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Check In Agent Jobs in Virginia (NOW HIRING)

OTH Hotels Resorts

Front Desk Agent

Manassas, VA · On-site

$14.25 - $18/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property ... This role is responsible for managing check-in and check-out procedures, handling reservations ...

Hotel Spero

Front Desk Agent

Virginia Beach, VA · On-site

$12.50 - $16/hr

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in ...

Crestline Hotels & Resorts

Front Desk Agent

Virginia Beach, VA · On-site

$12.50 - $16/hr

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in ...

HARMONY HOSPITALITY INC

Front Desk Agent

Virginia Beach, VA · On-site

$13.50 - $17/hr

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and ...

InnVentures

Front Desk Agent

Lynchburg, VA · On-site

$14 - $17.50/hr

Front Desk Agent Apply your outgoing personality and ability to connect with others to create ... Get paid daily Ensure that all guests receive a friendly, efficient and error-free check-in and ...

HARMONY HOSPITALITY INC

Front Desk Agent

Virginia Beach, VA · On-site

$13.50 - $17/hr

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and ...

HARMONY HOSPITALITY INC

Front Desk Agent

Virginia Beach, VA · On-site

$13.50 - $17/hr

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and ...

Crestline Hotels and Resorts

Front Desk Agent

Suffolk, VA · On-site

$12.50 - $16/hr

Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or ...

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All JobsCheck In Agent JobsCheck In Agent Jobs in Virginia

Check In Agent information

See Virginia salary details

$14

$29

$39

How much do check in agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for check in agent in Virginia is $29.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $39.33 per hour, depending on experience, location, and employer.

What is a check in agent?

Check In Agents are professionals who assist passengers at airports, hotels, or other venues during the check-in process. Their responsibilities typically include verifying identification, issuing boarding passes or room keys, handling luggage, and providing information about services or schedules. They serve as the first point of contact for guests or travelers, ensuring a smooth and efficient start to their journey or stay. Strong communication, customer service skills, and attention to detail are essential qualities for this role.

What are the key skills and qualifications needed to thrive as a check in agent?

To thrive as a Check In Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office equipment is commonly required. Strong communication, problem-solving abilities, and a calm demeanor under pressure help agents create positive guest experiences. These skills ensure efficient, accurate check-ins and contribute to overall customer satisfaction and smooth operations.

What are some common challenges check in agents face during peak travel periods, and how can they effectively manage them?

During peak travel periods, Check In Agents often encounter high passenger volumes, tight schedules, and increased pressure to resolve issues quickly. Managing long lines, addressing last-minute changes, and maintaining a positive attitude can be challenging. Effective time management, clear communication, and teamwork are essential skills for handling these situations smoothly. Many agents find success by staying organized, anticipating common passenger concerns, and collaborating closely with colleagues and supervisors to ensure a seamless check-in experience.

What cities in Virginia are hiring for Check In Agent jobs?

Cities in Virginia with the most Check In Agent job openings:

Check In Agent jobs near you
Infographic showing various Check In Agent job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 61% Full Time, 35% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $62,164 per year, or $29.9 per hour.

Front Desk Agent

Manassas, VA • On-site

OTH Hotels Resorts
See more jobs at OTH Hotels Resortsexternal

$14.25 - $18/hr

Other

Posted 15 days ago

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.
Job Title
Guest Service Agent
Location
Property
Department
Rooms
Property, if applicable
Property Specific
FLSA
Non-Exempt
Direct Supervisor
Front Office Manager
Job Overview
The Guest Service Agent serves as the first point of contact for hotel guests, delivering exceptional customer service and ensuring a seamless and welcoming guest experience. This role is responsible for managing check-in and check-out procedures, handling reservations, responding to guest inquiries, and supporting front office operations while maintaining a professional and friendly demeanor at all times.
This position operates in a fast-paced, guest-facing hotel front office environment requiring frequent standing, direct guest interaction, and the ability to manage multiple tasks simultaneously. The role involves shift-based scheduling, including evenings, weekends, and holidays. Success in this role requires strong communication skills, attention to detail, and a consistent focus on delivering outstanding guest service in a dynamic hospitality environment.
Job Responsibilities

  • Greet guests warmly upon arrival and provide efficient check-in and check-out services.
  • Manage room reservations using hotel property management software.
  • Respond to guest inquiries, requests, and complaints promptly and professionally.
  • Provide information about hotel amenities, services, and local attractions.
  • Handle billing, payments, and cash transactions accurately and securely.
  • Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
  • Answer phone calls, emails, and other guest communication channels.
  • Maintain accurate guest records and front office documentation.
  • Upsell rooms and promote hotel services when appropriate.
  • Support overall front office operations as needed.
Job Requirements
Education: High school diploma or equivalent required; hospitality degree preferred.
Experience: Previous customer service or hospitality experience preferred.
Travel required: No travel required; position is fully property-based.
Physical Requirements
  • Frequent standing during entire shift at front desk or lobby area.
  • Frequent walking and guest interaction throughout shift.
  • Occasional lifting/carrying up to 25-50 lbs.
  • Ability to work in a fast-paced, guest-facing environment.
  • Flexible schedule, including evenings, weekends, and holidays.
Skills and Abilities:
  • Strong customer service and guest engagement skills.
  • Excellent communication and interpersonal abilities.
  • Strong problem-solving and conflict resolution skills.
  • High attention to detail and accuracy.
  • Ability to multitask in a fast-paced environment.
  • Basic computer skills and familiarity with reservation systems (PMS).
  • Strong time management and organizational skills.
  • Ability to work effectively as part of a team.
  • Professional appearance and demeanor.

Certifications: None required (hospitality certifications preferred).
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.

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