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Chat Jobs in Ontario (NOW HIRING)

McKesson

Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent experiences that handle customer intents for supply chair, patient care, and technical solutions. The ...

McKesson

Senior Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent experiences that handle customer intents for supply chair, patient care, and technical solutions. The ...

McKesson

Senior Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent experiences that handle customer intents for supply chair, patient care, and technical solutions. The ...

McKesson

Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent experiences that handle customer intents for supply chair, patient care, and technical solutions. The ...

Cargill

Sanitation Specialist

London, ON

CA$26.10/hr

  • Medical

  • Dental

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Want to build a stronger, more sustainable future ...

Cargill

General Production - London, ON

London, ON · On-site

CA$26.50/hr

  • Medical

  • Dental

Job ID 331242 Date posted 08/02/2026 New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. If you do not ...

Cargill

Sanitation Specialist

London, ON · On-site

CA$26.10/hr

  • Medical

  • Dental

New, easy-to-apply options are available for this role: chat with our recruiting assistant or text CargillJobs to 60196. Want to build a stronger, more sustainable future and cultivate your career?

Cargill

General Production - Ingersoll, ON

Ingersoll, ON

CA$26.50/hr

  • Medical

  • Dental

Job ID 331244 Date posted 08/02/2026 New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. If you do not ...

Cargill

Industrial Butcher NOC 94141

Guelph, ON

CA$24.20 - CA$30.70/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Want to build a stronger, more sustainable future ...

Cargill

Sanitation Specialist

London, ON

CA$26.10/hr

  • Medical

  • Dental

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Want to build a stronger, more sustainable future ...

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Showing results 1-20

All JobsChat JobsChat Jobs in Ontario

Chat information

What are the key skills and qualifications needed to thrive as a chat support specialist, and why are they important?

To thrive as a Chat Support Specialist, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, empathy, and active listening are crucial soft skills for handling customer concerns effectively. These skills ensure efficient issue resolution, high customer satisfaction, and a positive brand reputation in fast-paced online environments.

What is a chat job?

Chat jobs typically involve providing customer service, sales support, or technical assistance through online chat platforms. Employees in these roles communicate with customers in real time, helping to answer questions, resolve issues, or guide users through various processes. These positions are popular in industries such as e-commerce, telecommunications, and tech support because they allow for quick, efficient, and written communication. Strong typing skills, clear communication, and problem-solving abilities are important for success in chat jobs.

What are some common challenges faced by chat support representatives in managing multiple customer conversations simultaneously?

Chat support representatives often handle several customer conversations at once, which can be challenging due to the need to maintain accuracy and a positive tone in each interaction. Multitasking requires strong organizational skills and the ability to quickly switch contexts without losing track of individual customer issues. It's important to prioritize urgent requests, use pre-written responses judiciously, and stay attentive to each customer's needs to ensure a high standard of service. Ongoing training and effective use of chat support tools can help in managing these challenges efficiently.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.

What are the most commonly searched types of Chat jobs in Ontario?

The most popular types of Chat jobs in Ontario are:

Chat jobs near you
Infographic showing various Chat job openings in Ontario as of August 2026, with employment types broken down into 54% Full Time, 17% Part Time, 1% Temporary, and 28% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Conversational AI Chat Bot Developer, Cognigy

TTEC Digital

Toronto, ON • Remote

Full-time

Posted 28 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
What You'll Be Doing
  • Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
  • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
  • Code and test projects.
  • Deliver high-quality software on time.
  • Attend meetings and training as required.
  • Perform system analysis and project management duties for the successful completion of a project.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • Exercises wide latitude in determining objectives and approaches to engagements.
  • Mitigating and resolving code errors for development and future concepts.
What You'll Bring to the Role
  • 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
  • 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
  • 5+ years JavaScript experience.
  • Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
  • Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
  • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
  • Team Player and the ability to mentor team members
  • Desire to work in a fast-paced environment.
#LI-DD1

 About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
 
#LI-RemoteCanada
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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