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Chat Shop Jobs in Michigan (NOW HIRING)

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Chat Shop information

See Michigan salary details

$7

$14

$23

How much do chat shop jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat shop in Michigan is $14.49, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $16.54 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Chat Shop live chat agent?

As a Chat Shop Live Chat Agent, your daily responsibilities typically include engaging with website visitors in real-time, answering their questions, assisting with product or service information, and resolving concerns to enhance customer satisfaction. You will also be responsible for maintaining accurate records of customer interactions and collaborating with team members to ensure consistent and effective communication. The role requires multitasking across multiple chat windows, adhering to quality and response time standards, and continuously learning about new products or updates to provide the most accurate information.

What are the key skills and qualifications needed to thrive as a Chat Shop live chat agent, and why are they important?

To thrive as a Chat Shop Live Chat Agent, you need strong written communication, typing proficiency, and customer service skills, often supported by experience in customer-facing roles. Familiarity with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional listening skills, patience, and the ability to multitask help agents build rapport and resolve inquiries efficiently. These competencies are vital for delivering prompt, high-quality support and ensuring positive customer experiences in a digital environment.

What is a Chat Shop agent?

A Chat Shop agent is a professional who provides live chat support for customers on behalf of businesses. Their primary role is to engage with website visitors in real time, answer questions, resolve issues, and guide customers through the sales or support process. Chat Shop agents are trained in communication, problem-solving, and customer service, ensuring that every interaction is helpful and positive. They often work remotely, using specialized chat software to manage multiple conversations efficiently. Their goal is to improve customer satisfaction and increase business conversions through effective online communication.

What is the difference between Chat Shop vs Customer Service Representative?

AspectChat ShopCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote, or in a call center settingOffice or remote, interacting with customers via phone or in person
Industry UsageCommon in e-commerce, retail, and online servicesWidespread across various industries including retail, telecom, and finance
Search & Comparison IntentOften searched for as online customer support rolesCompared for traditional customer service jobs

While both roles involve assisting customers, a Chat Shop typically refers to online support roles focused on chat-based communication, often in e-commerce or retail settings. Customer Service Representatives may handle inquiries via phone, email, or in person across multiple industries. The main differences lie in the communication medium and work environment, but both require strong communication skills and a focus on customer satisfaction.

What are the most commonly searched types of Chat Shop jobs in Michigan? The most popular types of Chat Shop jobs in Michigan are:
Infographic showing various Chat Shop job openings in Michigan as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $30,147 per year, or $14.5 per hour.

League Ambassador - JAM Sports Grand Rapids

JAM Group

Grandville, MI • On-site

$15/hr

Part-time

Re-posted 5 days ago


Job description

JAM is your one-stop shop for all things PLAY! Whether you're looking to find Sports Leagues across North America, or book a hilarious virtual event for your team, JAM has it all! We are looking for a new teammate to join us on our exciting adventure, as we connect more people through play than ever before!
Candidates must be a great fit with the JAM Core Values:
  • Chase the Vision
  • Deliver What You Promise
  • Take Pride in What You Do
  • Get Shit Done
  • Treat Everyone Like Your Best Friend
  • Find a Better Way

JOB DESCRIPTION
Our League Ambassadors are an essential ingredient to the success of our leagues. They are the eyes and ears at our venues and ensure all league games run smoothly. We are currently looking for responsible, reliable, and outgoing individuals to act as League Ambassadors for JAM Sports.
JAM Sports Ambassadors are responsible for:
  • Engaging with players each and every shift to ensure they are having the best possible experience before, during, and after games
  • Establishing a relationship with vendors, facilities, and the community to support our growing brand
  • Arriving at the venue location prior to game times to meet with the facility caretaker and/or venue staff
  • Setting up equipment for the sport that will be played that evening
  • Managing the venue throughout the course of the night to ensure that our players enter & exit the building at the appropriate times and through the appropriate doors
  • Ensuring that all games start and end at the correct times
  • Enforcing league rules and sportsmanship to create safe play during games
  • Assisting with any incidents and injuries as appropriate
  • Cleaning up the facility and packing up all equipment at the end of the night
  • Submitting a shift report through our online system after each shift
  • Collecting and creating fun content for JAM's social media platforms (videos, action shots, player interactions etc.)

QUALIFICATIONS
High Energy
  • Extremely upbeat and positive, with their own flair and personality!
  • Willingness to approach and chat with players and maintain this positive relationship over the course of the season.
  • You like capturing fun content around you (videos, pictures, conducting social media campaigns etc.)

Details, Details, Details
  • Taking care of the little details first makes putting on a big show easy!
  • Must have incredible attention to detail and be a quick learner!

Go Getter
  • Be confident and motivated to call on and/or meet/work/deal with players, head office staff, and facility staff.
  • Hardworking attitude. You are known for taking initiative.
  • Finding unique ways to grow JAM's brand (new venues, players & growth opportunities)

Think Outside the Box Mentality
  • We're not looking for mediocre and old-school here. We want someone who has fresh ideas, can work on their own without being micromanaged, and is good at developing and maintaining relationships.

Perfectly Seasoned
  • We are looking for someone who has past experience with planning events on every level. Someone who is able to clearly represent JAM Sports to prospective businesses, while adopting our laid back yet professional attitude.

Well Spoken & Written
  • It goes without saying, but we'll say it anyway. You'll need to have strong self-monitoring skills and strong public speaking skills.
  • You will need to be able to clearly articulate and summarize your shifts in writing through a shift report that is expected to be submitted online after each and every shift.
  • Knowledge of a wide variety of sports rules and formats is an asset!

Quick On Your Feet
  • Confidence in your ability to take control of a situation with a flair for being resourceful.
  • Strengths in planning, decision making, and creative problem solving.

EXPECTED HOURS
  • Our leagues run Monday to Friday from roughly 5:45 pm until 12:00 am with some Saturday and Sunday shifts available as well (shifts will vary based on game times at a given venue).
  • Shift times are typically between 3 to 6 hours long depending on the venue.
  • Hours will vary depending on your availability, but preferences will be given to those who are committed to working consistent shifts on multiple evenings.
  • Responsibilities/times/locations all vary depending on your availability.

COMPENSATION
  • All of our League Ambassadors earn $15USD per hour to start. We have created a very clear hourly increase plan that showcases how you can achieve future hourly rate increases based on the number of shifts you have worked. The increases will be reflected starting the pay period after you hit the specific shift milestone.

  • Base Rate = $15 USD
  • After 50 Shifts = $16 USD
  • After 100 Shifts = $17 USD
  • After 200 Shifts = $18 USD
  • After 300 Shifts = $19 USD

  • League Ambassadors have the opportunity to participate in all of our tournaments at no charge (please note: that to be eligible to play in a tournament for free you must have a regular shift in the current season).

For more information about JAM, please visit https://jamgroup.com
We are accepting applications on an ongoing basis for this position.
JAM Is For Everyone.
We at JAM are committed to creating a diverse and inclusive work environment and are pleased to be an equal opportunity employer. All candidates will be given equal consideration regardless of race, colour, religion, gender, gender identity/expression/orientation, age or disability. Our devotion to creating a diverse, inclusive and equitable environment is reflected in our work culture as well as the services we offer.