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Chat Support Jobs in Highlands Ranch, CO (NOW HIRING)

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report ...

Playground

Customer Support Associate

Denver, CO · On-site

$1.2K/day

About the Role As a member of our Customer Support team, you will be the first point of contact for ... Manage Chat Responses: Respond to customer inquiries via chat in a timely and professional manner

Playground

Customer Support Associate

Denver, CO · On-site

$1.2K/day

About the Role As a member of our Customer Support team, you will be the first point of contact for ... Manage Chat Responses: Respond to customer inquiries via chat in a timely and professional manner

Playground

Customer Support Associate

Denver, CO · On-site

$1.2K/day

About the Role As a member of our Customer Support team, you will be the first point of contact for ... Manage Chat Responses: Respond to customer inquiries via chat in a timely and professional manner

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All JobsChat Support JobsChat Support Jobs in Highlands Ranch, CO

Chat Support information

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$15

$27

$46

How much do chat support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for chat support in Highlands Ranch, CO is $27.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $29.76 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Highlands Ranch, CO?

The most popular types of Chat Support jobs in Highlands Ranch, CO are:

What job categories do people searching Chat Support jobs in Highlands Ranch, CO look for?

The top searched job categories for Chat Support jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Chat Support jobs?

Cities near Highlands Ranch, CO with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $56,867 per year, or $27.3 per hour.

Seasonal Customer Experience Coordinator

Artifact Uprising

Denver, CO • On-site

$19/hr

Temporary

Posted 6 days ago

Job description

You thrive in a fast-paced environment and enjoy solving problems. You're dependable, committed, and someone your teammates can count on to show up prepared and ready to contribute every day. You communicate with empathy, stay calm under pressure, pay close attention to detail, and are comfortable making thoughtful decisions when every situation doesn't fit neatly into a policy. You know that great customer experiences are built through consistency, teamwork, and a willingness to step in wherever you're needed to support both customers and your team.

As a Seasonal Customer Support Coordinator, you'll be a key member of the Artifact Uprising Customer Experience Team, helping customers through one of our busiest times of the year. You'll spend the majority of your day supporting customers through email and live chat, answering questions, resolving issues, and helping people create meaningful projects.

Beyond supporting customers, you'll gain hands-on experience in ecommerce operations, support cross-functional Customer Experience initiatives, and learn how a high-performing team delivers exceptional customer experiences at scale.

Please Note: This is a seasonal position beginning on October 19th and ending on January 9th. Team members are expected to work the full duration of the seasonal contract. This role requires a consistent 38-40 hour workweek. Scheduled hours are based on business needs and may include nights, weekends, and holidays. Hours are assigned in advance and are not flexible. Remote team members must have a dedicated workspace and be able to give their full attention to customers and assigned responsibilities throughout every scheduled shift. Team members are responsible for providing their own computer that meets the technical requirements of the role and must have reliable high-speed internet capable of supporting video meetings and cloud-based customer support tools.

Because this role supports our busiest season, we're looking for candidates who are excited to commit to the full seasonal contract and help our team deliver an exceptional customer experience from start to finish. 

Pay: $19/hr
Job Responsibilities

  • Manage a daily combination of email and live chat conversations with customers.

  • Help customers with website navigation, product questions, ordering and payment issues, package tracking, and more.

  • Take ownership of complex or escalated customer situations and work toward thoughtful, timely resolutions.

  • Provide phone support when a situation requires additional care or a more personal approach.

  • Contact shipping carriers to assist with address changes and other delivery-related requests when needed.

  • Support additional Customer Experience projects and initiatives as business needs and capacity allow.

  • Consistently provide timely, accurate, and empathetic responses to customers.

  • Identify opportunities to improve the customer experience and share feedback with the team.

  • Maintain reliable attendance and arrive ready to work for every scheduled shift.

  • Be available to work assigned weekend, evening, and holiday hours as needed.

  • Remain committed and available for the full duration of the seasonal contract.

Qualifications

Experience

  • Bachelor's degree or equivalent experience preferred.

  • 1+ years of customer support experience in an ecommerce environment, with experience supporting customers through email and live chat.

How You Work

  • Reliable & Committed: Consistently present, punctual, and prepared to work assigned shifts throughout the full seasonal contract.

  • Adaptable: Comfortable making thoughtful decisions when a situation doesn't fit neatly into a policy.

  • Fast Learner: Comfortable learning and working across multiple technology platforms and able to learn and pivot quickly.

  • Thrives in a Fast-Paced Environment: Able to prioritize competing priorities, resolve issues efficiently, and remain calm under pressure.

  • Confident Problem Solver: Comfortable taking ownership of complex customer requests and escalations, knowing when to make a decision and when to involve leadership.

  • Flexible Team Player: Willing to support projects and responsibilities outside of direct email and chat support when business needs and capacity allow.

  • Focused: Able to work from a dedicated workspace and give your full attention to customers and teammates throughout every scheduled shift.

  • Strong Communicator: A clear, thoughtful communicator with excellent written and verbal communication skills.

  • Customer First: Balances empathy with sound judgment to deliver exceptional customer experiences while supporting business needs.

  • Detail Oriented: Maintains a high level of accuracy and follow-through, even while managing multiple priorities.

  • Holiday Mindset: Excited to support customers during our busiest season and committed to delivering an exceptional experience when it matters most.

Preferred Qualifications

  • Experience using Zendesk or a similar customer support platform (Zendesk experience strongly preferred).

  • Experience working alongside AI-powered customer support tools or AI agents.

  • Experience in the ecommerce industry.

  • An existing appreciation for the Artifact Uprising brand.

Job Perks

  • Fully remote seasonal position.

  • Paid training before the holiday season begins.

  • Consistent full-time schedule (40 hours/week) with set working hours.

  • Employee discount on Artifact Uprising products throughout your seasonal employment.

  • Site credit to use toward Artifact Uprising product. 

  • Seasonal team swag. 

  • Opportunity to gain hands-on experience with modern customer experience systems, AI-powered support tools, and ecommerce operations. 

  • Join a collaborative, supportive team that values ownership, teamwork, and delivering exceptional customer experiences.

Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the mission to empower people to tell their stories effortlessly, beautifully and often, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames.  
 
Artifact Uprising was recently named on the Built In Colorado’s 2024 Best Places to Work list. We are a tight-knit team who works with some of the latest technology to delight and inspire our customers.  
 
Why Artifact Uprising?
Creative Freedom We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.  
 
The Working Life
We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.  
 
It Won’t Be Boring
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.  
 
Interested in this position?
Tell us why you want to work at Artifact Uprising and what we should know about you. 
 
Artifact Uprising is an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.