ITSM Administrator
Annapolis, MD · On-site
This role will also assist and play a vital role in Automation with the Luminis Health AI chatbot ... Excellent Customer Service Skills (oral and written). Presentation skills and aptitude. Ability to ...
Annapolis, MD · On-site
This role will also assist and play a vital role in Automation with the Luminis Health AI chatbot ... Excellent Customer Service Skills (oral and written). Presentation skills and aptitude. Ability to ...
Annapolis, MD · On-site
This role will also assist and play a vital role in Automation with the Luminis Health AI chatbot ... Excellent Customer Service Skills (oral and written). Presentation skills and aptitude. Ability to ...
Annapolis, MD · On-site
$66K - $100K/yr
Work with AI chatbot vendor for continuous improvement and integration. * Provide support for ... Excellent Customer Service Skills (oral and written). Presentation skills and aptitude. Ability to ...
Annapolis, MD · On-site
$66K - $100K/yr
Work with AI chatbot vendor for continuous improvement and integration. * Provide support for ... Excellent Customer Service Skills (oral and written). Presentation skills and aptitude. Ability to ...
Annapolis, MD · On-site
$66K - $100K/yr
Work with AI chatbot vendor for continuous improvement and integration. * Provide support for ... Excellent Customer Service Skills (oral and written). Presentation skills and aptitude. Ability to ...
Annapolis, MD · On-site
$66K - $100K/yr
Work with AI chatbot vendor for continuous improvement and integration. * Provide support for ... Excellent Customer Service Skills (oral and written). Presentation skills and aptitude. Ability to ...
Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search ... Strong writing, editing, reporting, organization, customer service, and stakeholder coordination ...
Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search ... Strong writing, editing, reporting, organization, customer service, and stakeholder coordination ...
Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search ... Strong writing, editing, reporting, organization, customer service, and stakeholder coordination ...
Quick apply
Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search ... Strong writing, editing, reporting, organization, customer service, and stakeholder coordination ...
Reston, VA · On-site
$95K/yr
Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search ... Strong writing, editing, reporting, organization, customer service, and stakeholder coordination ...
Reston, VA · On-site
$95K/yr
Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search ... Strong writing, editing, reporting, organization, customer service, and stakeholder coordination ...
Reston, VA · On-site
$95K/yr
Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search ... Strong writing, editing, reporting, organization, customer service, and stakeholder coordination ...
Reston, VA · On-site
$95K/yr
Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search ... Strong writing, editing, reporting, organization, customer service, and stakeholder coordination ...
Strong oral and written communication skills, fluent in English (speak, read, write), with ... AI/chatbot integration, legacy content migration, and enterprise identity integration (e.g ...
Strong oral and written communication skills, fluent in English (speak, read, write), with ... AI/chatbot integration, legacy content migration, and enterprise identity integration (e.g ...
Reston, VA · On-site +1
$85K/yr
... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.
Reston, VA · On-site +1
$85K/yr
... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.
Reston, VA · On-site
$85K/yr
... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.
Reston, VA · On-site
$85K/yr
... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.
Strong oral and written communication skills, fluent in English (speak, read, write), with ... AI/chatbot integration, legacy content migration, and enterprise identity integration (e.g ...
Quick apply
Strong oral and written communication skills, fluent in English (speak, read, write), with ... AI/chatbot integration, legacy content migration, and enterprise identity integration (e.g ...
Reston, VA · On-site +1
$85K/yr
... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.
Reston, VA · On-site +1
$85K/yr
... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.
Bethesda, MD · On-site
$57.22 - $99.03/hr
Excellent verbal and written communication skills with the ability to create compelling materials for technical and executive audiences * Experience and working knowledge of virtual agent chatbot ...
Bethesda, MD · On-site
$57.22 - $99.03/hr
Excellent verbal and written communication skills with the ability to create compelling materials for technical and executive audiences * Experience and working knowledge of virtual agent chatbot ...
Bethesda, MD · Remote
$67.25 - $88.50/hr
Excellent verbal and written communication skills with the ability to create compelling materials for technical and executive audiences * Experience and working knowledge of virtual agent chatbot ...
Bethesda, MD · Remote
$67.25 - $88.50/hr
Excellent verbal and written communication skills with the ability to create compelling materials for technical and executive audiences * Experience and working knowledge of virtual agent chatbot ...
Alexandria, VA · On-site
Strong oral and written communication skills, fluent in English (speak, read, write), with ... AI/chatbot integration, legacy content migration, and enterprise identity integration (e.g ...
