ZipRecruiter

Log In

1

Chat Jobs in Silver Spring, MD (NOW HIRING)

Leidos

Senior AWS Amazon Connect Engineer

Alexandria, VA · On-site

$107K - $195K/yr

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support. * Integrate Amazon Connect with Amazon Lex V2, AWS Lambda, Amazon Polly, Amazon Bedrock, CloudWatch ...

Leidos

Senior AWS Amazon Connect Engineer

College Park, MD · On-site

$107K - $195K/yr

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support. * Integrate Amazon Connect with Amazon Lex V2, AWS Lambda, Amazon Polly, Amazon Bedrock, CloudWatch ...

Leidos

Senior AWS Amazon Connect Engineer

Fort Belvoir, VA · On-site

$107K - $195K/yr

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support. * Integrate Amazon Connect with Amazon Lex V2, AWS Lambda, Amazon Polly, Amazon Bedrock, CloudWatch ...

Leidos

Senior AWS Amazon Connect Engineer

Riverdale, MD · On-site

$107K - $195K/yr

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support. * Integrate Amazon Connect with Amazon Lex V2, AWS Lambda, Amazon Polly, Amazon Bedrock, CloudWatch ...

next page

Showing results 1-20

All JobsChat JobsChat Jobs in Silver Spring, MD

Chat information

See Silver Spring, MD salary details

$24.3K

$61.6K

$89.5K

How much do chat jobs pay per year?

As of Aug 24, 2026, the average yearly pay for chat in Silver Spring, MD is $61,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $89,000.00 per year, depending on experience, location, and employer.

What is a chat job?

Chat jobs typically involve providing customer service, sales support, or technical assistance through online chat platforms. Employees in these roles communicate with customers in real time, helping to answer questions, resolve issues, or guide users through various processes. These positions are popular in industries such as e-commerce, telecommunications, and tech support because they allow for quick, efficient, and written communication. Strong typing skills, clear communication, and problem-solving abilities are important for success in chat jobs.

What are some common challenges faced by chat support representatives in managing multiple customer conversations simultaneously?

Chat support representatives often handle several customer conversations at once, which can be challenging due to the need to maintain accuracy and a positive tone in each interaction. Multitasking requires strong organizational skills and the ability to quickly switch contexts without losing track of individual customer issues. It's important to prioritize urgent requests, use pre-written responses judiciously, and stay attentive to each customer's needs to ensure a high standard of service. Ongoing training and effective use of chat support tools can help in managing these challenges efficiently.

What are the key skills and qualifications needed to thrive as a chat support specialist, and why are they important?

To thrive as a Chat Support Specialist, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, empathy, and active listening are crucial soft skills for handling customer concerns effectively. These skills ensure efficient issue resolution, high customer satisfaction, and a positive brand reputation in fast-paced online environments.

What are the most commonly searched types of Chat jobs in Silver Spring, MD?

The most popular types of Chat jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Chat jobs?

Cities near Silver Spring, MD with the most Chat job openings:

Chat jobs near you
Infographic showing various Chat job openings in Silver Spring, MD as of August 2026, with employment types broken down into 60% Full Time, 12% Part Time, and 28% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $61,556 per year, or $29.6 per hour.

Chat Support Specialist (Remote)

Schafer Manufacturing Co

Baltimore, MD • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Schafer Manufacturing Co is seeking a Chat Support Specialist to join our team. As a Chat Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients via online chat. This position is fully remote and offers a flexible work schedule.

Key Responsibilities:
  • Respond to customer inquiries and provide support via online chat
  • Troubleshoot technical issues and provide solutions
  • Escalate complex issues to the appropriate department
  • Document customer interactions and resolutions
  • Maintain a high level of customer satisfaction
  • Collaborate with team members to improve processes and customer experience
Qualifications:
  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities
  • Ability to work independently and collaboratively in a remote environment
  • Knowledge of manufacturing processes is a plus

#hc260559