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Chat Support Jobs in Kyle, TX (NOW HIRING)

Charles Schwab

IT Service Support Analyst

Austin, TX · On-site

We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service ...

New

MicroVentures

Client Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You will provide an exceptional client experience to our investors through chat, email, and phone ... Investor Support Specialist through the tier 2 of our training program * Weekly coaching which ...

MicroVentures

Client Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You will provide an exceptional client experience to our investors through chat, email, and phone ... Investor Support Specialist through the tier 2 of our training program * Weekly coaching which ...

MicroVentures

Client Support Specialist

Austin, TX

$17.75 - $24/hr

You will provide an exceptional client experience to our investors through chat, email, and phone ... Investor Support Specialist through the tier 2 of our training program * Weekly coaching which ...

MicroVentures

Client Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You will provide an exceptional client experience to our investors through chat, email, and phone ... Investor Support Specialist through the tier 2 of our training program * Weekly coaching which ...

acv

Enterprise Support & Solutions Admin II

Austin, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

acv

Enterprise Support & Solutions Admin II

Austin, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

acv

Enterprise Support & Solutions Admin II

Austin, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

acv

Enterprise Support & Solutions Admin II

Austin, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

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Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Kyle, TX

Chat Support information

See Kyle, TX salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for chat support in Kyle, TX is $24.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.21 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Kyle, TX? The most popular types of Chat Support jobs in Kyle, TX are:
What are popular job titles related to Chat Support jobs in Kyle, TX? For Chat Support jobs in Kyle, TX, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Kyle, TX look for? The top searched job categories for Chat Support jobs in Kyle, TX are:
What cities near Kyle, TX are hiring for Chat Support jobs? Cities near Kyle, TX with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Kyle, TX as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $51,987 per year, or $25 per hour.

IT - Technical Support - Mid-Level

Mindlance

Austin, TX • On-site

Full-time

Re-posted 6 hours ago

Job description

Job Summary:
Mindlance is a company that focuses on providing technical support services. They are seeking a Mid-Level Technical Support professional to diagnose and troubleshoot end user desktop application issues while ensuring customer satisfaction through timely resolutions and effective communication.
Responsibilities:
• Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
• Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
• Provide incident status updates to management and end-users per service level guidelines
• Support and maintain effective relationships with users
• Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
• Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
• Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets).
• Communicate with customers at all levels of technical and non-technical skills sets
• Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
Qualifications:
Required:
• 3 - 5 years of experience working in a service desk or customer service environment
• 3 - 5 years of technical support experience
• 3 - 5 years of phone and/or chat support experience
• Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
• Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
Preferred:
• Bachelor’s or Associates degree in Information Technology or a related field is a plus
• CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus
Company:
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services Founded in 1999, the company is headquartered in Union, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Mindlance logo

About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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