ZipRecruiter

Log In

1

Chat Support Jobs in Springfield, VA (NOW HIRING)

Content Guru

Support Engineer

Reston, VA · On-site

Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... voice, video, chat, email, and more. We are an equal opportunities employer and consider all ...

NuAxis Innovations

MAC Support Technician

Washington, DC · On-site

$24.25 - $33.50/hr

Provide end-user support through chat, email, phone, and remote access. Troubleshoot Microsoft Office Suite, OneDrive, Teams, and Outlook on both Windows and macOS. Support hardware peripherals ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... voice, video, chat, email, and more. We are an equal opportunities employer and consider all ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... voice, video, chat, email, and more. We are an equal opportunities employer and consider all ...

NuAxis Innovations

MAC Support Technician

Washington, DC

$24.25 - $33.50/hr

Provide end-user support through chat, email, phone, and remote access. * Troubleshoot Microsoft Office Suite, OneDrive, Teams, and Outlook on both Windows and macOS. * Support hardware peripherals ...

NuAxis Innovations LLC

MAC Support Technician

Washington, DC · On-site

$24.25 - $33.50/hr

Provide end-user support through chat, email, phone, and remote access. * Troubleshoot Microsoft Office Suite, OneDrive, Teams, and Outlook on both Windows and macOS. * Support hardware peripherals ...

NuAxis LLC

MAC Support Technician

Washington, DC · On-site

$24.25 - $33.50/hr

Provide end-user support through chat, email, phone, and remote access. * Troubleshoot Microsoft Office Suite, OneDrive, Teams, and Outlook on both Windows and macOS. * Support hardware peripherals ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

next page

Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Springfield, VA

Chat Support information

See Springfield, VA salary details

$15

$27

$46

How much do chat support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for chat support in Springfield, VA is $27.21, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $29.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Springfield, VA? The most popular types of Chat Support jobs in Springfield, VA are:
What job categories do people searching Chat Support jobs in Springfield, VA look for? The top searched job categories for Chat Support jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Chat Support jobs? Cities near Springfield, VA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, VA as of June 2026, with employment types broken down into 38% Full Time, 57% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,592 per year, or $27.2 per hour.
Web Application Support Specialist I

Web Application Support Specialist I

ASM Research

Washington, DC • On-site

Full-time

Posted 22 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

27th of 207 rated it services

Job description

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting.
  • Review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.
  • Applications requiring support include Analytic Business Intelligence tools and Customer Relation Management (CRM) tools, like Pega.
  • Works with end-users, stakeholders, and the O&M team daily via phone, email, or chat.
  • Attends and supports both internal and external meetings that require the ability to communicate orally and in writing.
  • Provide first line of support, performing initial incident management and triage.
  • Occasionally this individual will be required to support testing efforts for large-scale enhancements which are impactful to the applications they support.
  • May use FAQ tools and/or knowledge bases to resolve user requests.
  • Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
  • resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Minimum Qualifications
  • Associates Degree or two (2) years experience working in Help Desk environment is required
  • Minimum of 1 year experience required.

Other Job Specific Skills
  • Individuals with SQL skills are preferred.
  • Familiar with issue tracking systems, like Jira, to track tickets and tasks.
  • Ability to work multiple tickets at one time and adhere to ticket assignment deadlines.
  • Exceptional customer service skills.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What ASM Research employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply