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Chat Representative Jobs in Seattle, WA (NOW HIRING)

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Position Customer Support Representative FLSA Classification: Hourly, Non-Exempt Reports to ... Support our clients via telephone, email, and online chat, to assist clients with queries, concerns ...

DAT

Customer Support Representative

Seattle, WA · On-site

$18.25 - $24.75/hr

The Opportunity We are seeking a dedicated and empathetic Customer Support Representative to join ... live chat), providing accurate, timely, and empathetic responses while maintaining a solution ...

DAT

Customer Support Representative

Seattle, WA

$18.25 - $24.75/hr

The Opportunity We are seeking a dedicated and empathetic Customer Support Representative to join ... live chat), providing accurate, timely, and empathetic responses while maintaining a solution ...

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Showing results 21-40

All JobsChat Representative JobsChat Representative Jobs in Seattle, WA

Chat Representative information

See Seattle, WA salary details

$13

$24

$38

How much do chat representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for chat representative in Seattle, WA is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.25 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Seattle, WA?

The most popular types of Chat Representative jobs in Seattle, WA are:

What are popular job titles related to Chat Representative jobs in Seattle, WA?

For Chat Representative jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Seattle, WA look for?

The top searched job categories for Chat Representative jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Chat Representative jobs?

Cities near Seattle, WA with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Seattle, WA as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $50,201 per year, or $24.1 per hour.

Customer Service Representative

Accretive Technology Group

Seattle, WA • On-site

$23 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Accretive Technology Group | Customer Service Representative
This role is fully onsite in Seattle, WA (downtown)
We are currently hiring for swing and overnight shifts
About Us:
Accretive Technology Group is a forward-thinking company dedicated to delivering innovative technology solutions. We foster a dynamic and collaborative work environment where creativity and analytical thinking drive success.
Regular Tasks:
  • Provide customer service to users via Live Chat, SMS messaging, email, and telephone. Ensure detailed records are maintained for all customer contacts.
  • Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.
  • Review customer accounts for possible fraudulent activity and take appropriate action based on circumstances. Typical shift volume - varies.
  • Provide customer support to performers via email. Ensure detailed records are maintained for all performer contacts.
  • Understand and adhere to department policies, procedures, and escalation processes.
  • Maintain a high level of professionalism and respect with every interaction.
  • May be required to work on special projects as needs arise.
In Addition:
The role involves recurring work situations with occasional variations from the norm. Duties are performed using established procedures, which may be modified or improved upon. Perform duties independently with minimal supervision.
The job involves a high degree of complexity. Must be knowledgeable of all products supported and able to use multiple administration tools at the same time. Must be highly organized to keep track of daily volume, customer inquiries, and product improvements.
Requirements:
  • At least 1 year of high-volume traffic in a call center environment
  • Managing an average of 25 calls, 150 chats, and 30 emails per shift - simultaneously
  • Multitasking is essential in every interaction
  • High energy and commitment to superior customer support
  • General computer/internet knowledge
  • Interpersonal, communication, customer service, and time management skills are imperative
  • Independent decision-making and good judgment are essential in every interaction
  • Strong written and verbal communication skills required
  • Clear and courteous writing and speaking style
  • Ability to identify, analyze, and solve problems
  • Punctuality and excellent attendance
  • Excellent organizational skills
  • Ability to operate telephone, computer hardware/software including keyboard, 10-key, sit for extended periods of time.
  • Basic math skills (add, subtract, multiply, and divide)
Benefits/Perks:
  • Employer-paid Medical, Dental, and Vision benefits
  • Life & Disability Insurance Coverage
  • Health Care FSA
  • Day Care FSA
  • 401(k) with a 50% contribution match (no limit)
  • Vacation and PTO plan
  • Paid Holidays
  • Semi-Annual Profit Sharing
  • Our Customer Service Representatives have the potential to earn up to $8/hour over and above their base wage through our Compensation Incentive Program
  • Gym/Exercise Membership Reimbursement
  • $175 transportation Reimbursement ($100 of this may be used for home internet for remote and hybrid employees)
A reasonable, good-faith estimate of the compensation range for this position is $23.00-$26.50 per hour (based on the shift). This position will also include a 401k with 50% matching and profit sharing that is dependent on a variety of factors.
Employment opportunities and job offers at Accretive Technology Group will always come from Accretive Technology Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Accretive Technology Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Accretive Technology Group will never send you money or request you return any money back to our company for any reason. Our email domain is @accretivetg.com. The official website to find and apply for job openings at Accretive Technology Group is https://accretivetg.com/
Accretive Technology Group is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, or national origin.
  • Unfortunately, we do not provide visa sponsorship, visa transfer, or corp-corp arrangements.
  • Agencies - NO unsolicited submissions will be accepted and if any Agency does submit an unsolicited candidate that Agency shall have no recourse from Accretive Technology Group.

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