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Chat Process Jobs in California (NOW HIRING)

Clerk Chat's mission is to make every business conversational. We are achieving this by building ... You enjoy turning messy, manual sales processes into scalable, reliable workflows. You're ...

Interaction server, URS, UCS, Chat server etc. • Experience with Genesys Multimedia Voice, E-Mail, Chat with end-to-end call flow and deployment • Knowledge of Business Process/Interaction ...

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Chat Process information

See California salary details

$13

$25

$47

How much do chat process jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for chat process in California is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.18 per hour, depending on experience, location, and employer.

What is a chat process?

Chat Process jobs involve handling customer inquiries, support requests, or sales interactions through online chat platforms instead of phone calls or face-to-face communication. Employees in these roles typically assist customers by answering questions, resolving issues, and providing information in real time via chat windows on websites or mobile apps. These jobs require strong written communication skills, multitasking ability, and a customer-focused attitude. Chat Process roles are common in industries such as e-commerce, banking, and technical support.

What are the key skills and qualifications needed to thrive as a chat process executive?

To thrive as a Chat Process Executive, you need excellent written communication skills, fast and accurate typing, and at least a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-centric attitude set top performers apart. These skills ensure efficient, high-quality customer support and satisfaction in a fast-paced digital environment.

What are some common challenges faced in a chat process role and how can they be managed?

In a Chat Process role, a frequent challenge is handling multiple customer queries simultaneously while maintaining accuracy and a positive tone. Time management and multitasking skills are essential, as agents often juggle several conversations at once. Additionally, interpreting written messages without verbal cues can be difficult, so strong written communication and empathy are key. Supportive team structures and regular training sessions can help you continuously improve your skills and manage these challenges effectively.

What is the difference between Chat Process vs Customer Service Representative?

AspectChat ProcessCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote or office-based; online chat platformsCall centers, retail, or office settings; phone and in-person interactions
Employer & Industry UsageTech companies, e-commerce, customer support servicesRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding online chat roles and skillsCustomer interaction and problem-solving skills

Chat Process roles focus on handling customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives engage with customers through calls, in-person, or online, often requiring broader communication skills. Both roles are vital in customer support but differ mainly in communication channels and work environment.

How do you become a chat process?

To become a chat process worker, you typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Some roles may require familiarity with chat software platforms and customer service experience, and training is often provided by the employer.
Infographic showing various Chat Process job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,292 per year, or $25.1 per hour.

Trauma-Informed Licensed Mental Health Therapist - Remote

Sacramento, CA • Remote

$90K - $100K/yr

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Position Overview

Chat and Change Counseling, LLC is seeking a dedicated and compassionate Licensed Mental Health Therapist to join our team in providing high-quality mental health care to individuals navigating the complexities of trauma. This full-time, remote position is pivotal in delivering trauma-informed therapy that fosters healing, resilience, and personal growth in our patients.

About the Organization

At Chat and Change Counseling, LLC, we pride ourselves on creating a safe and supportive environment for individuals who have experienced trauma. Our outpatient community health clinic in Sacramento, California, emphasizes a holistic approach to mental health care. With a deep commitment to treating post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders, we utilize a combination of evidence-based therapeutic modalities to support our clients’ journeys toward recovery.

Work Environment

This position is entirely remote, allowing for flexibility in your work schedule and work-life balance. As part of a cohesive treatment team, you will engage with multidisciplinary professionals, including psychiatrists and other therapists, to create an integrated care model that ensures comprehensive support for our clients.

Key Responsibilities

As a Licensed Mental Health Therapist, your role will include a variety of responsibilities designed to facilitate effective treatment for your clients:

  • Conduct thorough trauma-informed assessments to evaluate clients’ trauma histories and establish appropriate treatment plans tailored to individual needs.
  • Develop and implement personalized treatment strategies that focus on trauma recovery and resilience, integrating therapies such as Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive Behavioral Therapy (TF-CBT).
  • Facilitate both individual and group therapy sessions, creating safe spaces for clients to process their trauma, build coping skills, and foster healing.
  • Collaborate with other healthcare professionals to deliver integrated treatment, ensuring that each patient receives comprehensive care.
  • Provide crisis intervention during trauma-related emergencies, demonstrating a calm and effective response to high-stress situations.
  • Educate clients and their families on trauma responses and coping strategies, empowering them with knowledge and community resources.
  • Maintain meticulous documentation in accordance with legal and ethical guidelines to ensure compliance and uphold patient confidentiality.
  • Participate actively in case consultations, team meetings, and ongoing professional development related to trauma-informed care practices.
  • Stay abreast of the latest research and advancements in trauma therapy, incorporating new insights into your practice.
Patient Population / Client Focus

The ideal candidate will work with a diverse client base, primarily focusing on individuals grappling with the effects of traumatic experiences. Our clinic supports trauma survivors across all age groups who are looking for comprehensive mental health care aimed at improving their quality of life.

Qualifications
  • A Master's or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited educational institution.
  • Current, valid licensure as an LCSW, LPCC, or LMFT in the state of California.
  • Strong understanding of trauma-related disorders and familiarity with trauma-informed treatment modalities.
  • Excellent communication skills, coupled with an empathetic, non-judgmental approach to client interactions.
Preferred Experience
  • A minimum of two years of post-licensure experience in a clinical setting, preferably with a focus on trauma therapy.
  • Demonstrated experience in delivering trauma-focused therapeutic interventions.
  • Proficiency in utilizing electronic health record (EHR) systems as well as general computer applications.
  • A cooperative spirit and ability to work effectively as part of a multidisciplinary team.
Compensation and Benefits

In recognition of your expertise and dedication, we offer a competitive salary range of $90,000 to $100,000 annually. In addition to a rewarding salary, you will benefit from:

  • A comprehensive healthcare benefits package designed to support your well-being.
  • A retirement savings plan with employer-matching contributions to help you secure your future.
  • Generous paid time off (PTO) and holiday pay, providing you with ample opportunity to recharge.
  • Professional liability insurance coverage, ensuring peace of mind as you practice.
  • Financial assistance for continuing education and professional development opportunities.
Career Growth Opportunities

At Chat and Change Counseling, LLC, we are committed to fostering the growth of our team members. You will find a culture that values ongoing education and mentorship, allowing for advancement within our trauma-informed practice. As we continue to expand, new pathways for leadership and specialization in trauma therapy will be available.

Why Join Our Team

If you are passionate about making a positive impact on the lives of trauma survivors, we encourage you to apply for this position. By joining our dedicated team at Chat and Change Counseling, you will have the opportunity to engage in meaningful work that contributes directly to the healing journey of our clients. As a valued member of our organization, your expertise will play a crucial role in shaping the future of trauma-informed care.

Application Information

To express your interest in this exciting opportunity, please submit your resume and a cover letter detailing your experience and passion for trauma therapy. We look forward to welcoming you to our team and working together to make a difference in the lives of those we serve.