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Chatbot Manager Jobs in Georgia (NOW HIRING)

CYNET SYSTEMS

AI Java Full Stack Lead

Atlanta, GA · On-site

$70 - $75/hr

Required Healthcare Domain Experience (Payer, Provider, Claims, Enrollment, Care Management ... Develop AI assistants, intelligent search, chatbot, and automation solutions. * Build and optimize ...

Booz Allen Hamilton

AL/ML Technical Lead

Atlanta, GA · On-site

$128.70 - $292/hr

Design and implement agent architectures with memory, state management, orchestration, and ... Experience with conversational AI, chatbot systems, or full‑stack AI application development.

Metas Solutions

AI/Machine Learning Engineer

Atlanta, GA · On-site

$140 - $190/hr

Metas Solutions excels in providing strategic consulting, program management, and data-driven ... Knowledge of chatbot development or conversational AI * Knowledge of Agile workflows and tools like ...

First American

Design and maintain semantic data models that support AI readiness, advanced analytics, and chatbot capabilities. Reporting & Data Management * Gather, consolidate, and analyze data from multiple ...

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Chatbot Manager information

What is a chatbot manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are the key skills and qualifications needed to thrive as a chatbot manager?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.

What are some common challenges faced by a chatbot manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What are the most commonly searched types of Chatbot jobs in Georgia?

The most popular types of Chatbot jobs in Georgia are:

What are popular job titles related to Chatbot Manager jobs in Georgia?

For Chatbot Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Chatbot Manager jobs in Georgia look for?

The top searched job categories for Chatbot Manager jobs in Georgia are:

Chatbot Manager jobs near you
Infographic showing various Chatbot Manager job openings in Georgia as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Customer Support Specialist I/ II (2nd and 3rd shift)

Mujin Corp

Suwanee, GA • On-site

Full-time

Re-posted 3 days ago

Job description

Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robotsperceptionand awareness, enabling them to take on more advanced tasks. Our aim is to revolutionize the use of robotics within industry to free human resources from labor-intensive tasks to focus on more intellectual challenges.

We areseekinga skilled and motivatedCustomer Support Specialistto join our customer support team. This role is responsible for providing timely, accurate, and helpful assistance to customers via multiple channels, ensuring a positive and seamless user experience. The successful candidate will work closely with the managertomaintainand enhance our customer support platform, ensuring a seamless experience for our clients.


Two roles are available. One on 2nd shift (4pm-12am) and the other on 3rd shift (12am-8am).

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Provide service response while upholding excellent customer service standards toMujin'sclients
  • Serve as the front line in receiving support calls and routing/escalating issues asrequiredto ensure clientsatisfaction
  • Communicate regularly with the leader/ teamregardingrecurring issues and signs of frustration fromclients
  • Maintain and update the customer support website, ensuring all documentation such as manuals and spare parts lists are current
  • Assistin the transition from a traditional phone line to a chat service, including the maintenance of a chatbot system
  • Develop and update mobile applications for both Android (APK) and iOS platforms
  • Collaborate with the service team to integrate APIs for data retrieval and system communication
  • Manage customer tickets and ensure proper documentationin accordance withservice level agreements (SLAs)
  • Participate in the development of security measures for web hosting and application platforms
  • Provide customer support via phone and email, following scripts for consistent communication
  • Work on the continuous improvement of the customer support portal, tailoring it to individual customer needs

Requirements:

  • High school diploma + 2 years relevant customer service experience
  • Excellent communication and interpersonal skills
  • Experience using help desk software and remote support tools
  • Understanding of Python programming, with a willingness to learn and apply newskills
  • Strong problem-solving abilities and attention to detail

Other nice to haves:

  • Familiarity with our industry is a plus
  • Basic knowledge of HTML, CSS, and JavaScript for web development
  • Familiarity with mobile application development environments for Android and iOS
  • Multi-lingual skills are a plus, especially French

This role is not eligible for sponsorship.

Key softskills needed for success in this role include:

  • Strong communicationskills and the ability to follow detailed instructions andscripts
  • Detail-oriented with a focus on documentation and the ability to manage multiple tasksefficiently
  • A proactive approach to problem-solving and the ability to work under tightdeadlines
  • A team player attitude with the enthusiasm to learn and grow within thecompany

Physical Demands/ Work Environment:

  • Ability to travel up to 15% of the time
  • Availability to provide support during nights, weekends, and asneeded
  • Prolonged periods of sitting at a desk and working on a computer
  • Warehousing/ and Industrial work environment

This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements.

Mujin is proud to be an Equal Employment Opportunity employer.

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