer satisfaction. The Quality Assurance Analyst will ... check clearance (as required by company policy)Required Skills · Attention to Detail - Ability to ...

UNIVISTA INSURANCE

Be Seen First

Quality Assurance Analyst

Doral, FL · On-site

$18 - $25/hr

Identify coaching opportunities and areas for improvement in agent communication, customer ... Background check clearance (as required by company policy) Required Skills * Attention to Detail ...

UNIVISTA INSURANCE

Be Seen First

Quality Assurance Analyst

Doral, FL · On-site

$18 - $25/hr

Identify coaching opportunities and areas for improvement in agent communication, customer ... Background check clearance (as required by company policy) Required Skills * Attention to Detail ...

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Showing results 21-40

All JobsCheck In Agent JobsCheck In Agent Jobs in Miami, FL

Check In Agent information

See Miami, FL salary details

$14

$28

$38

How much do check in agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for check in agent in Miami, FL is $28.83, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $37.93 per hour, depending on experience, location, and employer.

What is a check in agent?

Check In Agents are professionals who assist passengers at airports, hotels, or other venues during the check-in process. Their responsibilities typically include verifying identification, issuing boarding passes or room keys, handling luggage, and providing information about services or schedules. They serve as the first point of contact for guests or travelers, ensuring a smooth and efficient start to their journey or stay. Strong communication, customer service skills, and attention to detail are essential qualities for this role.

What are the key skills and qualifications needed to thrive as a check in agent?

To thrive as a Check In Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office equipment is commonly required. Strong communication, problem-solving abilities, and a calm demeanor under pressure help agents create positive guest experiences. These skills ensure efficient, accurate check-ins and contribute to overall customer satisfaction and smooth operations.

What are some common challenges check in agents face during peak travel periods, and how can they effectively manage them?

During peak travel periods, Check In Agents often encounter high passenger volumes, tight schedules, and increased pressure to resolve issues quickly. Managing long lines, addressing last-minute changes, and maintaining a positive attitude can be challenging. Effective time management, clear communication, and teamwork are essential skills for handling these situations smoothly. Many agents find success by staying organized, anticipating common passenger concerns, and collaborating closely with colleagues and supervisors to ensure a seamless check-in experience.

What cities near Miami, FL are hiring for Check In Agent jobs?

Cities near Miami, FL with the most Check In Agent job openings:

Check In Agent jobs near you
Infographic showing various Check In Agent job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,971 per year, or $28.8 per hour.

Guest Services Agent

Miami Beach, FL • On-site

AccorHotel
See more jobs at AccorHotelexternal

$14.75 - $18.75/hr

Full-time

Re-posted 19 days ago

Job description

Company Description

We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.

Job Description

JOB OVERVIEW:

Under the general guidance of the Guest Experience Manager, the Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests and ensures that all interactions reflect the hotel's standards of hospitality, professionalism, and service excellence. The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience.

YOUR KEY RESPONSIBILITIES:

  • Greet all guests warmly upon arrival, ensuring a smooth and efficient check-in process
  • Handle guest departures, process payments, and issue accurate receipts during check-out
  • Answer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requests
  • Provide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgrades
  • Anticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfaction
  • Review daily arrivals and departures, block rooms for special requests, VIPs, or package reservations
  • Maintain accurate room inventory and communicate updates to appropriate departments
  • Coordinate with housekeeping and other departments to ensure timely room readiness for arrivals
  • Process no-show charges and ensure accurate posting in the property management system (PMS)
  • Manage reservation changes, early departures, extensions, and cancellations following hotel policies
  • Monitor and respond to guest messages, wake-up calls, and special delivery requests
  • Maintain front desk security and safety procedures, including key control and lost & found
  • Reconcile cash drawer and post charges accurately to guest folios
  • Support the night audit process and assist in generating required reports, if applicable
  • Perform daily checklist tasks and maintain the cleanliness and organization of the front desk area
  • Foster positive working relationships with all hotel departments to ensure seamless guest service
  • Handle emergency situations calmly and efficiently, following established protocols
  • Perform any other job-related duties as assigned by the Front Office Manager or supervisor
  • We recognize we are in the hospitality industry and that may require us to provide lateral service. 
  • We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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