Alexandria, VA · On-site
Strong oral and written communication skills, fluent in English (speak, read, write), with ... AI/chatbot integration, legacy content migration, and enterprise identity integration (e.g ...
Reston, VA · On-site +1
... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.
Quick apply
Reston, VA · On-site +1
... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Strong customer service, written communication, organization, follow-up, and prioritization skills.
Rockville, MD · On-site
$116K - $140K/yr
Write clean, well-tested code; contribute to CI/CD Jenkins pipelines and infrastructure-as-code on ... just chatbot interfaces) * Hands-on experience with at least one agent framework: LangChain ...
Rockville, MD · On-site
$116K - $140K/yr
Write clean, well-tested code; contribute to CI/CD Jenkins pipelines and infrastructure-as-code on ... just chatbot interfaces) * Hands-on experience with at least one agent framework: LangChain ...
... chatbot assistance framework. * Conduct training needs assessments and evaluate training ... Excellent verbal and written communication skills, with the ability to translate complex technical ...
Quick apply
... chatbot assistance framework. * Conduct training needs assessments and evaluate training ... Excellent verbal and written communication skills, with the ability to translate complex technical ...
Rockville, MD · On-site
$116K - $140K/yr
... capabilities • Write clean, well-tested code; contribute to CI/CD Jenkins pipelines and ... just chatbot interfaces) • Hands-on experience with at least one agent framework: LangChain ...
Rockville, MD · On-site
$116K - $140K/yr
... capabilities • Write clean, well-tested code; contribute to CI/CD Jenkins pipelines and ... just chatbot interfaces) • Hands-on experience with at least one agent framework: LangChain ...
Mclean, VA · Hybrid
$69K - $140K/yr
... including chatbot services and agent-assist capabilities, to improve service effectiveness ... Exceptional written communication skills. * Strong oral communication skills. * Experience in a ...
Mclean, VA · Hybrid
$69K - $140K/yr
... including chatbot services and agent-assist capabilities, to improve service effectiveness ... Exceptional written communication skills. * Strong oral communication skills. * Experience in a ...
$13.34 - $16.51
7% of jobs
$16.51 - $19.68
11% of jobs
$20.54 is the 25th percentile. Wages below this are outliers.
$19.68 - $22.85
24% of jobs
The median wage is $24.33 / hr.
$22.85 - $26.01
16% of jobs
$26.01 - $29.18
14% of jobs
$29.87 is the 75th percentile. Wages above this are outliers.
$29.18 - $32.35
8% of jobs
$32.35 - $35.52
7% of jobs
$35.52 - $38.69
4% of jobs
$38.69 - $41.85
3% of jobs
$41.85 - $45.02
2% of jobs
$45.02 - $48.19
2% of jobs
$13
$27
$48
As a Chatbot Writer, your daily tasks often include drafting and refining conversational scripts, collaborating with product managers and developers to ensure smooth chatbot interactions, and testing dialogues for clarity and effectiveness. You may also analyze user feedback to identify areas for improvement and update content accordingly. Regular meetings with UX designers and subject matter experts help align the chatbot’s tone and functionality with company objectives. This role often requires balancing creative messaging with technical logic to deliver a seamless and engaging user experience.
A Chatbot Writer creates and designs conversational scripts for AI chatbots, ensuring they provide helpful, engaging, and natural-sounding responses. They collaborate with developers, UX designers, and businesses to craft dialogues that align with brand voice and customer needs. Their work involves structuring chatbot flows, optimizing user interactions, and improving chatbot accuracy through testing and refinement.
To thrive as a Chatbot Writer, you need strong writing and editing skills, an understanding of conversational design, and familiarity with user experience (UX) principles. Experience with chatbot platforms (such as Dialogflow, Botpress, or Chatfuel) and knowledge of markup languages or scripting can be advantageous. Creativity, adaptability, and strong collaboration skills help you craft engaging dialogues tailored to diverse audiences. These abilities are essential for producing effective, user-friendly chatbot content that aligns with business goals and enhances customer experiences.

8.1
Based on 52 frontline employees who took The Breakroom Quiz
69th of 890 rated healthcare providers
Position Objective:
The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons. This role will also assist and play a vital role in Automation with the Luminis Health AI chatbot while working to automate and integrate the bot with applications and systems.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Educational/Experience Requirements:
Required License/Certifications:
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands - Medium Duty
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
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Health care and social assistance
5,001 - 10,000 Employees
Annapolis, MD, US
2019