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Chat Manager Jobs in Athens, GA (NOW HIRING)

Metabo

Customer Service Manager

Braselton, GA

SUMMARY: The Sr. Customer Care Manager will be responsible for driving workflow processes and ... chat, social media) Proficient in MS Office Applications, especially EXCEL Sounds like what you are ...

KOKI Group

Customer Service Manager

Braselton, GA · On-site

SUMMARY: The Sr. Customer Care Manager will be responsible for driving workflow processes and ... chat, social media) Proficient in MS Office Applications, especially EXCEL Sounds like what you are ...

Varsity Tutors

Cursor Tutor

Athens, GA · Remote

$18 - $40/hr

Guides students through writing code with AI suggestions, using chat to generate and modify code ... managing context for accurate code generation, and transitioning from traditional editors. Adapts ...

ForgeFit

Remote Customer Service Specialist

Athens, GA · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

OneMain Financial

Loan Sales Specialist

Bethlehem, GA · On-site

Manage the life cycle of loans, including collections activities while maintaining compliance with ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...

Docebo

Premium Support Advisor

Athens, GA · On-site

We're an AI-powered learning platform that helps organizations create, deliver, and manage training ... Provide dynamic, multi-channel technical support via phone, video, email, and chat, ensuring ...

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Showing results 1-20

All JobsChat JobsChat Manager JobsChat Manager Jobs in Athens, GA

Chat Manager information

See Athens, GA salary details

$22.2K

$59.2K

$99K

How much do chat manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for chat manager in Athens, GA is $59,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $66,600.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the most commonly searched types of Chat jobs in Athens, GA? The most popular types of Chat jobs in Athens, GA are:
What are popular job titles related to Chat Manager jobs in Athens, GA? For Chat Manager jobs in Athens, GA, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Athens, GA look for? The top searched job categories for Chat Manager jobs in Athens, GA are:
What cities near Athens, GA are hiring for Chat Manager jobs? Cities near Athens, GA with the most Chat Manager job openings:
Chat Manager jobs near you

Customer Service Manager

Metabo

Braselton, GA

Full-time

Posted 26 days ago

Job description

KOKI Group is one of the world's leading manufacturers of power tools and accessories. Our group of brands includes HiKOKI, Metabo, Metabo HPT, Carat and Sankyo.
As an employer, KOKI awakens the skills that are in you. Whether you have a passion for sales, design, technology or marketing - at KOKI we offer you a variety of different areas and professions. Become part of our global team. Become a machine maker, set your impulses and start your career with us.

Job description:

SUMMARY:

The Sr. Customer Care Manager will be responsible for driving workflow processes and collaborating with internal resources and executive members to drive continuous improvement efforts across Customer Service and Service Departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develop and implement standards effective in sustaining the relationship between the organization and its clients.
Direct and monitor Customer Service and Service department operations to ensure they are in compliance with all external and internal policies and procedure.
Partner and collaborate with Sales Leadership to develop and support overall business market strategy (specifically with respect to top-line sales growth).
Assist Accounting and Credit departments with review of account deductions before issuing offsetting credits.
Monitor Tool inventory to ensure product is equitably distributed to ship all sales orders in a timely manner with a 98% fill rate objective.
Ensure drop shipments for all Tools and Accessories are invoiced for all clients before End of Month.
Manage EDI order for all applicable accounts and clients.
Assist in resolving tough or complex issues that are beyond regular customer service and service personnel.
Interact with customers to identify their needs and respond accordingly.
Establish a complaints channel for receiving customer complaints and providing quick response/resolution of issues.
Ensure adequate training of customer service and service staff to ensure a capable workforce.
Develop and implement customer service and service dept. policies, procedures, and regulations necessary for ensuring a satisfied customer base.
Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
Follow up with customers to ensure they receive optimal value from purchased products/services.
Analyze customer data and statistics to obtain results useful in making key business decisions.
Work around available budget to achieve set objectives and targets.
Participate in educational workshops to stay up-to-date on developments in the industry.
Collaborate with Senior Management when necessary.
Conform to all Koki Holdings policies and procedures.
Perform other duties as assigned.
SKILLS/ EXPERIENCE:

EDI Management experience a plus
Proficiency with contact center technologies including CRM
Ability to analyze and interpret technical and mechanical procedures
Proficiency in reporting including KPI planning and tracking
Ability to lead, provide objective insight/training on department processes
Ability to multi-task and work under pressure
Capability to engage in constructive conflict resolution
In-depth knowledge of all tools, skills, and philosophies used by an inbound customer service center (phone, email, chat, social media)
Proficient in MS Office Applications, especially EXCEL

Sounds like what you are looking for?
Then we look forward to receiving your online application, via our online career portal. We look forward to meeting you soon.

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