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Chat Support Jobs in Springfield, VA (NOW HIRING)

Proofpoint

Staff Product Support Engineer

Washington, DC · On-site +1

This is a customer facing role and as a core function, you will be required to respond to customer tickets and assist customers via phone, email, and chat and resolve technical support issues in this ...

WilmerHale

Deskside Support Specialist

Washington, DC · On-site

$73K - $91K/yr

Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...

WilmerHale

Deskside Support Specialist

Washington, DC

$73K - $91K/yr

Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Interacting with customers (and potentially internal users) via phone, email, chat, or video conferencing to understand and resolve their issues. • Guidance & Support: Providing step-by-step ...

KBR

Senior IT Customer Support

Alexandria, VA · On-site

Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing. * Telephone Support: Excellent phone ...

KBR

Senior IT Customer Support

Alexandria, VA · On-site

Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing. * Telephone Support: Excellent phone ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing. * Telephone Support: Excellent phone ...

CWPS

Corporate IT Support Technician

Chantilly, VA

$22 - $30.25/hr

... chat platforms, ticketing systems, email, phone, and remote support tools. * The position requires ... the ability to focus in a fastpaced support environment while managing multiple active requests and ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools. • System ...

Red River

Corporate IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

... chat platforms, ticketing systems, email, phone, and remote support tools. * The position requires ... the ability to focus in a fast-paced support environment while managing multiple active requests ...

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Showing results 41-60

All JobsChat Support JobsChat Support Jobs in Springfield, VA

Chat Support information

See Springfield, VA salary details

$15

$27

$46

How much do chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat support in Springfield, VA is $27.21, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $29.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Springfield, VA? The most popular types of Chat Support jobs in Springfield, VA are:
What job categories do people searching Chat Support jobs in Springfield, VA look for? The top searched job categories for Chat Support jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Chat Support jobs? Cities near Springfield, VA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, VA as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $56,592 per year, or $27.2 per hour.

Operations Support Specialist

CACI International, Inc.

Sterling, VA • On-site

$51K - $68K/yr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Job Title: Operations Support Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Top Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity:
CACI is seeking a skilled and motivated Operations Support Specialist to provide critical operations support for our globally deployed signal processing systems and their related applications. The ideal candidate will offer technical support for Linux, Cisco, and other proprietary systems. They will play a key role in managing the network connections during system deployments, troubleshooting when issues arise, and act as a point of contact during software maintenance and other events. This position requires networking expertise, strong communication skills, the ability to multi-task during high work volume times, and a knack for quickly diagnosing and resolving issues. The successful candidate will need a holistic understanding of both the individual components and the system as a whole to ensure that all parts work together efficiently and effectively.
Note: This is NOT a teleworking role. Daily activities are onsite work only.
Responsibilities:
  • Deliver comprehensive support for global systems and associated applications across the program
  • Provide technical assistance for Linux, Cisco, and various proprietary systems
  • Support current and upcoming software migrations, including RHEL updates
  • Contribute to the planning, execution, and troubleshooting of software release lifecycle processes
  • Act as a liaison between technical and non-technical stakeholders
  • Engage in professional and inquisitive communication via phone, email, and chat platforms
  • Identify, report and communicate all known issues to the appropriate personnel
  • Provide operational updates when necessary (daily/weekly/monthly reports)
  • Effectively manage multiple tasks during periods of high workload; document issues via JSM, troubleshoot, and communicate efficiently
  • Rapidly diagnose and either resolve or escalate issues based on their type and severity
  • Recognize potential risks and create strategies to mitigate them, utilizing the Change Control Process, as necessary
  • Train, educate, and mentor team members on troubleshooting and triaging complex systems engineering problems
  • Ensure all operational reporting is completed in accordance with service level agreements and program expectations
  • Efficiently manage and prioritize reported/discovered issues, escalate when necessary, and maintain a focus on system availability
  • Occasional overtime and on-call support may be required

Qualifications:
Required:
  • Active Top Secret, with SCI eligibility (TS/SCI preferred)
  • Bachelor's degree in Computer Science, Systems Engineering, Information Technology, or a related field
  • Minimum 5 years of related experience
  • Security+ certification, or the ability to obtain it within 90 days of employment
  • Demonstrated experience with Linux, Cisco, and other proprietary systems
  • Robust understanding of network protocols, server administration, and storage solutions
  • Experience with computer networking devices (routers, switches, firewalls)
  • Capability to thrive in a fast-paced environment with evolving priorities
  • Exceptional problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to train and mentor team members

Desired:
  • Relevant certifications (such as CompTIA Linux+, Cisco CCNA, RHCE/RHCSA) are preferred
  • Knowledge of programming languages and scripting
  • Familiarity with containerization technologies
  • Prior Military service and/or experience working with Military Service groups
  • Experience with ticketing systems such as Remedy, Jira Service Management, Confluence, or ServiceNow
  • Experience with SIGINT data processing/technology
  • High comfort level working with technology in a fast-paced environment

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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