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Chat Support Jobs in Toronto, ON (NOW HIRING)

K2services

Associate Analyst, Service Desk

Toronto, ON · Remote

$20/hr

Provide over-the-phone, email, and chat support. * Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues ...

K2services

Associate Analyst, Service Desk

Toronto, ON · Hybrid

$20/hr

Provide over-the-phone, email, and chat support. * Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues ...

Veem

Technical Support Specialist

Toronto, ON · Remote

The successful candidate will support customers through phone, email, and live chat while also helping new customers and partners configure, test, launch, and stabilize their integrations. The ...

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Technical Support team has a focus on providing the best customer experience by building trust ... and chat. We have a variety of smart home products and services and requests may be fairly ...

People Corporation

Campus Support Coordinator

Toronto, ON · Hybrid

CA$48K - CA$55K/yr

  • Retirement

Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues ... Support members with insurance or wellness related access or claim processes. * Execute to complete ...

1Valet

Field Technician Support

Toronto, ON

  • PTO

Provide technical guidance to users via phone, email, and live chat, ensuring clarity and customer ... Support and troubleshoot computer networks, including IP addressing, switches, PoE devices, and ...

GAM Technical Services

L1 Support Hero

Toronto, ON · On-site

CA$45K - CA$60K/yr

  • Medical

  • Dental

Position Overview We're looking for an enthusiasticL1 Support Heroto join our Service Delivery team ... chat with your future boss and Management - to make sure we're the right fit for each other. 6. ...

GAM Technical Services

L1 Support Hero

Toronto, ON · On-site

  • Medical

  • Dental

Position Overview We're looking for an enthusiasticL1 Support Heroto join our Service Delivery team ... chat with your future boss and Management to make sure were the right fit for each other. 6. Start ...

ASSA ABLOY

Field Support Technician

Concord, ON · On-site

CA$70K - CA$80K/yr

Take a hands-on approach by answering calls, e-mail, and chat inquiries on assigned brands. Customer service aspect to provide accurate, timely and complete support to Customer's request for ...

STACK IT Recruitment

Application Support Analyst

Markham, ON · Hybrid

CA$60K - CA$70K/yr

  • Medical

  • PTO

If you meet at least 70% of the qualifications, we encourage you to apply-we'd love to chat! Know ... We're proud to support diversity and inclusion. Need accommodation during the hiring process? Just ...

1Valet

Field Technician Support

Toronto, ON · On-site

  • PTO

... live chat, ensuring clarity and customer service excellence. ● Perform remote diagnostics ... ● Provide remote support via tools such as Remote Desktop Management (RDM) and VPN to ...

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All JobsChat Support JobsChat Support Jobs in Toronto, ON

Chat Support information

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Toronto, ON? The most popular types of Chat Support jobs in Toronto, ON are:
What job categories do people searching Chat Support jobs in Toronto, ON look for? The top searched job categories for Chat Support jobs in Toronto, ON are:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Toronto, ON as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution.

Customer Support Representative

Lone Wolf Technologies

Toronto, ON

CA$55K - CA$60K/yr

Full-time

Posted 17 days ago

Job description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years-but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$55,000 - $60,000 a year
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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