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Chat Support Jobs in Springfield, OH (NOW HIRING)

Actalent

Aftermarket Support Representative

Dayton, OH · On-site

$20 - $23/hr

Aftermarket Support Representative The Aftermarket Support Representative manages the full lifecycle of customer orders in a manufacturing environment, ensuring accurate order processing, timely ...

Cargill

Production Technician

Rosewood, OH · On-site

$21.09/hr

... businesses who support unique customers or markets, including animal nutrition and health ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Cargill

Production Technician

Sidney, OH · On-site

$21.09/hr

... businesses who support unique customers or markets, including animal nutrition and health ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

The Reynolds and Reynolds Company

Be Seen First

Customer Service - Software Support

Dayton, OH · On-site

$16.50 - $21.25/hr

Our Customer Service - Software Support team regularly interact with internal and external clients, and have a reputation for delivering the highest level of product support. This role serves as a ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

We are nurturing we support you in your journey to develop your full potential. We are determined ... Create an awesome Y Experience by responding to telephone, web chat or email inquiries with ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

We are nurturing we support you in your journey to develop your full potential. We are determined ... Create an awesome Y Experience by responding to telephone, web chat or email inquiries with ...

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All JobsChat Support JobsChat Support Jobs in Springfield, OH

Chat Support information

See Springfield, OH salary details

$12

$23

$40

How much do chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat support in Springfield, OH is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.53 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Springfield, OH? The most popular types of Chat Support jobs in Springfield, OH are:
What are popular job titles related to Chat Support jobs in Springfield, OH? For Chat Support jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Springfield, OH look for? The top searched job categories for Chat Support jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Chat Support jobs? Cities near Springfield, OH with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, OH as of July 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 84% In-person, 5% Hybrid, and 11% Remote job distribution, with an average salary of $48,802 per year, or $23.5 per hour.

Technical Support Specialist

The Reynolds and Reynolds Company

Dayton, OH • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Reynolds and Reynolds rating

8.4

Company rating: 8.4 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

87th of 242 rated software companies

Job description

Position Description
The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all levels of the organization. You will serve as single point of ownership for customer issues. You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool. You will diagnose customer issues and assign appropriate support. You will ensure resolution of issues.
Requirements
Associate degree or equivalent in related field; Strong customer service skills; Analytical thinker; Troubleshooting and problem solving skills; Oral and written communication skills
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation, sick days, and holidays
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
Company perks, including:
- Referral bonuses
- Professional development and training
- Promotion from within
-Associate discounts for cell phones, cars, computers, entertainment, and much more
Facility amenities, including:
- An onsite dining facility offering complimentary breakfast and lunch
- A fitness center
- An onsite medical center
- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Reynolds and Reynolds logo

About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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