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Chatbot Writer Jobs in Washington (NOW HIRING)

Marriott

FLEX Director, Solution Architect

Bethesda, MD · Remote

$67.25 - $88.50/hr

Excellent verbal and written communication skills with the ability to create compelling materials for technical and executive audiences * Experience and working knowledge of virtual agent chatbot ...

Unissant

Senior Software Engineer

Ashburn, VA · On-site

$125K - $165K/yr

Build user interfaces, APIs, middleware, data services, and back-end components for RAG/chatbot ... Excellent verbal and written communication skills, with the ability to explain architecture ...

UNISSANT

Senior Software Engineer

Ashburn, VA · Remote

$125K - $165K/yr

Build user interfaces, APIs, middleware, data services, and back-end components for RAG/chatbot ... Excellent verbal and written communication skills, with the ability to explain architecture ...

ASM Research

Service Desk Lead

Quantico, VA · On-site

Monitor and support Tier 0 (self-service/chatbot) deflection effectiveness for internal users ... Strong written and verbal communication skills; ability to explain technical issues to non ...

Capital One

Manager, Content Design

Mclean, VA · On-site

Leverage your high degree of skill in writing and user experience design to craft compelling ... and chatbot responses that support end-to-end user flows Leadership: Lead design projects ...

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Chatbot Writer information

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$13

$27

$48

How much do chatbot writer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for chatbot writer in Washington is $27.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $31.59 per hour, depending on experience, location, and employer.

What is a chatbot writer?

A Chatbot Writer creates and designs conversational scripts for AI chatbots, ensuring they provide helpful, engaging, and natural-sounding responses. They collaborate with developers, UX designers, and businesses to craft dialogues that align with brand voice and customer needs. Their work involves structuring chatbot flows, optimizing user interactions, and improving chatbot accuracy through testing and refinement.

What are the typical daily responsibilities of a chatbot writer?

As a Chatbot Writer, your daily tasks often include drafting and refining conversational scripts, collaborating with product managers and developers to ensure smooth chatbot interactions, and testing dialogues for clarity and effectiveness. You may also analyze user feedback to identify areas for improvement and update content accordingly. Regular meetings with UX designers and subject matter experts help align the chatbot’s tone and functionality with company objectives. This role often requires balancing creative messaging with technical logic to deliver a seamless and engaging user experience.

What are the key skills and qualifications needed to thrive as a chatbot writer?

To thrive as a Chatbot Writer, you need strong writing and editing skills, an understanding of conversational design, and familiarity with user experience (UX) principles. Experience with chatbot platforms (such as Dialogflow, Botpress, or Chatfuel) and knowledge of markup languages or scripting can be advantageous. Creativity, adaptability, and strong collaboration skills help you craft engaging dialogues tailored to diverse audiences. These abilities are essential for producing effective, user-friendly chatbot content that aligns with business goals and enhances customer experiences.

What are the most commonly searched types of Chatbot Writer jobs in Washington?

The most popular types of Chatbot Writer jobs in Washington are:

What are popular job titles related to Chatbot Writer jobs in Washington?

For Chatbot Writer jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Chatbot Writer jobs in Washington look for?

The top searched job categories for Chatbot Writer jobs in Washington are:

Chatbot Writer jobs near you
Infographic showing various Chatbot Writer job openings in Washington as of August 2026, with employment types broken down into 67% Full Time, 28% Part Time, and 5% Contract. Highlights an 67% Physical, 3% Hybrid, and 30% Remote job distribution, with an average salary of $57,218 per year, or $27.5 per hour.

Contact Center Specialist (US Citizens)

Washington, DC • On-site

BTI Services
See more jobs at BTI Servicesexternal

Other

Posted 7 days ago

Job description

Contact Center Specialist

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. BTI is currently searching for a Contact Center Specialist to fulfill the roles and responsibilities below:

Roles and Responsibilities

The Contact Center Specialist reports to the Contact Center Lead and serves as a frontline point of contact for users and callers, providing timely, accurate, and courteous support in response to inquiries, issues, and service requests. The Specialist handles inbound and outbound contacts across supported channels (phone, email, chat, and AI-assisted channels as applicable), following established procedures and performance standards. The Specialist works within the contact center's AI-assisted service model, using chatbot and automated-resolution outputs as a starting point where applicable, escalating or correcting automated responses when they are inaccurate or insufficient, and flagging recurring gaps in AI performance to the Contact Center Lead to support continuous improvement of those tools. The Specialist documents interactions accurately in the contact center's case management or CRM system, escalates complex or unresolved issues according to established escalation paths, and contributes to a positive user experience consistent with the program's UX standards and accessibility requirements.

Experience/Qualifications

High school diploma or equivalent required; undergraduate coursework or degree preferred.

  • At least 3 years of experience as a customer service agent or contact center representative.
  • Strong verbal and written communication skills, including the ability to explain technical or procedural information clearly to non-technical users.
  • Experience using contact center or CRM platforms (e.g., AWS Connect, Salesforce, or similar) to log, track, and resolve user interactions.
  • Ability to follow documented procedures and escalation protocols consistently and accurately.
  • Basic familiarity with AI-assisted service tools such as chatbots or automated resolution systems, including the ability to recognize when an automated response is inadequate and escalate appropriately.
  • Ability to work effectively both independently and as part of a team, accommodating fluctuations in call/contact volume.
  • Basic computer proficiency, including navigating knowledge base systems (e.g., KnowledgeOwl) and multiple concurrent software applications.
  • Demonstrated reliability, professionalism, and attention to detail in a customer-facing role.

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