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Check In Agent Jobs in Dulles, VA (NOW HIRING)

TownePlace Suites Springfield

front agent

Springfield, VA · On-site

$15 - $19/hr

... Agent is responsible for providing attentive, courteous and efficient service to all guests during ... Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way ...

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Island Hospitality

Front Desk Agent

Ashburn, VA · On-site

$17/hr

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk ... Check-in/Check-out hotel guests * Process all payments according to established hotel requirements

Island Hospitality

Front Desk Agent

Springfield, VA · On-site

$16/hr

Job Type Full-time Description Our team is looking to add an upbeat Full-Time Front Desk Agent to ... Check-in/Check-out hotel guests * Process all payments according to established hotel requirements

The Brix Hotel

Front Desk Agent

Springfield, VA · On-site

$15 - $19/hr

... Agent is responsible for providing attentive, courteous and efficient service to all guests during ... Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way ...

TownePlace Suites Springfield

Front Desk Agent

Springfield, VA · On-site

$15 - $18.75/hr

... Agent is responsible for providing attentive, courteous and efficient service to all guests during ... Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way ...

Embassy Suites Chevy Chase

Guest Services Agent

Washington, DC · On-site

$17 - $21.50/hr

Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient ... Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way ...

Embassy Suites Chevy Chase

Guest Services Agent

Washington, DC · On-site

$17 - $21.50/hr

Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient ... Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way ...

Embassy Suites Chevy Chase

Guest Services Agent

Washington, DC · On-site

$17 - $21.50/hr

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to ... Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way ...

Highgate Hotels

Guest Services Agent

Washington, DC · On-site

$17 - $21.50/hr

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to ... Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way ...

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All JobsCheck In Agent JobsCheck In Agent Jobs in Dulles, VA

Check In Agent information

See Dulles, VA salary details

$14

$29

$39

How much do check in agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for check in agent in Dulles, VA is $29.84, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $39.28 per hour, depending on experience, location, and employer.

What is a check in agent?

Check In Agents are professionals who assist passengers at airports, hotels, or other venues during the check-in process. Their responsibilities typically include verifying identification, issuing boarding passes or room keys, handling luggage, and providing information about services or schedules. They serve as the first point of contact for guests or travelers, ensuring a smooth and efficient start to their journey or stay. Strong communication, customer service skills, and attention to detail are essential qualities for this role.

What are the key skills and qualifications needed to thrive as a check in agent?

To thrive as a Check In Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office equipment is commonly required. Strong communication, problem-solving abilities, and a calm demeanor under pressure help agents create positive guest experiences. These skills ensure efficient, accurate check-ins and contribute to overall customer satisfaction and smooth operations.

What are some common challenges check in agents face during peak travel periods, and how can they effectively manage them?

During peak travel periods, Check In Agents often encounter high passenger volumes, tight schedules, and increased pressure to resolve issues quickly. Managing long lines, addressing last-minute changes, and maintaining a positive attitude can be challenging. Effective time management, clear communication, and teamwork are essential skills for handling these situations smoothly. Many agents find success by staying organized, anticipating common passenger concerns, and collaborating closely with colleagues and supervisors to ensure a seamless check-in experience.

What cities near Dulles, VA are hiring for Check In Agent jobs?

Cities near Dulles, VA with the most Check In Agent job openings:

Check In Agent jobs near you
Infographic showing various Check In Agent job openings in Dulles, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $62,063 per year, or $29.8 per hour.

front agent

Springfield, VA • On-site

TownePlace Suites Springfield
See more jobs at TownePlace Suites Springfieldexternal

$15 - $19/hr

Other

Posted 3 days ago

New

Job description

Compensation Type Hourly Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

TownePlace Suites Springfield

6245 Brandon AveSpringfield, VA 22150 Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

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