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Chat Support Jobs in Springfield, OH (NOW HIRING)

Cargill

Production Technician

Sidney, OH · On-site

$21.09/hr

... businesses who support unique customers or markets, including animal nutrition and health ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Cargill

Production Technician

Rosewood, OH · On-site

$21.09/hr

... businesses who support unique customers or markets, including animal nutrition and health ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

We are nurturing we support you in your journey to develop your full potential. We are determined ... Create an awesome Y Experience by responding to telephone, web chat or email inquiries with ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

We are nurturing we support you in your journey to develop your full potential. We are determined ... Create an awesome Y Experience by responding to telephone, web chat or email inquiries with ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

We are nurturing we support you in your journey to develop your full potential. We are determined ... Create an awesome Y Experience by responding to telephone, web chat or email inquiries with ...

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All JobsChat Support JobsChat Support Jobs in Springfield, OH

Chat Support information

See Springfield, OH salary details

$12

$23

$40

How much do chat support jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for chat support in Springfield, OH is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.53 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Springfield, OH? The most popular types of Chat Support jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Chat Support jobs? Cities near Springfield, OH with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, OH as of July 2026, with employment types broken down into 54% Full Time, 13% Part Time, 1% Temporary, 31% Contract, and 1% Summer. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $48,802 per year, or $23.5 per hour.
On-Site Support Specialist

On-Site Support Specialist

GPC - Genuine Parts Company

Dayton, OH

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Genuine Parts Company rating

7.0

Company rating: 7.0 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

213th of 368 rated retail wholesalers

Job description

SUMMARY

Under limited supervision, the On-Site Support Specialist performs support functions for a customer site. Use this job if the position is combining several nonexempt functions. This position works more than 50% of the time at the customer location.

JOB DUTIES

  • Provides excellent customer service that will enhance the relationship and lead to ongoing sales.
  • May act as a lead/mentor to other employees.
  • Performs one or more of the following support functions primarily at a customer location that include, but are not limited to, ART, VMI, driving, delivery, crib attendant, storeroom work and/or customer service.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Reliability, organization and attention to detail required.
  • Industry experience required; product knowledge from previous warehouse experience is preferred.
  • Customer service and communication skills required.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the Internet required.
  • May need to be certified to operate a forklift.
  • Valid driver's license and good driving record required.

PHYSICAL DEMANDS

  • Must be able to move up to 100 lbs and lift up to 50 lbs.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What Genuine Parts Company employees say

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