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Chat Line Jobs in Virginia (NOW HIRING)

Content Guru

Support Engineer

Reston, VA · On-site

Log, manage, and update support tickets in line with SLAs * Liaise with internal teams and external ... voice, video, chat, email, and more. We are an equal opportunities employer and consider all ...

TNAA

Oncology (Onc) Registered Nurse RN

Onancock, VA · On-site

$2K/wk

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... line management. With a focus on patient safety, comfort, and education, you will play a key role ...

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All JobsChat Line JobsChat Line Jobs in Virginia

Chat Line information

See Virginia salary details

$10

$18

$25

How much do chat line jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for chat line in Virginia is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.24 per hour, depending on experience, location, and employer.

What is a Chat Line job?

A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.

What does a typical workday look like for a Chat Line operator?

A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.

What are the key skills and qualifications needed to thrive in the Chat Line position, and why are they important?

To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.

What are popular job titles related to Chat Line jobs in Virginia? For Chat Line jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chat Line jobs in Virginia look for? The top searched job categories for Chat Line jobs in Virginia are:
What cities in Virginia are hiring for Chat Line jobs? Cities in Virginia with the most Chat Line job openings:
Chat Line jobs near you
Infographic showing various Chat Line job openings in Virginia as of June 2026, with employment types broken down into 6% As Needed, 70% Full Time, 9% Part Time, 1% Temporary, 13% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,483 per year, or $18.5 per hour.

Support Engineer

Content Guru

Reston, VA • On-site

Full-time

Posted 6 days ago

Job description

Salary:

Support Engineer


Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

Were looking for a technically capable and customer-focused Support Engineer to join our growing support team. If you enjoy solving complex problems, working directly with customers, and delivering reliable, high-quality service, wed love to hear from you.


What we are looking for

Were seeking a proactive and motivated Support Engineer with strong technical and communication skills. Youll take ownership of customer incidents and service requests from initial report through to resolution, ensuring high service standards and excellent customer satisfaction.

Youll work as part of an international support team, providing technical assistance via phone, email, and web portals, and contributing to the ongoing improvement of our platform and services. The role operates on a shift rota basis to support our customers needs.


Location


This role is based in our Reston, Virginia head office. Some occasional travel to customer sites may be required.


Key responsibilities of the role


Technical Support & Incident Management

  • Diagnose, troubleshoot, and resolve technical issues across our platform
  • Follow established troubleshooting, testing, and quality assurance processes
  • Take full ownership of incidents from report to resolution
  • Log, manage, and update support tickets in line with SLAs
  • Liaise with internal teams and external suppliers to resolve faults
  • Escalate complex issues where appropriate, while retaining ownership
  • Identify trends and recurring technical issues and report them to management

Customer Service & Communication

  • Act as the first point of contact for customer enquiries
  • Respond promptly and professionally via phone, email, and portals
  • Provide clear, concise, and jargon-free communication
  • Keep customers informed of progress and expected resolution times
  • Build strong, trusted relationships with customers
  • Maintain a calm and professional approach at all times

Continuous Improvement & Documentation

  • Maintain accurate, clear, and accessible system records
  • Ensure documentation is up to date and easy to understand
  • Proactively suggest and support process improvements
  • Continuously develop knowledge of our platform and customer solutions
  • Support software upgrades and release packages
  • Contribute to internal tooling and automation where appropriate

Customer Consultancy & Service Reviews

  • Support customer service reviews when required
  • Provide technical consultancy for key services
  • Act as an escalation point for customers, partners, and suppliers when needed


About you

  • Bachelors degree in a STEM or Computer Science-related subject, or equivalent experience
  • Strong technical problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to remain professional under pressure
  • Strong attention to detail
  • Ability to manage multiple tasks without compromising service levels
  • Proactive and self-motivated approach
  • Commitment to delivering high standards of customer satisfaction
  • Willingness and flexibility to work on a shift rota, including occasional out-of-hours support

Desirable:

  • Experience in a customer-facing technical role
  • Second- or third-line support experience
  • Network troubleshooting experience
  • Knowledge of Linux, Microsoft, or networking technologies
  • Experience with software development languages
  • Additional language skills (e.g. French, German, Spanish, Japanese)


About the Company

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the worlds biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.