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Chat Representative Jobs in Colorado (NOW HIRING)

DAVID C COOK

Ministry Services Representative

Colorado Springs, CO · On-site

$16.25 - $22.73/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a full-time Ministry Services Representative. This role is more than support; it's ... Ticketing and Chat - Manage incoming customer support requests using Zendesk * Order Entry ...

Core Colorado

Customer Service Representative

Denver, CO

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Handle customer inquiries via phone, email, or chat in a timely and professional manner. * Resolve customer issues and complaints with empathy and effective solutions. * Provide product/service ...

CableLabs

Customer Care Representative

Louisville, CO · On-site +1

$36K - $43K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage multiple chat conversations simultaneously while maintaining accuracy, professionalism, and empathy for the customer. * Assist customers with the following with accuracy: * Membership ...

CableLabs

Customer Care Representative

Louisville, CO · Remote

$36K - $43K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage multiple chat conversations simultaneously while maintaining accuracy, professionalism, and empathy for the customer. * Assist customers with the following with accuracy: * Membership ...

Enstrom

Seasonal Call Center Representative

Grand Junction, CO · On-site

$15 - $19.50/hr

Whether it's by phone, email, or chat - you'll help spread holiday cheer, one happy customer at a time. ESSENTIAL POSITION FUNCTIONS & RESPONSIBILITIES : The Customer Service Representative has one ...

Sharecare

Lead Customer Service Rep

Denver, CO · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

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Showing results 21-40

All JobsChat Representative JobsChat Representative Jobs in Colorado

Chat Representative information

See Colorado salary details

$12

$22

$35

How much do chat representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat representative in Colorado is $22.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.28 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Colorado?

The most popular types of Chat Representative jobs in Colorado are:

What are popular job titles related to Chat Representative jobs in Colorado?

For Chat Representative jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Colorado look for?

The top searched job categories for Chat Representative jobs in Colorado are:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Colorado as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,386 per year, or $22.3 per hour.

Ministry Services Representative

DAVID C COOK

Colorado Springs, CO

$16.25 - $22.73/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

About Cook Media Global

Cook Media Global is a nonprofit ministry dedicated to equipping the global church with leadership, discipleship, and worship resources to help Christians grow in faith and pass it along to the next generation. Also, part of the Cook Media Global family of brands includes David C Cook. Group Publishing, Integrity, and Fairtrade.

The Role

Are you a customer-focused individual that enjoys helping others? Do you have a heart for ministry and passion for helping others? If so, be sure to apply.  We are seeking a full-time Ministry Services Representative.  This role is more than support; it’s ministry in action.  This role is responsible for ensuring a remarkable customer experience with products and services. In a nutshell, this position is responsible for providing assistance, troubleshooting and training through phone, email and live chat. You’ll also work with our sales team to connect customers with the right products and services, and contribute feedback to improve our ministry tools. The ideal candidate is detail-oriented, customer-centric, self-directed, excellent at troubleshooting and able to excel in a fast-paced environment.  This is a Monday through Friday, 8:  am to 5:00 pm.

Why Join Us?

Because this is more than a job—it’s a calling. You’ll work alongside Christ-centered leaders, stewarding eternal impact while growing personally and professionally.

To Apply:
Submit your application, resume, and a thoughtful cover letter that shares why you're passionate about faith-based editorial work.

We look forward to learning more about you!

Responsibilities

  • Customer Support - Promptly responding to external and internal customer calls, emails and chats. Respond to requests for support for products and services.
  • Process new order requests, create and update automatic orders, provide order status information, track delivery progress of pending orders via carrier information for customers.
  • Document activities in database and communicate requests and/or customer comments to appropriate departments.
  • Ticketing and Chat - Manage incoming customer support requests using Zendesk
  • Order Entry - Provide timely and accurate order and return processing
  • Continuing Education - Keep current on products, marketing offers, and web site. Maintain electronic resources and files to assist in the performance of assigned duties.
  • Review and maintain up to date information regarding current policies and procedures, new products, special offers, current marketing initiatives and changes in existing products.
  • As call volume allows, make sales or telemarketing outbound calls for other business units requiring additional staff, using all corporate sales skills and approved practices to achieve goals.

What We're Looking For

  • 2+ years' experience in supporting customers via phone, email and chat.
  • Strong writing skills, including excellent grammar and spelling.
  • Experience with a variety of software programs and applications on desktop and mobile devices is desired.
  • Proficient at Excel, Word, MS Teams, and Outlook.
  • Excellent verbal communication skills.
  • Ability to self-direct.
  • Able to sit at a computer station, use repetitive motion on a keyboard, and wear a telephone headset for up to five hours a day.
  • Bilingual in Spanish and English desire.

Benefits and Perks

  • Medical Plan: HDHP w/ HSA (All Staff)
  • Dental Plan
  • Vision Plan
  • 401(k) w/ Company Match ($0.50 on the $1 up to 10% of eligible compensation)
  • Basic and Voluntary Life Insurance Options
  • Long-Term Disability
  • Short-Term Disability
  • Voluntary Accident
  • Life Assistance Plan

Other Benefits

  • Holidays
  • Sick Time
  • Adoption Benefit
  • Volunteer Days
  • Benevolence Fund
  • Service Recognition Leave
  • Pet Insurance Discounts
  • Tuition Reimbursement
  • Maternity Leave
  • Paternity Leave
  • New Childbirth Assistance

Apply