ZipRecruiter

Log In

1

Chatbot Customer Support Jobs (NOW HIRING)

Paradigm Senior Services

Customer Support Lead

Miami, FL · On-site

$55K - $65K/yr

Position Snapshot The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is ...

Kikoff

Customer Support Escalations Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

Tier 3 Customer Support Specialist About This Role As a Tier 3 Customer Support Specialist, you ... and chatbot - to assess resolution quality, accuracy, and appropriate escalation behavior

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solutions. We offer competitive ...

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solutions. We offer competitive ...

Kikoff

Customer Support Escalations Specialist

Phoenix, AZ · On-site

$60K - $80K/yr

... and chatbot - to assess resolution quality, accuracy, and appropriate escalation behavior ... in customer support, with meaningful time in escalations, complex case management, or a Tier 2/3 ...

Mosaec

$150 - $200/hr

Monitor and analyse data from our AI chatbot, ensuring it is tracked in a way that supports quality ... within a customer support or operations environment * Hands‑on experience with Zendesk ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsChatbot Customer Support Jobs

Chatbot Customer Support information

See salary details

$10

$23

$57

How much do chatbot customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for chatbot customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a Chatbot Customer Support?

A Chatbot Customer Support representative is a professional who manages and optimizes automated chat systems designed to assist customers online. Their responsibilities often include monitoring chatbot performance, updating scripts to address frequently asked questions, and ensuring a seamless transition to human support when needed. They also analyze customer interactions to improve the chatbot's accuracy and user experience, helping businesses deliver quick and effective customer service around the clock.

What are the key skills and qualifications needed to thrive as a Chatbot Customer Support?

To excel as a Chatbot Customer Support specialist, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer service principles, often complemented by experience in digital or online support environments. Familiarity with customer relationship management (CRM) systems, chatbot platforms, and helpdesk software is typically required. Active listening, patience, and adaptability are crucial soft skills for building rapport and effectively addressing diverse customer inquiries. These competencies ensure efficient, empathetic, and accurate support, which enhances customer satisfaction and streamlines support operations.

What are the common challenges faced in a Chatbot Customer Support role, and how can they be effectively managed?

One of the main challenges in Chatbot Customer Support is handling complex or emotionally charged customer inquiries that automated responses cannot fully resolve. Agents must be adept at seamlessly transitioning between automated and human-led interactions, ensuring customers feel heard and valued. Staying updated on new chatbot features and frequently reviewing conversation logs also helps identify recurring issues and improve response quality. Effective communication, patience, and a collaborative approach with technical teams are key to overcoming these challenges and enhancing the overall customer experience.

What is the difference between Chatbot Customer Support vs Customer Service Representative?

AspectChatbot Customer SupportCustomer Service Representative
CredentialsBasic technical knowledge, sometimes certifications in customer support or chatbot platformsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOnline, remote, or in call centers; interacts via chat platformsIn-office or remote; interacts via phone, email, or in person
Industry UsageUsed across e-commerce, tech, banking, and service industries to handle routine inquiriesCommon in retail, hospitality, telecom, and service sectors for direct customer interaction

Chatbot Customer Support primarily handles routine inquiries through automated systems, providing quick responses and 24/7 availability. Customer Service Representatives engage directly with customers, offering personalized assistance and resolving complex issues. Both roles are essential in customer support but differ in interaction style and complexity.

How do you become a chatbot customer support agent?

To become a chatbot customer support agent, candidates typically need strong communication skills, basic computer literacy, and familiarity with customer service tools. Some roles may require experience with AI or chatbot platforms and a high school diploma or equivalent. Training is often provided on the specific software used by the employer.

What cities are hiring for Chatbot Customer Support jobs?

Cities with the most Chatbot Customer Support job openings:

What are popular job titles related to Chatbot Customer Support jobs?

For Chatbot Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Chatbot Customer Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Customer Support Lead

Miami, FL • On-site

Paradigm Senior Services
Finance and Insurance • 11 - 50 employees
Learn more about Paradigm Senior Servicesexternal

$55K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Customer Support Lead

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.

We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Position Snapshot

The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is responsible for managing team performance, streamlining processes, and creating Standard Operating Procedures (SOPs) to optimize department workflows. Collaborating closely with Account Management, Billing, and Operations teams, the Customer Support Lead fosters a seamless client support experience while driving continuous improvement initiatives. This position will initially report to the Senior Manager of Customer Support.

Core Responsibilities
  • Supervise team of Customer Support Specialists to ensure efficiency and high-quality service
  • Develop, maintain, and update SOPs for all customer support workflows
  • Ensure SOPs align with company objectives, compliance standards, and customer needs
  • Train the support team on new processes and best practices
  • Monitor ticket resolution times, call handling metrics, and chatbot interactions
  • Conduct performance evaluations, provide coaching, and support professional development
  • Optimize ticketing and call management workflows to improve response times
  • Identify gaps in support coverage and recommend staffing or process improvements
  • Work closely with Account Management, Billing, and Operations to streamline issue resolutions
  • Act as the primary escalation point for complex customer inquiries and issues
  • Conduct quality assurance reviews on calls, tickets, and chatbot responses
  • Implement feedback loops for continuous service improvement
  • Other details as assigned
Experience and Skills
  • Minimum 3 years of experience in customer support, operations, or a similar role
  • Minimum 3 years of experience in revenue cycle management (RCM)
  • Proven experience in creating and managing SOPs for customer-facing teams
  • Strong leadership, coaching, and team management skills
  • Familiarity with HubSpot, ticketing systems, and chatbot management
  • Excellent problem-solving and conflict-resolution abilities
  • Analytical mindset with the ability to monitor KPIs and identify improvement opportunities
  • Ability to multitask in a high-volume, fast-paced environment
  • Proficiency in MS Office Suite (Outlook, Word, Excel) required
Education and Qualifications
  • Bachelor's degree in Business Administration, Communications, or a related field
What We Offer
  • Medical, dental, and vision benefits
  • 401k retirement plan
  • Aflac benefits
  • Paid time off
  • Professional development support
Compensation

$55,000-$65,000 depending on experience

Apply