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Chat Support Jobs in Ridgeland, MS (NOW HIRING)

Lorven Technologies

Business Analyst

Jackson, MS · On-site

Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or recurring problems ...

HireITPeople

Business Analyst

Jackson, MS · On-site

Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or recurring problems ...

Integrated Resources INC

Help Desk Support

Clinton, MS

$17.25 - $23.50/hr

Be the liaison between the end user and production support/IT teams, reporting any problems, updating and closing of open issues from Trouble Ticket systems, and participating in the testing of new ...

GHR Healthcare

Travel OR RN - $2,240 per week

Canton, MS · On-site

$2.2K/wk

With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... We're committed to uncovering your ideal fit, supported by GHR's dedication to competitive ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Ridgeland, MS

Chat Support information

See Ridgeland, MS salary details

$12

$21

$37

How much do chat support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for chat support in Ridgeland, MS is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $23.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Ridgeland, MS? The most popular types of Chat Support jobs in Ridgeland, MS are:
What are popular job titles related to Chat Support jobs in Ridgeland, MS? For Chat Support jobs in Ridgeland, MS, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Ridgeland, MS look for? The top searched job categories for Chat Support jobs in Ridgeland, MS are:
What cities near Ridgeland, MS are hiring for Chat Support jobs? Cities near Ridgeland, MS with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Ridgeland, MS as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $45,141 per year, or $21.7 per hour.

Technical Support Specialist - Jackson, MS

Canopy

Jackson, MS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Hilton Grand Vacations rating

6.8

Company rating: 6.8 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

8th of 21 rated holiday rentals

Job description

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:
  • The voice of our children and families always comes first
  • Relationships matter and our differences make us stronger
  • We take great joy in service to others
  • Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025-2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.
We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:
  • Competitive Compensation
  • 403b Retirement Plan with Match
  • Medical, Dental, Vision Insurance
  • PTO/Vacation
  • Employee Wellness Program and Counseling Services

Technical Support Specialist - Position Overview:
  • The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • The position utilizes one-on-one consultancy to end users and Organization Network staff.
  • The position's responsibilities require independent analyses, communication and problem solving skills.
  • Work that is performed requires a strong work ethic, independent thinking, initiative and judgment.

Job Responsibilities:
  • Provide technical support to end users via IT Support system(s).
  • Track, prioritize and document requests using an IT support request system.
  • Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems.
  • Recommends and/or performs upgrades on systems to ensure longevity.
  • Works with Regional Directors, IT management, & procurement staff to purchase hardware and software.
  • Assists with keeping Facility Manual documentation updated with current network configuration information.
  • Keeps location inventory lists updated and accurate.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works under Technical Support Specialist II on special projects as assigned by IT management.
  • Assist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers.

Required Qualifications:
  • Associate's degree in Computer Science, or equivalent trade school certification are required; at least 2 years of IT support experience required.
  • Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory;
  • Microsoft Server 2008 and above; excellent communication skills both verbal and written.
  • Phone system experience helpful.
  • Must be willing to use personal vehicle for Organization travel when required.
  • Mileage will be reimbursed when applicable.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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