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Chat Support Associate Jobs in Pennsylvania (NOW HIRING)

BlinkRx

Patient Support Specialist

Pittsburgh, PA · On-site

$19 - $21/hr

Handle inquiries via phone, email, and chat to resolve routine and new issues with patients ... An associate's or Bachelor's degree is a plus * No prior customer service experience required ; ...

BlinkRx

Patient Support Specialist

Pittsburgh, PA · On-site

$19 - $21/hr

Handle inquiries via phone, email, and chat to resolve routine and new issues with patients ... An associate's or Bachelor's degree is a plus * No prior customer service experience required ; ...

BlinkRx

Patient Support Specialist

Pittsburgh, PA · On-site

$19 - $21/hr

Handle inquiries via phone, email, and chat to resolve routine and new issues with patients ... An associate's or Bachelor's degree is a plus * No prior customer service experience required ; ...

Forever

Client Care Associate

Pittsburgh, PA · On-site

$17/hr

Client Care Associate Location: Open to Remote or Hybrid Department: Client Care Reports To ... Deliver exceptional client support across phone, email, and chat channels * Troubleshoot software ...

FOREVER INC

Client Care Associate

Pittsburgh, PA · On-site +1

$17/hr

Client Care Associate Location: Open to Remote or Hybrid Department: Client Care Reports To ... Deliver exceptional client support across phone, email, and chat channels * Troubleshoot software ...

Black Box

Product Support Analyst

Lawrence, PA · On-site

Deliver first-level customer service via chat, phone, and ticketing system for various product ... Associate degree / Technical College or equivalent experience. This outlines the key activities ...

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All JobsChat Support Associate JobsChat Support Associate Jobs in Pennsylvania

Chat Support Associate information

What is a chat support associate?

Chat Support Associates are customer service professionals who assist clients and customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They use written communication skills to deliver prompt and accurate support, often handling multiple conversations simultaneously. This role is essential for businesses looking to provide efficient and accessible customer service through digital channels.

What are the key skills and qualifications needed to thrive as a chat support associate?

To thrive as a Chat Support Associate, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, chat support software, and basic troubleshooting tools is often required. Patience, empathy, and multitasking are standout soft skills for engaging with customers and managing multiple conversations simultaneously. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat support associates, and how can they be managed effectively?

Chat Support Associates often encounter challenges such as handling multiple conversations simultaneously, dealing with frustrated or unclear customers, and maintaining response quality under time pressure. Successfully managing these challenges involves using pre-approved response templates, active listening, and effective time management skills. Regular training and clear escalation procedures also help associates resolve complex issues efficiently, ensuring both customer satisfaction and a manageable workflow.

What are the most commonly searched types of Chat Support jobs in Pennsylvania?

The most popular types of Chat Support jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Chat Support Associate jobs?

Cities in Pennsylvania with the most Chat Support Associate job openings:

Infographic showing various Chat Support Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Patient Support Specialist

Pittsburgh, PA • On-site

BlinkRx
See more jobs at BlinkRxexternal

$19 - $21/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Job description

Customer Support Specialist

Onsite- Pittsburgh

Company Overview:

We are the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

The Role:

As a Patient/Customer Support Specialist, you are on the front lines of the patient experience. You thrive in a fast-paced, startup environment where processes evolve, ambiguity exists, and learning happens daily. You are curious, proactive, and energized by solving problems for patients navigating complex healthcare systems.

This role is ideal for a self-starter and go-getter who learns quickly, adapts easily, and is motivated to grow within a high-impact healthcare technology company.

Compensation - $19-$21/hour

What you'll do:

  • Handle inquiries via phone, email, and chat to resolve routine and new issues with patients, doctors, and insurers
  • Provide patient care to accurately support pharma programs and triage to appropriate teams when required
  • Accurately documents all contact details to ensure patients receive timely and seamless support.
  • Use available resources and tools to find clear, accurate answers for patients.
  • Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.
  • Maintain confidentiality of patient and proprietary information
  • Participate in continued education on product changes, new features, and product launches

Qualified Candidates:

  • High school diploma or GED equivalent. An associate's or Bachelor's degree is a plus
  • No prior customer service experience required; we're looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • Fast learner with strong technical aptitude and the ability to learn complex new software quickly
  • Strong verbal and written communication skills
  • Comfortable working with ambiguity and shifting priorities
  • Curious mindset with a desire to continuously improve
  • Self-starter and go-getter who takes initiative and ownership
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally

Location/Hours:

  • Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
  • Availability for Monday-Friday : 9:30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
  • OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
  • Availability for rotating Saturday shifts 9am-5pm
  • Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

  • Medical, dental, and vision insurance plans that fit your needs
  • 401(k) retirement plan
  • Daily meal stipend for onsite marketplace
  • Pre-tax transit benefits and free onsite parking
  • Free shuttle service

Apply