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Chat Support Jobs in Iowa (NOW HIRING)

VIVA USA INC

Customer Support Representative

Johnston, IA · On-site

$15 - $20.50/hr

Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain ...

NCMIC

Technical Service Specialist I

Clive, IA · On-site

Provides frontline technical support to users through multiple channels: phone, email, online chat (Teams), walk-ups, and the ticketing portal (NinjaOne). Resolves common workstation, account/access ...

NCMIC

Technical Service Specialist I

Clive, IA · On-site

Provides frontline technical support to users through multiple channels: phone, email, online chat (Teams), walk-ups, and the ticketing portal (NinjaOne). Resolves common workstation, account/access ...

Kuder Inc

Implementation and Partner Support

Adel, IA · On-site

Serve as the first point of contact for customer inquiries received through phone, email, chat, and other communication channels. * Provide timely technical support and troubleshooting for Kuder ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve ...

Hy-Vee, Inc.

POS Support Specialist

Grimes, IA · On-site

The Support Services team is responsible for supporting software/hardware/network technologies in Hy-Vee's Retail and Corporate Office facilities including: All Retail Stores, Clinics, C-Stores, as ...

Hy-Vee Food Stores

POS Support Specialist

Grimes, IA · On-site

The Support Services team is responsible for supporting software/hardware/network technologies in Hy-Vee's Retail and Corporate Office facilities including: All Retail Stores, Clinics, C-Stores, as ...

New

Topgolf International, Inc.

Service Support

West Des Moines, IA · On-site

$16.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

What You'll Need to Succeed as a Service Support Playmaker * A Positive Attitude - Because being a grump is no fun! * One Team Mentality - We believe the phrase "Teamwork makes the dream work" will ...

Topgolf

Service Support

West Des Moines, IA · On-site

$16.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

What You'll Need to Succeed as a Service Support Playmaker * A Positive Attitude - Because being a grump is no fun! * One Team Mentality - We believe the phrase "Teamwork makes the dream work" will ...

TEKsystems

Remote ISP Support Technician

Cedar Rapids, IA · Remote

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. * Diagnose and resolve basic ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Iowa

Chat Support information

See Iowa salary details

$13

$24

$41

How much do chat support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for chat support in Iowa is $24.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.

What are the most commonly searched types of Chat Support jobs in Iowa?

The most popular types of Chat Support jobs in Iowa are:

What are popular job titles related to Chat Support jobs in Iowa?

For Chat Support jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Iowa look for?

The top searched job categories for Chat Support jobs in Iowa are:

What cities in Iowa are hiring for Chat Support jobs?

Cities in Iowa with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Iowa as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $50,889 per year, or $24.5 per hour.

Customer Support Representative

VIVA USA INC

Johnston, IA • On-site

$15 - $20.50/hr

Contractor

Re-posted 21 days ago

Job description

Customer Support Representative II
These positions will be on the Customer Support Team in a Technical Support Center.
PRIMARY RESPONSIBILTIES & DUTIES:
The client support team provides front-line technical support/information/solutions to client dealers and customers on client product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online.
A few of the 80+ products supported by this support team:
Client Website-Dashboard, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, client Terminals, AutoTrac and machine guidance.
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Ability to work off-shift hours and occasional holidays to support the business
Experience with data management
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Notes:
Contact Center is open from 7am - 7pm CST, Monday - Friday
Four shifts available that rotate within the 12 hour operation:
o 7:00am - 3:30pm
o 8:00am - 4:30pm
o 9:00am - 5:30pm
o 10:30am - 7:00pm
• Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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