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Check In Agent Jobs in Galveston, TX (NOW HIRING)

Metro Shore Services, LLC

Pier Agent

Galveston, TX · On-site

$14.50 - $17/hr

As a check in agent, input guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is ...

JSX

Airport Service Concierge - HOU

Houston, TX · On-site

$14.75 - $19/hr

Check-in Agent: * Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials. * Boarding Agent:

Jsx

Airport Service Concierge - HOU

Houston, TX · On-site

$14.75 - $19/hr

Check-in Agent: * Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials. * Boarding Agent:

Crescent Hotels and Resorts

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

This role manages the check-in and check-out experience, processes reservations and payments ... The Front Desk Agent will communicate closely with Housekeeping, Engineering, Reservations, Food ...

Blossom Hotel Houston

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

This role manages the check-in and check-out experience, processes reservations and payments ... The Front Desk Agent will communicate closely with Housekeeping, Engineering, Reservations, Food ...

Crescent Hotels & Resorts

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

This role manages the check-in and check-out experience, processes reservations and payments ... The Front Desk Agent will communicate closely with Housekeeping, Engineering, Reservations, Food ...

Crescent Services

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

This role manages the check-in and check-out experience, processes reservations and payments ... The Front Desk Agent will communicate closely with Housekeeping, Engineering, Reservations, Food ...

Hotel Spero

FRONT DESK AGENT

Houston, TX · On-site

$13.50 - $17.25/hr

Part-time Front Desk Agent The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for ...

Crestline Hotels & Resorts

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

Front Desk Agent The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services ...

Hotel Spero

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

Front Desk Agent The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services ...

Make Ready USA

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

Front Desk Agent The Moran Hotel is a contemporary expression of luxury, where sleek design meets ... Complete all guest check-in and check-out procedures accurately and efficiently. * Assign guest ...

Trans western

Front Desk Agent

Houston, TX

$13.50 - $17.25/hr

As a Front Desk Agent, you will be the first point of contact for our guests, delivering ... You will ensure a seamless check-in and check-out process, manage reservations, provide tailored ...

Transwestern

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

As a Front Desk Agent, you will be the first point of contact for our guests, delivering ... You will ensure a seamless check-in and check-out process, manage reservations, provide tailored ...

Trans western

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

As a Front Desk Agent, you will be the first point of contact for our guests, delivering ... Proactively follow up post check-in to ensure guest satisfaction. * Provide concierge ...

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Check In Agent information

See Galveston, TX salary details

$13

$28

$37

How much do check in agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for check in agent in Galveston, TX is $28.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.26 per hour, depending on experience, location, and employer.

What is a check in agent?

Check In Agents are professionals who assist passengers at airports, hotels, or other venues during the check-in process. Their responsibilities typically include verifying identification, issuing boarding passes or room keys, handling luggage, and providing information about services or schedules. They serve as the first point of contact for guests or travelers, ensuring a smooth and efficient start to their journey or stay. Strong communication, customer service skills, and attention to detail are essential qualities for this role.

What are the key skills and qualifications needed to thrive as a check in agent?

To thrive as a Check In Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office equipment is commonly required. Strong communication, problem-solving abilities, and a calm demeanor under pressure help agents create positive guest experiences. These skills ensure efficient, accurate check-ins and contribute to overall customer satisfaction and smooth operations.

What are some common challenges check in agents face during peak travel periods, and how can they effectively manage them?

During peak travel periods, Check In Agents often encounter high passenger volumes, tight schedules, and increased pressure to resolve issues quickly. Managing long lines, addressing last-minute changes, and maintaining a positive attitude can be challenging. Effective time management, clear communication, and teamwork are essential skills for handling these situations smoothly. Many agents find success by staying organized, anticipating common passenger concerns, and collaborating closely with colleagues and supervisors to ensure a seamless check-in experience.

What cities near Galveston, TX are hiring for Check In Agent jobs?

Cities near Galveston, TX with the most Check In Agent job openings:

Check In Agent jobs near you
Infographic showing various Check In Agent job openings in Galveston, TX as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $58,919 per year, or $28.3 per hour.

Pier Agent

Galveston, TX • On-site

Metro Shore Services, LLC
Water Transportation • 51 - 200 employees
Learn more about Metro Shore Services, LLCexternal

$14.50 - $17/hr

Part-time

Re-posted 10 days ago

Key responsibilities

  • Assist guests during embarkation and debarkation by guiding them through the terminal, locating luggage, and completing necessary documentation.

  • Monitor and manage the flow of guests and traffic within the cruise terminal, including secure areas and check-in zones.

  • Input guest information into registration systems, verify travel documents, and provide guests with boarding information and keys.

