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Chatbot Customer Support Jobs (NOW HIRING)

Forhyre

Tech Lead - Conversational AI

New York, NY · On-site

... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...

Forhyre

Tech Lead - Conversational AI

New York, NY · On-site

... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...

Wealth LLC

Client Support Associate

$18 - $24.50/hr

The ideal Support Associate both enjoys, and has experience in, the customer service space. This ... This includes analyzing common customer inquiries to train the chatbot, providing feedback on bot ...

Wealth Inc

Client Support Associate

$18 - $24.50/hr

The ideal Support Associate both enjoys, and has experience in, the customer service space. This ... This includes analyzing common customer inquiries to train the chatbot, providing feedback on bot ...

Harvey

AI Support Lead

Manhattan, NY · On-site

$200K - $280K/yr

We have strong product-market fit and world-class investor support. We're scaling fast and defining ... the customer-facing Help Center chatbot, and the internal AI agent working inbound email tickets ...

Harvey

AI Support Lead

San Francisco, CA · On-site

$200K - $280K/yr

We have strong product-market fit and world-class investor support. We're scaling fast and defining ... the customer-facing Help Center chatbot, and the internal AI agent working inbound email tickets ...

Luminis Health

ITSM Administrator

Annapolis, MD · On-site

The role also involves assisting in the automation of the Luminis Health AI chatbot and supporting ... r support experience (minimum 5 years). • Excellent Customer Service Skills (oral and written ...

Virtuous Software

Director of Support

Phoenix, AZ · On-site +1

You'll own Swift CX, our AI chatbot, and shape how AI-assisted triage and first response keep ... Customer value above all else. Every metric change gets judged by whether it actually makes a ...

Virtuous

Director of Support

Phoenix, AZ · On-site

You'll own Swift CX, our AI chatbot, and shape how AI-assisted triage and first response keep ... Customer value above all else. Every metric change gets judged by whether it actually makes a ...

Flex

Lead, CS AI Content

New York, NY · On-site

$92K - $115K/yr

Experience in high-growth startups, fintech, payments, or customer support operations preferred. * Bonus: experience with chatbot authoring, AI evaluation, or support QA. Compensation Flex takes a ...

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Chatbot Customer Support information

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$10

$23

$57

How much do chatbot customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for chatbot customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a Chatbot Customer Support?

A Chatbot Customer Support representative is a professional who manages and optimizes automated chat systems designed to assist customers online. Their responsibilities often include monitoring chatbot performance, updating scripts to address frequently asked questions, and ensuring a seamless transition to human support when needed. They also analyze customer interactions to improve the chatbot's accuracy and user experience, helping businesses deliver quick and effective customer service around the clock.

What are the key skills and qualifications needed to thrive as a Chatbot Customer Support?

To excel as a Chatbot Customer Support specialist, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer service principles, often complemented by experience in digital or online support environments. Familiarity with customer relationship management (CRM) systems, chatbot platforms, and helpdesk software is typically required. Active listening, patience, and adaptability are crucial soft skills for building rapport and effectively addressing diverse customer inquiries. These competencies ensure efficient, empathetic, and accurate support, which enhances customer satisfaction and streamlines support operations.

What are the common challenges faced in a Chatbot Customer Support role, and how can they be effectively managed?

One of the main challenges in Chatbot Customer Support is handling complex or emotionally charged customer inquiries that automated responses cannot fully resolve. Agents must be adept at seamlessly transitioning between automated and human-led interactions, ensuring customers feel heard and valued. Staying updated on new chatbot features and frequently reviewing conversation logs also helps identify recurring issues and improve response quality. Effective communication, patience, and a collaborative approach with technical teams are key to overcoming these challenges and enhancing the overall customer experience.

What is the difference between Chatbot Customer Support vs Customer Service Representative?

AspectChatbot Customer SupportCustomer Service Representative
CredentialsBasic technical knowledge, sometimes certifications in customer support or chatbot platformsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOnline, remote, or in call centers; interacts via chat platformsIn-office or remote; interacts via phone, email, or in person
Industry UsageUsed across e-commerce, tech, banking, and service industries to handle routine inquiriesCommon in retail, hospitality, telecom, and service sectors for direct customer interaction

Chatbot Customer Support primarily handles routine inquiries through automated systems, providing quick responses and 24/7 availability. Customer Service Representatives engage directly with customers, offering personalized assistance and resolving complex issues. Both roles are essential in customer support but differ in interaction style and complexity.

How do you become a chatbot customer support agent?

To become a chatbot customer support agent, candidates typically need strong communication skills, basic computer literacy, and familiarity with customer service tools. Some roles may require experience with AI or chatbot platforms and a high school diploma or equivalent. Training is often provided on the specific software used by the employer.

What cities are hiring for Chatbot Customer Support jobs?

Cities with the most Chatbot Customer Support job openings:

What are popular job titles related to Chatbot Customer Support jobs?

For Chatbot Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Chatbot Customer Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Tech Lead - Conversational AI

New York, NY • On-site

Forhyre
1 - 10 employees
Learn more about Forhyreexternal

Full-time

Re-posted 29 days ago

Job description

At ChatBotz.ai, we are seeking a highly skilled and motivated Tech Lead to join our innovative team. As a Tech Lead - Conversational AI, you will play a crucial role in developing and implementing intelligent chatbot solutions that revolutionize businesses.

Responsibilities:

  • Lead the development and implementation of conversational AI solutions using cutting-edge technologies.
  • Collaborate with cross-functional teams to gather requirements and define project goals.
  • Design, develop, test, and deploy highly scalable and reliable chatbot solutions.
  • Ensure the quality, performance, and security of the chatbot applications.
  • Stay updated with the latest advancements in conversational AI technologies and integrate them into our solutions.
  • Provide technical guidance and mentorship to the development team.
  • Conduct code reviews and ensure adherence to coding best practices and standards.
  • Troubleshoot and resolve technical issues related to chatbot applications.
  • Collaborate with stakeholders to define project timelines, deliverables, and milestones.
  • Stay up-to-date with industry trends and emerging technologies related to conversational AI.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Tech Lead or similar role in developing conversational AI solutions.
  • Strong programming skills in languages such as Python, Java, or JavaScript.
  • In-depth knowledge of natural language processing (NLP), machine learning (ML), and deep learning techniques.
  • Experience with popular conversational AI platforms and frameworks such as Dialogflow, RASA, or Microsoft Bot Framework.
  • Proficiency in working with cloud platforms like AWS, Azure, or Google Cloud Platform.
  • Familiarity with chatbot development tools and libraries.
  • Strong problem-solving skills and ability to think creatively.
  • Excellent communication and leadership abilities.

Join our dynamic team at ChatBotz.ai and be part of revolutionizing businesses through intelligent chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional 24/7 customer service.