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Chat Representative Jobs in Iowa (NOW HIRING)

NCMIC

Client Experience Representative

Clive, IA · On-site

$15 - $20.50/hr

Essential Functions: 1. Consults directly with core customers via phone, chat or email to answer ... represent the company as applicable. Mental Demands: Must have the ability to focus on task for ...

NCMIC

Client Experience Representative

Clive, IA · On-site

$15 - $20.50/hr

Essential Functions: 1. Consults directly with core customers via phone, chat or email to answer ... represent the company as applicable. Mental Demands: Must have the ability to focus on task for ...

NCMIC Group, Inc.

Client Experience Representative

Clive, IA · On-site

$15 - $20.50/hr

Essential Functions 1. Consults directly with core customers via phone, chat or email to answer ... represent the company as applicable. Mental Demands: Must have the ability to focus on task for ...

Sharecare

Lead Customer Service Rep

Des Moines, IA · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

Heartland Co-op

Customer Service Representative I

Malcom, IA · On-site

$15 - $20.50/hr

... chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving ... The work environment characteristics described here are representative of those an employee ...

Heartland Co-op

Customer Service Representative I

Earlham, IA · On-site

$15.75 - $21.50/hr

... chat. * Bill products, receive payments, run scale, and track inventory. * Assist in resolving ... The work environment characteristics described here are representative of those an employee ...

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All JobsChat Representative JobsChat Representative Jobs in Iowa

Chat Representative information

See Iowa salary details

$10

$19

$32

How much do chat representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat representative in Iowa is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.68 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Iowa? The most popular types of Chat Representative jobs in Iowa are:
What are popular job titles related to Chat Representative jobs in Iowa? For Chat Representative jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Iowa look for? The top searched job categories for Chat Representative jobs in Iowa are:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Iowa as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $41,434 per year, or $19.9 per hour.

Customer Service Rep - O'Neal Manufacturing Services

O'Neal Manufacturing Services

Cedar Falls, IA • On-site

$15 - $20.25/hr

Full-time

Posted 16 days ago

O'Neal Manufacturing Services rating

6.1

Company rating: 6.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Build A Career That’s Made to Last.

O’Neal Manufacturing Services is one of the largest family-owned metal fabrication companies in the United States. For over 100 years, we’ve built more than just metal – we’ve built trust, careers, and lasting relationships. We are committed to helping every team member grow, learn, and achieve more. Let’s Build Things – Together.

Position Summary: Provide customer service, to include order entry, order assistance, and web site support, via web chat, phone calls, or internal communication.

Duties and Responsibilities  
  • Provide customer support via web chat, phone and/or email. 
  • Assist in the preparation of reports and recording keeping regarding E-Commerce sales. 
  • Assist sales representatives in expediting and followup of orders. 
  • Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints. 
  • Provide support to the sales staff in its effort to give customers the best possible quality and service. 
  • Quality Responsibility: Responsible for providing error-free work to all internal and external customers as related to the output of their position. 
Skills and Qualifications 
  • Proficient in MS Excel, MS Word, MS Outlook. 
  • Experience with ERP system, preferred.  
  • Able to work in a high-paced environment.  
  • Strong organizational skills and attention to detail.  
  • 2- or 4-year degree, or equivalent experience, required.  
  • Speak conversational English. 
Physical Requirements  
  • Ability to lift 20 lbs. as needed. 
  • Ability to bend, stand, climb, twist and stoop for extended periods of time. 
  • Ability to perform sedentary work including sitting for extended periods of time. 
  • Ability to operate standard office equipment.  
  • Have good vision of 20/30 with corrective lenses. 
  • Ability to maintain coordination of hand and finger movements to grasp and manipulate objects with precision. 
  • Travel as needed to accomplish desired results. Overnight travel may be required occasionally. 
 Subject to environmental conditions that occur indoors and outdoors which includes but is not limited to exposure to changing temperatures, loud noises, vibration from use of equipment and the following: 
  •  Hazards: Variety of physical conditions, such as proximity to moving mechanical parts, electrical current, exposure to high heat or exposure to chemicals. 
  •  Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin – fumes, odors, dust, mist, gases or poor ventilation. 
  • Oils: there is air and/or skin exposure to oils and other cutting fluids. 
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What O'Neal Manufacturing Services employees say

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About O'Neal Manufacturing Services

Sourced by ZipRecruiter

At O'Neal Manufacturing Services (OMS), we build things! As an O'Neal Industries affiliate company, we are a leader in the fabrication of steel and metal products that shape the world in which we live in. Our culture is driven by honesty, integrity and respect. We set high expectations for ourselves in providing a safe and diverse work environment. If you are looking to be part of a dynamic company to build your career, visit onealmfg.com/careers to learn more!

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Vestavia Hills, AL, US

Year founded

1921

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