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ECS

Cybersecurity CORA/CHAT Technician - Senior

Fairfax, VA · On-site

$99.20K - $128K/yr

The Cybersecurity CORA/CHAT Technician - Senior performs vulnerability scans, configuration compliance checks, security control validation, evidence collection, findings documentation, remediation ...

ECS

Cybersecurity CORA/CHAT Technician - Senior

Fairfax, VA · On-site

$102.40K - $132.10K/yr

ECS is seeking a Cybersecurity CORA/CHAT Technician - Senior to support the Army National Guard (ARNG) Enterprise Network Operations and Cybersecurity Support program. The role involves executing ...

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How much do chat jobs pay per year?

As of May 31, 2026, the average yearly pay for chat in Silver Spring, MD is $61,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $88,600.00 per year, depending on experience, location, and employer.

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To thrive as a Chat Support Specialist, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, empathy, and active listening are crucial soft skills for handling customer concerns effectively. These skills ensure efficient issue resolution, high customer satisfaction, and a positive brand reputation in fast-paced online environments.

What are some common challenges faced by chat support representatives in managing multiple customer conversations simultaneously?

Chat support representatives often handle several customer conversations at once, which can be challenging due to the need to maintain accuracy and a positive tone in each interaction. Multitasking requires strong organizational skills and the ability to quickly switch contexts without losing track of individual customer issues. It's important to prioritize urgent requests, use pre-written responses judiciously, and stay attentive to each customer's needs to ensure a high standard of service. Ongoing training and effective use of chat support tools can help in managing these challenges efficiently.

What are Chat jobs?

Chat jobs typically involve providing customer service, sales support, or technical assistance through online chat platforms. Employees in these roles communicate with customers in real time, helping to answer questions, resolve issues, or guide users through various processes. These positions are popular in industries such as e-commerce, telecommunications, and tech support because they allow for quick, efficient, and written communication. Strong typing skills, clear communication, and problem-solving abilities are important for success in chat jobs.
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Infographic showing various Chat job openings in Silver Spring, MD as of May 2026, with employment types broken down into 65% Full Time, 6% Part Time, and 29% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $61,321 per year, or $29.5 per hour.
Cybersecurity CORA/CHAT Technician - Senior

Cybersecurity CORA/CHAT Technician - Senior

ECS

Fairfax, VA • On-site

$99.20K - $128K/yr

Full-time

Posted 4 days ago

Job description

Position Summary
ECS is seeking a Cybersecurity CORA/CHAT Technician - Senior to support the Army National Guard (ARNG) Enterprise Network Operations and Cybersecurity Support (ENOCS) program. In this role, the selected candidate supports Task 3 - Cybersecurity Operations Support by executing Cyber Operational Readiness Assessment (CORA) and Cyber Hygiene Assessment Team (CHAT) activities across ARNG enterprise environments. The Cybersecurity CORA/CHAT Technician - Senior performs vulnerability scans, configuration compliance checks, security control validation, evidence collection, findings documentation, remediation tracking, and follow-up validation to help deliver Task 3 cybersecurity compliance, continuous monitoring, and defensive cyberspace operations outcomes. This position works under senior direction and in coordination with broader cybersecurity operations, compliance, RMF, and assessment teams supporting the ENOCS cyber mission.
This role directly supports ARNG's mission to defend classified and unclassified network environments serving more than 120,000 users and approximately 141,000 endpoints across roughly 2,800 sites in 54 states and territories. The position contributes to cybersecurity readiness for Title 10 and Title 32 missions, mobilization readiness, domestic emergency response operations, and classified SIPRNet operations by helping validate secure baselines, document compliance posture, and support audit and inspection readiness. The technician operates within the ENOCS cybersecurity environment aligned to DCO-IDM activities and coordinates with enterprise processes that include eMASS updates and integration, vulnerability management, continuous compliance validation, and coordination across ARNG cyber operations supporting the DoDIN-A(NG) area of responsibility.
Please Note: This position is contingent upon contract award.
Responsibilities
  • Execute CORA and CHAT assessment activities by performing vulnerability scans, secure baseline reviews, configuration compliance checks, and security control validation across supported enterprise environments.
  • Collect, organize, and maintain assessment artifacts and evidentiary materials using approved formats to support cybersecurity inspections, audits, and continuous monitoring requirements.
  • Document technical findings, compliance gaps, and remediation requirements clearly and accurately, and track associated corrective actions and POA&Ms through closure under senior direction.
  • Perform follow-up validation of remediated findings to confirm corrective actions were properly implemented and that systems meet required security and compliance expectations.
  • Support RMF-aligned assessment activities by helping maintain evidence packages, validating control implementation, and contributing to eMASS update and integration activities referenced in Task 3 cyber operations.
  • Assist continuous compliance validation efforts by reviewing applicable Federal, Service, and ARNG cybersecurity guidance and helping verify that supported configurations remain aligned with approved baselines.
  • Contribute to ARNG enterprise cybersecurity readiness across classified and unclassified environments supporting the DoDIN-Army-NG area of responsibility and DCO-IDM mission objectives.
  • Coordinate assessment support activities with broader ENOCS cybersecurity teams operating with the NETCOM Global Cyber Center and DISA DCDC to help sustain an effective enterprise cyber defense posture.
  • Help prepare systems and documentation for inspection and audit readiness activities supporting ARNG missions across 54 states and territories, including environments tied to mobilization readiness, domestic emergency response, and SIPRNet operations.

Required Qualifications
U.S. Citizenship is required
Security Clearance: TS//SCI Eligible
Required Certifications: DCWF Work Role 541-Vulnerability Assessment Analyst - Basic proficiency; must hold ONE OR MORE of the following: CEH
Experience: 3+ years of experience in cybersecurity
  • Experience executing vulnerability scans, compliance checks, and security control validation activities in enterprise environments.
  • Experience collecting assessment evidence, documenting findings, and maintaining records in approved Government or program-defined formats.
  • Experience tracking remediation actions and POA&Ms to closure and validating implementation of corrective actions.
  • Experience supporting inspection readiness, audit support, and continuous monitoring activities aligned with DoD and ARNG cybersecurity policy.
  • Familiarity with RMF support processes, including security control assessment evidence and compliance documentation.
  • Ability to support secure baseline configuration and vulnerability management activities across classified and unclassified network environments.

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