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Chat Operator Jobs in Cambridge, MA (NOW HIRING)

CHEP

Pallet Repair Operator - 2nd Shift

Wilmington, MA · On-site

$22.17/hr

We are seeking a Pallet Repair Operator to join our Wilmington, MA team. If you have power tools ... Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.

CHEP

Pallet Repair Operator - 2nd Shift

Wilmington, MA

$22.17/hr

We are seeking a Pallet Repair Operator to join our Wilmington, MA team. If you have power tools ... Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.

3M

Production Operator

Rockland, MA · On-site

$22.62/hr

Production Operator, Rockland, MA Collaborate with Innovative 3Mers Around the World Choosing where ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Production Operator

Rockland, MA · On-site

$22.62/hr

Production Operator, Rockland, MA Collaborate with Innovative 3Mers Around the World Choosing where ... Chat with Max For assistance with searching through our current job openings or for more ...

Acara Solutions

Production Test Operator

Lowell, MA

$21 - $27/hr

Are you a Production Test Operator looking to join one of the top companies in the Manufacturing ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Acara Solutions

Fill/Pack Operator

East Walpole, MA · On-site

$19/hr

Job Title: Fill/Pack Operator Location: Walpole, MA Employment: Contract (12 months) Industry ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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All JobsChat Operator JobsChat Operator Jobs in Cambridge, MA

Chat Operator information

See Cambridge, MA salary details

$13

$22

$32

How much do chat operator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for chat operator in Cambridge, MA is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $24.95 per hour, depending on experience, location, and employer.

What is a chat operator?

Chat operators are professionals who engage in real-time online conversations with customers or users on behalf of a company or organization. Their primary responsibilities include answering questions, providing information, resolving issues, and sometimes promoting products or services via chat platforms. Chat operators are essential for delivering efficient customer support and enhancing user experience. This role typically requires strong communication skills, quick typing abilities, and familiarity with customer service tools.

What are the key skills and qualifications needed to thrive as a chat operator?

To thrive as a Chat Operator, you need excellent written communication skills, fast typing ability, and a good command of grammar and spelling, typically supported by at least a high school diploma. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Strong interpersonal skills, patience, and the ability to multitask help Chat Operators deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries, maintaining satisfaction, and representing the company professionally in a digital environment.

How does a chat operator typically collaborate with other team members to ensure consistent customer support?

Chat Operators often work closely with supervisors, technical support staff, and other operators to maintain a unified approach to customer service. They may participate in regular briefings or use shared knowledge bases to keep up-to-date on company policies, product updates, and common troubleshooting steps. Collaboration tools like team chats and ticketing systems help operators escalate complex issues and share insights, ensuring that customers receive accurate and timely support. This teamwork fosters a supportive environment where operators can learn from one another and maintain high service standards.

What is the difference between Chat Operator vs Customer Service Representative?

AspectChat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications may be preferred
Work EnvironmentOnline, remote or call center settingsCall centers, retail, or office settings, often remote or in-person
Industry UsageCustomer support via live chat platformsCustomer support across multiple channels including phone, email, and chat
Primary FocusHandling live chat inquiries and providing instant supportResolving customer issues through various communication channels

While both roles involve assisting customers, Chat Operators specialize in managing live chat interactions, focusing on instant online support. Customer Service Representatives often handle multiple communication channels, including phone and email, providing broader customer support. The roles overlap in credentials and work environment but differ mainly in communication methods and scope of interaction.

What are popular job titles related to Chat Operator jobs in Cambridge, MA?

For Chat Operator jobs in Cambridge, MA, the most frequently searched job titles are:

Chat Operator jobs near you
Infographic showing various Chat Operator job openings in Cambridge, MA as of August 2026, with employment types broken down into 41% Full Time, 56% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $46,240 per year, or $22.2 per hour.

Pallet Repair Operator - 2nd Shift

CHEP

Wilmington, MA • On-site

$22.17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 1 hour ago

CHEP rating

7.2

Company rating: 7.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll be at the frontline of CHEP in a busy, demanding job. Our supply chain team isn't part of our business. It's the heart of our business. And you can be the power behind it. We connect 300,000 supply chains for some of the world's biggest and best-loved brands.
You'll learn new ways of working, with automation and new technology that'll help you get the job done - and work smarter. Your safety is our number one priority. The team will welcome and respect you for who you are and will support you throughout your journey of growth and accomplishment. In return, we want you to be hands-on, roll up your sleeves and get stuck in.
Job Description
We are seeking a Pallet Repair Operator to join our Wilmington, MA team. If you have power tools experience, a strong work ethic and the ability to sweat through 8-hours of fast-paced shift, a Repair Operator position with CHEP could be a great fit!
Benefits:
  • $22.17 per hour, Weekly Pay with Direct Deposit
  • 2nd Shift: 3:30 PM - 12:00 AM - Monday through Friday with OT
  • Full benefits available day 1 (Medical, Dental, Vision)
  • Low-cost benefit plans (Medical starting under $8/week, Dental under $2/week)
  • FREE company-paid vision, short-term disability and life insurance!!
  • FREE company-provided PPE and safety equipment
  • 401k with company match (up to 5%)
  • Accrued Paid Time Off available for use after 90-days of employment
  • Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!

ROLE AND RESPONSIBILITIES
Uses a pneumatic nail gun to repair or assemble pallets. In a repair department places pallet on repair table, removes defective boards, replaces new boards, and nails replaced boards into place. In an assembly department takes stock boards and nails together based on type of pallet desired. Responsible for troubleshooting jams and basic maintenance of the saw.
Work requires operator to stand for long periods of time. Operators must be able to repeatedly lift a pallet weighing 50-75 lbs. Nail guns must be operated with extreme care, adhering to company safety procedures at all times.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Repair Operators must have physical strength, hand-eye coordination, and endurance. Repair Operators must also be able to concentrate on their tasks. The ability to understand and communicate information is also essential.
PREFERRED SKILLS
2+ years previous experience working in an industrial, fast moving setting with industrial machinery.
OTHER DUTIES
Please note other duties can be assigned based on the needs of the business.
Skills to succeed in the role
Accountability, Active Listening, Computer Literacy, Critical Thinking, Decision Making, Interpersonal, Managerial Confidence, Mathematic Literacy, Time Management, Verbal Communications
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

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