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Chat Jobs in Silver Spring, MD (NOW HIRING)

System One

GENAI CCAS Application Developer

Washington, DC · Remote

$56.23 - $62/hr

Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance. * Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings ...

Window Nation

Senior Call Center Agent

Fulton, MD

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the Confirmations process as needed and make executive decisions on lead eligibility by qualifying lead ...

Window Nation

Senior Call Center Agent

Fulton, MD

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the Confirmations process as needed and make executive decisions on lead eligibility by qualifying lead ...

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Showing results 21-40

All JobsChat JobsChat Jobs in Silver Spring, MD

Chat information

See Silver Spring, MD salary details

$24.3K

$61.6K

$89.6K

How much do chat jobs pay per year?

As of Sep 8, 2026, the average yearly pay for chat in Silver Spring, MD is $61,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $89,100.00 per year, depending on experience, location, and employer.

What is a chat job?

Chat jobs typically involve providing customer service, sales support, or technical assistance through online chat platforms. Employees in these roles communicate with customers in real time, helping to answer questions, resolve issues, or guide users through various processes. These positions are popular in industries such as e-commerce, telecommunications, and tech support because they allow for quick, efficient, and written communication. Strong typing skills, clear communication, and problem-solving abilities are important for success in chat jobs.

What are some common challenges faced by chat support representatives in managing multiple customer conversations simultaneously?

Chat support representatives often handle several customer conversations at once, which can be challenging due to the need to maintain accuracy and a positive tone in each interaction. Multitasking requires strong organizational skills and the ability to quickly switch contexts without losing track of individual customer issues. It's important to prioritize urgent requests, use pre-written responses judiciously, and stay attentive to each customer's needs to ensure a high standard of service. Ongoing training and effective use of chat support tools can help in managing these challenges efficiently.

What are the key skills and qualifications needed to thrive as a chat support specialist, and why are they important?

To thrive as a Chat Support Specialist, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, empathy, and active listening are crucial soft skills for handling customer concerns effectively. These skills ensure efficient issue resolution, high customer satisfaction, and a positive brand reputation in fast-paced online environments.

What are the most commonly searched types of Chat jobs in Silver Spring, MD?

The most popular types of Chat jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Chat jobs?

Cities near Silver Spring, MD with the most Chat job openings:

Chat jobs near you
Infographic showing various Chat job openings in Silver Spring, MD as of August 2026, with employment types broken down into 60% Full Time, 12% Part Time, and 28% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $61,556 per year, or $29.6 per hour.

Gen AI CCAS Application Developer

Gaithersburg, MD • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

$56.23 - $63/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

Job Title: Gen AI CCAS Application Developer Location: Gaithersburg, MD Type: Contract Compensation: $56.23 - $63.00 Work Model: Remote Hours: 40.0 Security Clearance: Public Trust

Responsibilities

  • Develop, update, and maintain Amazon Connect contact flows, routing profiles, and queues supporting voice and chat channels.
  • Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service, and escalation processes.
  • Configure Contact Lens for real-time and post-contact analytics, transcription, sentiment analysis, and redaction.
  • Implement Amazon Q for knowledge sources, guided workflows, and agent-assisted experiences.
  • Configure S3 storage for call and chat transcripts with encryption and retention policies.
  • Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.
  • Implement OpenSearch indexing, keyword and vector queries, and synchronization triggers.
  • Build retrieval-augmented generation pipelines to enhance agent assist and knowledge base.
  • Apply structured logging, tests, error handling, and cost/performance safeguards.
  • Implement AI guardrails, prompt templates, and perform output evaluation for safety and accuracy.
  • Enforce PII minimization and redaction policies in logs.
  • Participate in threat modeling; support remediation efforts for contact center integrations.
  • Support CloudFront and WAF configurations for web chat security.
  • Develop APIs and event hooks for passing conversation context between web chat, Amazon Connect, and AI services.
  • Maintain CI/CD pipelines, documentation, runbooks, and architecture diagrams.
  • Create and monitor CloudWatch dashboards and alarms for key contact center metrics.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or related field and 2–4 years of relevant experience; or a Master’s with 2+ years of software development experience including Python and AWS Lambda troubleshooting.
  • Hands-on experience with Amazon Connect setup, including contact flows, routing, queues, and channel integration.
  • Experience integrating Lex V2 bots with Amazon Connect flows.
  • Knowledge of conversational AI design, slot elicitation, error recovery, and fallback patterns.
  • Proficiency with Infrastructure as Code (CloudFormation) and Git-based CI/CD workflows.
  • Strong security knowledge: IAM, encryption at rest (KMS), and secure logging/monitoring.
  • Excellent written and verbal communication skills for documenting designs and explaining technical choices.
  • US Citizen able to obtain a Public Trust clearance.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-M2 #LI-HJA

Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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