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Chat Peer Support Jobs (NOW HIRING)

As a Certified Peer Recovery Support Specialist (Internal title: Behavioral Health Care Specialist ... Expertly manage member communication over chat, email, and phone in a way that embodies the company ...

As a Certified Peer Recovery Support Specialist (Internal title: Behavioral Health Care Specialist ... Expertly manage member communication over chat, email, and phone in a way that embodies the company ...

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Basic computer skills and comfort using email, chat, and online documentation systems * Bilingual English/Spanish strongly preferred Experience in support lines, peer support, social services, healt ...

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Basic computer skills and comfort using email, chat, and online documentation systems * Bilingual English/Spanish strongly preferred Experience in support lines, peer support, social services, healt ...

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Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally ... Bilingual English/Spanish strongly preferred Helpful Backgrounds Support line work, peer support ...

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Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally ... Bilingual English/Spanish strongly preferred Helpful Backgrounds Support line work, peer support ...

$13 - $17.75/hr

Responsibilities Customer Communication and Advocacy Provide support via live chat, email, and ... Capable of managing customer interactions, peer support, and project work simultaneously while ...

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

Provide support via live chat, email, and phone/screenshare to our key strategic customers ... Capable of managing customer interactions, peer support, and project work simultaneously while ...

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Provide support via live chat, email, and phone/screenshare to our key strategic customers ... Capable of managing customer interactions, peer support, and project work simultaneously while ...

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

Provide support via live chat, email, and phone/screenshare to our key strategic customers ... Capable of managing customer interactions, peer support, and project work simultaneously while ...

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

Provide support via live chat, email, and phone/screenshare to our key strategic customers ... Capable of managing customer interactions, peer support, and project work simultaneously while ...

... inquiry or supporting an order--is positive and memorable for our neighbors. What We Offer ... Continuous hands-on training, collaboration, and a Peer Mentor program to help guide your journey.

... inquiry or supporting an order--is positive and memorable for our neighbors. What We Offer ... Continuous hands-on training, collaboration, and a Peer Mentor program to help guide your journey.

Showing results 21-40

Chat Peer Support information

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$10

$19

$28

How much do chat peer support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for chat peer support in the United States is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a chat peer support?

A Chat Peer Support worker is someone who provides emotional support, guidance, and encouragement to others through online chat platforms. Typically, these workers have lived experience with mental health challenges or similar issues, allowing them to empathize with and support others facing similar struggles. They listen non-judgmentally, offer coping strategies, and connect individuals with additional resources if needed. Chat Peer Support workers do not provide professional therapy but instead offer a supportive, understanding presence online.

What are the key skills and qualifications needed to thrive as a chat peer support?

To thrive as a Chat Peer Support specialist, you need a solid understanding of active listening, empathy, and crisis intervention, often supported by peer support training or mental health certifications. Familiarity with online chat platforms, secure messaging systems, and documentation tools is typically required. Exceptional interpersonal skills, patience, and the ability to remain nonjudgmental are crucial soft skills for building trust and rapport. These skills ensure effective emotional support, timely assistance, and a safe, supportive environment for those seeking help.

What are some common challenges faced by chat peer support, and how can they be managed?

Chat Peer Support professionals often encounter emotionally intense conversations and may need to support individuals in crisis while maintaining their own well-being. Managing boundaries, practicing self-care, and utilizing available supervision or debriefing sessions are key strategies to prevent burnout. Additionally, adapting to a fast-paced, text-based environment and effectively conveying empathy through written communication are important skills to develop. Regular training and peer support within the team can also help manage these challenges and foster a positive work environment.

What are popular job titles related to Chat Peer Support jobs?

For Chat Peer Support jobs, the most frequently searched job titles are:

Infographic showing various Chat Peer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,023 per year, or $19.7 per hour.

Military/Veteran Peer Support Specialist III Per Diem

Piscataway, NJ • On-site

Rutgers University
Education Programs Administration • 1 - 10 employees

$15.92/hr

Per diem

Medical, Dental, Life, Retirement, PTO

Re-posted 8 days ago


Rutgers University rating

7.7

Company rating: 7.7 out of 10

Based on 68 frontline employees who took The Breakroom Quiz


Job description

Position Details
Position Information
Recruitment/Posting Title
Military/Veteran Peer Support Specialist III Per Diem
Job Category
Staff & Executive - Healthcare
Department
UBHC - Military Services
Overview
Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC's 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education.
UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers.
In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Military/Veteran Peer Support Specialist III (Per Diem) for the Military Services within Rutgers University Behavioral Health Care.
Under the supervision, provides person centered, culturally competent, and "consumer friendly" services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller or consumer, and responds by offering peer support and appropriate referrals and disposition.
Among the key duties of this position are the following:
  • Provides "customer friendly" services, taking initiative in engaging individuals served in an empathic and concerned manner.
  • Provides direct care services consistent with philosophy of UBHC.
  • Reviews service requests/referrals for all populations, and responds in accordance with prescribed departmental procedures.
  • Documents contacts, interventions, and interactions with callers in a timely manner and in accordance with established policies.
  • Maintains knowledge of Center and Unit policies and procedures.
  • Demonstrates good work habits.

FLSA
Nonexempt
Grade
99H
Salary Details
$21 per hour
Minimum Salary
15.92
Mid Range Salary
50.00
Maximum Salary
150.00
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
  • Medical, prescription drug, and dental coverage
  • Paid vacation, holidays, and various leave programs
  • Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
  • Employee and dependent educational benefits (when applicable)
  • Life insurance coverage
  • Employee discount programs

Position Status
Per Diem
Working Hours
Standard Hours
19.00
Daily Work Shift
Work Arrangement
This position may be eligible for a fully remote work arrangement.
Union Description
Teamster Per Diem
Payroll Designation
PeopleSoft
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
None
Qualifications
Minimum Education and Experience
  • High School diploma or equivalent.
  • At least three (3) years of active duty service or have served thirty (30) days in a combat zone which includes medically discharged or medically retired service members or have served four (4) years in the National Guard.

Certifications/Licenses
Required Knowledge, Skills, and Abilities
  • Demonstrated ability to use a computer to record services and other basic office functions.
  • Demonstrated ability to work independently and as a member of a team.
  • May be required to work nights, weekends and holidays.

Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment
  • Ability to speak clearly and write proficiently.
  • Hearing is essential.
  • The ability to focus on the task at hand despite numerous interruptions.
  • Must be able to sit for extended periods of time and document into an electronic contact record.
  • May be required to lift up to 20lbs.
  • Handles phone requests under time and decision-making pressure.
  • Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.
  • Handles emergency or crisis situations.

Special Conditions
Posting Details
Posting Number
26ST1252
Posting Open Date
Special Instructions to Applicants
Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus
Piscataway (RBHS)
City
Piscataway
State
NJ
Location Details
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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