Job description

Pier Agent - Pay range is $14.50 to $17.00
Our Pier Agents strive to exceed guest expectations by delivering a smooth experience through the Cruise terminal while providing excellent customer service in all areas for the Cruise lines Metro Shore represents. Our Galveston Pier Agents are responsible for representing Disney Cruise line by welcoming and assisting their guests in navigating both inside and outside the cruise terminals. There are various positions within the terminal that they may be asked to perform to include check-in and directional capacities.
Requirements
  • Attends debark and embark staff meetings as dictated by each Brand's start time to understand sailing requirements and destinations for the day.
  • Assist with set up of pier as needed and break down at the end of the day.
  • Assists guests disembarking the vessel by locating luggage and completing lost luggage forms, when necessary.
  • Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
  • Guides the flow of guests throughout the terminal, including secure areas, walkways, check-in areas, gangways and elevators/escalators.
  • Guides guests on how they can receive luggage assistance for both debark and embark.
  • Direct embarking guests to and from security x-ray machines and prepare them for the next phase of embarkation.
  • Ensure guests are on the correct path for debark or embark and keep guests from entering/exiting through closed or secure areas.
  • Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
  • Escorts and monitors guests pending debarking or boarding status or those requiring additional documentation.
  • Direct guests to or from next available agents processing either in debark (CBP) or during embark (check in agents) to ensure continuous flow of process.
  • Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
  • Review and verify validity of all travel documents and proof of citizenship presented by guests for check-in to ensure compliance with U.S. and International Law.
  • As a check in agent, input guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
  • Provide guests with stateroom keys and/or pertinent boarding information, according to cruise line brand manual and training.
  • Maintain the highest level of customer service and offer a certain level of cheer or sympathy as the situation requires.
  • Perform other job-related duties as assigned.
  • Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests. If unable to respond and resolve on your own, know when to elevate to upper management.
  • Positive Attitude.
  • Required to perform basic data input functions on a laptop computer, tablet or handheld device.
  • Communicate clearly with peers and guests.
  • Listen to guest's questions; respond and resolve appropriately
  • Greeting each guest with a warm smile while maintaining a positive demeanor.
  • Follow all company policies and procedures
  • Maintain dependable attendance and follow appearance guidelines and cruise line brand standards.
  • Remain flexible and willing to adapt to schedule or position modifications at the request of an on-site Supervisor

Minimum Qualifications
The following are the minimum qualifications that an individual needs to successfully perform the duties and responsibilities of this position.
Knowledge/ Experience
  • High School Diploma or equivalent. Will also accept evidence of current enrollment for students aged 16 or 17.
  • At least 1 year of customer service experience.

Skills/Abilities Pertinent to This Position
  • Verbal & Written communication skills in English. Other languages are not needed but can be an asset.
  • Passion for customer service / satisfaction
  • Ability to interact and work at all levels as a team member
  • Great attention to detail dealing with embarkation documentation and requirements.
  • Flexibility/adaptability to change while multi-tasking
  • Integrity

Physical Demands
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to allow differently abled individuals to perform the essential functions of the job.
Manual dexterity required for reaching for documents and operating the cruise line provided laptops and check in system. Must be able to stand constantly for the entire shift (4-8 hours), often in the same position.
In some cases, ability to push or pull guests via wheelchair weighing between 100-300lbs. Ability to lift, carry, push or pull items 10-20lbs.
Timeline & Tasks
Below are the sail dates for the Disney Cruise Line operation in Galveston.
For the operation at the pier, ALL the below dates are mandatory. We do allow 2 pre-approved days off. Please review and advise your availability:
November 15-18 (Mandatory Training), Nov 20, Nov 25*, Nov 29*
December 4, Dec 9, Dec 13, Dec 17, Dec 22*, Dec 27*
January 3*, Jan 7, Jan 11, Jan 15, Jan 20, Jan 24, Jan 31
February 7, Feb 12, Feb 17, Feb 21, Feb 26
March 3, Mar 7, Mar 12*, Mar 17*, Mar 21*, Mar 26, Mar 31
April 4, Apr 9, Apr 14, Apr 18, Apr 25
*Blackout dates
Why Join Us
At Nautilus, our people are our most valuable asset. We foster a collaborative, inclusive environment where team members feel valued, supported and empowered to grow with us. Whether you are starting your career or looking for the next step, we are committed to investing in your development, offering clear pathways for advancement, ongoing training and leadership development.
With operating areas across CA, FL, IN, NC, NJ, SC, TX and WA, we continue to impact diverse communities and industries. Nautilus International Holding Corporation and its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other legally protected status.
If you require reasonable accommodation to apply for a position or to perform the essential functions of a role, please contact HRDept@nautilusintl.com.
This job description is not intended to be an employment contract or guarantee of employment. Employment with Nautilus International Holding Corporation is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. This job description may be modified at any time at the sole discretion of the company.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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