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Chat Support Jobs in San Ramon, CA (NOW HIRING)

Computer skills for documentation, email and chat support. * Proficient skills in working independently and collaboratively in a team to provide member care. * Proficiency in multitasking ...

Clerk Chat's mission is to make every business conversational. We are achieving this by building ... As a Customer Support Engineer , you will be the first point of contact for our customers ...

Client Support Specialist PH

San Francisco, CA ยท On-site

$21.25 - $28.50/hr

Client Support Specialist We are seeking a proactive and client-focused Client Support Specialist ... Respond to client inquiries through email, phone, chat, and other communication channels. * Provide ...

New

Client Support Specialist AR

San Francisco, CA ยท On-site

$21.25 - $28.50/hr

Client Support Specialist We are seeking a proactive and client-focused Client Support Specialist ... Respond to client inquiries through email, phone, chat, and other communication channels. * Provide ...

New

Supply Support Specialist

San Francisco, CA ยท On-site

$100 - $125/hr

You'll work in the platform Support chat, Slack, and email, and partner closely with the teams around you: Sourcing/onboarding, Activations, and Account Managers. This is an early, high-ownership ...

Customer Support Specialist

San Francisco, CA ยท On-site

$21.25 - $28.50/hr

You will provide client support through chat and email to existing Rogo clients, working at the front lines to provide assistance to clients in need. Pain points and feedback surfaced directly ...

Customer Support Specialist

San Francisco, CA ยท On-site

$90K - $110K/yr

You will provide client support through chat and email to existing Rogo clients, working at the front lines to provide assistance to clients in need. Pain points and feedback surfaced directly ...

Customer Support Specialist

San Francisco, CA ยท On-site +1

$48K - $58K/yr

Answer user questions over chat, email, and phone * Handle user account requests, including ... Help build out the customer support and ops infrastructure at Mercury What You Bring: * Have 2+ ...

Showing results 21-40

Chat Support information

See San Ramon, CA salary details

$16

$29

$49

How much do chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat support in San Ramon, CA is $29.11, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.68 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in San Ramon, CA?

The most popular types of Chat Support jobs in San Ramon, CA are:

What job categories do people searching Chat Support jobs in San Ramon, CA look for?

The top searched job categories for Chat Support jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Chat Support jobs?

Cities near San Ramon, CA with the most Chat Support job openings:

Infographic showing various Chat Support job openings in San Ramon, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $60,546 per year, or $29.1 per hour.

Full-Time Remote Mental Health Therapist (LCSW, LPCC, LMFT) at Chat and Change Counseling

Chat and Change Counseling, LLC

San Jose, CA โ€ข Remote

$90K - $100K/yr

Full-time

Medical, Retirement, PTO

Posted 20 days ago


Job description

Position Overview

Chat and Change Counseling, LLC is actively seeking a full-time Licensed Mental Health Therapist to provide critical mental health services to individuals grappling with trauma. This role emphasizes specialty care for trauma survivors and involves remote, telehealth service delivery, allowing for flexible work hours while ensuring that patients receive exceptional care.

About the Organization

Chat and Change Counseling, LLC is a pioneering mental health organization based in San Jose, California. We are dedicated to creating a warm and nurturing environment for individuals who have experienced trauma. Our focus on evidence-based practices enables us to specialize in conditions such as post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders. Our dedicated team strives to foster resilience and healing in every patient we serve.

Work Environment

This position is 100% remote, utilizing cutting-edge telehealth technology to reach clients in various settings. By prioritizing flexibility, we allow our therapists to maintain a healthy work-life balance while committing to high-quality patient care. Our team operates collaboratively through virtual meetings, case consultations, and the use of electronic health records (EHR) systems to track patient progress and documentation.

Key Responsibilities
  • Conduct thorough, trauma-informed mental health assessments that evaluate clients' trauma histories and guide personalized treatment options.
  • Develop and implement individualized treatment plans, integrating client specific goals focused on trauma recovery and enhancing resilience.
  • Administer evidence-based therapeutic interventions, including Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT), tailored to each client's needs.
  • Facilitate both individual and group therapy sessions aimed at helping clients process trauma experiences, cultivate coping strategies, and encourage emotional healing.
  • Collaborate consistently with psychiatrists and multidisciplinary partners to provide cohesive, integrated care for our clients.
  • Provide crisis intervention and immediate support for clients during trauma-related emergencies, ensuring their safety and well-being.
  • Educate clients and their families about trauma responses, effective coping methods, and accessible community resources relevant to their recovery journey.
  • Maintain precise and confidential documentation of all patient care in alignment with legal and ethical standards.
  • Engage in regular case consultations, team meetings, and professional development focused on the intricacies of trauma-informed care.
  • Remain informed of the latest research and best practices in the field of trauma therapy to ensure optimal patient outcomes.
Patient Population / Client Focus

Your work will primarily focus on individuals affected by trauma, including those dealing with PTSD, complex trauma, and varying dissociative disorders. With a compassionate approach, youโ€™ll have the unique opportunity to contribute to the healing journeys of clients who often face significant challenges in their daily lives, thus making a profound impact on both their mental health and overall wellness.

Qualifications
  • A Master's or Doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution is required.
  • Current and valid licensure as an LCSW, LPCC, or LMFT in the state of California.
  • A minimum of 2 years of post-licensure experience in a mental health counseling setting is preferred.
  • Extensive knowledge of trauma-related disorders, trauma-informed treatment modalities, and strategies for building resilience in clients.
  • Demonstrated experience delivering trauma-focused therapies and interventions successfully.
  • Exceptional interpersonal and communication skills with a strong empathetic, non-judgmental demeanor.
  • Ability to remain composed during high-stress situations, focusing on client needs.
  • Proficiency in electronic health record (EHR) systems and familiarity with various computer applications is essential.
  • A collaborative mindset, effectively working as a member of a multidisciplinary team.
Preferred Experience

While 2 years of experience is required, candidates with advanced skills in trauma-informed therapy and those who have delivered community mental health services will be viewed favorably. An understanding of the unique aspects of treating diverse populations affected by trauma will enhance your candidacy.

Compensation and Benefits

We offer a competitive annual salary between $90,000 and $100,000, commensurate with experience. Our comprehensive benefits package includes:

  • Healthcare coverage that promotes physical and mental well-being.
  • A retirement savings plan featuring employer-matching contributions to secure your financial future.
  • Generous paid time off (PTO) alongside holiday pay to ensure you have time to recharge.
  • Professional liability insurance coverage for your peace of mind.
  • Continuing education opportunities and support for ongoing professional development.
  • Clear pathways for career growth within our trauma-informed practice.
  • A supportive and collaborative working environment that values your contributions.
Career Growth Opportunities

At Chat and Change Counseling, we are committed to your professional development. You will have access to mentorship and continued learning opportunities, empowering you to expand your expertise in trauma-informed care. Our organization believes in promoting from within, providing meaningful career advancement and leadership roles for motivated individuals.

Why Join Our Team

If you are passionate about making a positive difference in the lives of those affected by trauma, we encourage you to consider this rewarding opportunity with Chat and Change Counseling. Here, youโ€™ll work alongside a dedicated team of professionals who share your commitment to changing lives and offering crucial support to those in need. Your skills and compassion can drive meaningful change, and we are excited to welcome you to our community.

Application Information

If you are ready to take the next step in your career and have a profound impact on patientsโ€™ trauma recovery journeys, please submit your resume. We look forward to hearing from you and exploring the possibility of having you join our team at Chat and Change Counseling.