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Norwegian Cruise Line

Live Chat Specialist

Sunrise, FL · On-site

Serve as the primary chat contact for prospective and existing guests, as well as travel advisors, via the Regent Seven Seas Cruises website. Provide prompt, knowledgeable support on reservations ...

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How much do chat jobs pay per year?

As of Sep 11, 2026, the average yearly pay for chat in Florida is $44,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,400.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a chat job?

Chat jobs typically involve providing customer service, sales support, or technical assistance through online chat platforms. Employees in these roles communicate with customers in real time, helping to answer questions, resolve issues, or guide users through various processes. These positions are popular in industries such as e-commerce, telecommunications, and tech support because they allow for quick, efficient, and written communication. Strong typing skills, clear communication, and problem-solving abilities are important for success in chat jobs.

What are some common challenges faced by chat support representatives in managing multiple customer conversations simultaneously?

Chat support representatives often handle several customer conversations at once, which can be challenging due to the need to maintain accuracy and a positive tone in each interaction. Multitasking requires strong organizational skills and the ability to quickly switch contexts without losing track of individual customer issues. It's important to prioritize urgent requests, use pre-written responses judiciously, and stay attentive to each customer's needs to ensure a high standard of service. Ongoing training and effective use of chat support tools can help in managing these challenges efficiently.

What are the key skills and qualifications needed to thrive as a chat support specialist, and why are they important?

To thrive as a Chat Support Specialist, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, empathy, and active listening are crucial soft skills for handling customer concerns effectively. These skills ensure efficient issue resolution, high customer satisfaction, and a positive brand reputation in fast-paced online environments.

What are the most commonly searched types of Chat jobs in Florida?

The most popular types of Chat jobs in Florida are:

What cities in Florida are hiring for Chat jobs?

Cities in Florida with the most Chat job openings:

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Infographic showing various Chat job openings in Florida as of August 2026, with employment types broken down into 60% Full Time, 13% Part Time, and 27% Contract. Highlights an 71% Physical, 3% Hybrid, and 26% Remote job distribution, with an average salary of $44,463 per year, or $21.4 per hour.

Live Chat Specialist

Sunrise, FL • On-site

Norwegian Cruise Line
See more jobs at Norwegian Cruise Lineexternal

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Posted 7 days ago

Norwegian Cruise Line rating

7.6

Company rating: 7.6 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
Serve as the primary chat contact for prospective and existing guests, as well as travel advisors, via the Regent Seven Seas Cruises website. Provide prompt, knowledgeable support on reservations, payments, itineraries, promotions, and policies, while ensuring a consistently exceptional service experience. Handle daily chat interactions with a focus on quality assurance, cruise sales, response times, and schedule adherence. Collaborate regularly with internal teams and engage with external customers to resolve reservation-related issues and promote the Regent experience through professional, service-focused communication.
DUTIES & RESPONSIBILITIES
  • Promptly respond to inbound web chats from guests and travel advisors, identifying and resolving inquiries with professionalism and timely follow-up.
  • Build strong relationships by delivering exceptional service that enhances the guest experience.
  • Manage multiple chats and inbound calls simultaneously, maintaining accuracy and attention to detail.
  • Research and resolve booking-related issues, including changes, cancellations, payments, and website support.
  • Maximize sales opportunities during chats by promoting the Regent Seven Seas Cruises experience, suite upgrades, excursions, hotel packages, and onboard enhancements.
  • Accurately document all leads in Salesforce for effective follow-up and tracking.
  • Stay current on promotions, policies, procedures, and product updates through meetings, training sessions, and internal communications.
  • Use company tools and resources-such as the reservation system, website, and training materials-to provide up-to-date, accurate information.
  • Support inbound sales and service calls as directed by management.
QUALIFICATIONS
DEGREE TYPE:
High School Diploma
EXPERIENCE
Minimum 1 year of customer service experience. Cruise/Travel experience preferred. Live/Web Chat experience preferred.
COMPETENCIES/SKILLS
  • Excellent written communication skills with the ability to deliver clear, concise, and professional responses through text-based platforms.
  • Strong working knowledge of Regent Seven Seas Cruises products, including fleet details, itineraries, and service offerings.
  • Proficiency in using Salesforce and the NVS Reservations system.
  • Exceptional customer service skills with the ability to resolve inquiries, troubleshoot issues, and make sound decisions.
  • Proven sales skills with the ability to identify and capitalize on upsell opportunities during guest and advisor interactions.
  • Ability to multitask effectively, managing simultaneous chat and phone communications when needed.
  • Comfortable navigating and operating multiple computer systems and applications concurrently.
  • Flexibility to work rotating shifts, including weekends (Saturdays and Sundays), as required by business needs.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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