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Chat From Home Jobs in Bothell, WA (NOW HIRING)

Brex

Manager, CX AI Strategy

Seattle, WA · On-site

... across chat, voice, and email. You'll also own the internal side of the equation: building and ... ng from home. We currently require a minimum of three coordinated days in the office per week ...

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Chat From Home information

What are chat from home jobs?

In a chat from home job, your responsibilities are to provide customer service or support for a company, client, or several businesses. As a work from home customer service agent, you communicate with customers via online chat software and your duties vary depending on your employer or client. You may help existing or prospective customers solve questions, issues, or concerns about a product or service. In this remote role, you may work on a staff position for a company, provide services on behalf of an agent, or freelance for multiple companies or clients.

What are chat from home jobs?

Chat From Home jobs are remote positions where individuals provide customer service, technical support, or sales assistance via online chat platforms from their own homes. These roles typically involve responding to customer inquiries in real time, troubleshooting issues, and offering information about products or services. Chat agents usually need strong writing skills, fast typing abilities, and a reliable internet connection. Many companies offer flexible hours, making these jobs ideal for people seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a chat from home agent, and why are they important?

To thrive as a Work-from-Home Chat Support Agent, you generally need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, CRM systems, and chat support software is typically expected. Outstanding problem-solving abilities, patience, and professionalism help agents deliver positive customer experiences. These skills ensure efficient, empathetic support and high customer satisfaction in a remote work environment.

What are some common challenges faced by remote chat support agents, and how can they be managed effectively?

Remote chat support agents often face challenges such as maintaining clear communication without visual cues, staying motivated while working independently, and managing multiple chat conversations simultaneously. To overcome these, it's important to develop strong written communication skills, set a structured daily routine, and use organizational tools provided by your employer. Regular check-ins with your team and ongoing training can also help you stay connected, improve your performance, and feel supported in your role.

What is the difference between Chat From Home vs Customer Service Representative?

AspectChat From HomeCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, home-based setting with internet accessTypically office-based or remote, depending on the company
Industry UsageCommon in tech, e-commerce, and service industriesWidely used across various industries including retail, telecom, and finance
Search & Comparison IntentLooking for remote chat jobs, flexible customer support rolesSeeking customer service roles, often in call centers or remote positions

Chat From Home roles focus on online communication via chat platforms, often requiring minimal certifications and offering flexible remote work. Customer Service Representatives may handle calls or chats, with similar credentials but sometimes more extensive training. Both roles serve customer support needs but differ mainly in communication channels and work settings.

More about Chat From Home jobs

What are the most commonly searched types of Chat jobs in Bothell, WA?

The most popular types of Chat jobs in Bothell, WA are:

What are popular job titles related to Chat From Home jobs in Bothell, WA?

For Chat From Home jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Chat From Home jobs in Bothell, WA look for?

The top searched job categories for Chat From Home jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Chat From Home jobs?

Cities near Bothell, WA with the most Chat From Home job openings:

Chat From Home jobs near you
Infographic showing various Chat From Home job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution.

Manager, CX AI Strategy

Brex

Seattle, WA • On-site

Full-time

Re-posted 21 days ago

Job description

Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Customer Experience at Brex
The Customer Experience team is the connective tissue between Brex's product and the companies that depend on it every day. We don't just resolve issues - we surface insights, close feedback loops, and help shape the product roadmap. As Brex becomes an AI-native company, our CX organization leads that shift: building the systems, metrics, and workflows that let AI handle routine complexity while humans focus on judgment and relationships. We measure success not by tickets closed, but by customers who don't need to contact us in the first place.
What you'll do
Brex is looking for an experienced AI operator & leader to own the strategy and execution of AI-powered customer experience. You'll lead the team responsible for Brex's AI customer service platform - optimizing instruction sets, driving quality, and expanding AI across chat, voice, and email. You'll also own the internal side of the equation: building and deploying AI-powered tools that give Brex's CX team a measurable productivity edge - from agent-assist and real-time guidance to QA automation and workflow tooling. You'll own the metrics that matter on both sides, define what "great" looks like for AI performance, and partner with Product and Engineering to shape the roadmap. This is not a research or strategy-deck role. You'll build, ship, and iterate on systems that make Brex's CX the best support on the planet - and lead the team that makes it happen.
Where you'll work
This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Responsibilities
Customer-facing
  • Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals.
  • Collaborate with CX leaders to drive performance metrics: resolution rate, CSAT, quality, resolution time, escalation rates, etc. Monitor the results and drive improvement when targets aren't met.
  • Own the CX AI roadmap from opportunity discovery through implementation - prioritize where AI can improve efficiency and customer experience, and sequence investments that compound over time.
  • Collaborate with Systems and Engineering to drive CX AI performance - instruction set optimization, channel expansion (chat, voice, email), containment quality, and escalation handling, etc.

Internal AI tools & team productivity
  • Define the standard for what an AI-augmented CX team looks like at Brex: how AI agents and human operators divide and conquer, where handoffs happen, and how to maintain customer experience quality as automation scales.
  • Own the development and deployment of internal AI tools that make Brex's CX team faster, more accurate, and more consistent - including agent-assist tooling, real-time guidance systems, QA automation, and workflow-level automations.
  • Partner with Engineering, Data, and Product Ops to build and maintain the AI infrastructure underneath these tools - knowledge reliability, shared workflows, and feedback loops that improve both customer-facing and internal AI systems over time.
  • Measure internal AI adoption and impact: track agent productivity, time-to-resolution improvements, QA automation rates, and coaching effectiveness. Close the loop between data and iteration.

Cross-functional & leadership
  • Partner cross-functionally with CX Leadership, Strategy & Enablement, Product, Engineering, and Data to scope, build, and launch AI improvements. Represent CX in EPD conversations with a point of view grounded in customer outcomes and operational metrics.
  • Drive internal AI adoption - ensure the CX team is equipped with the training, workflows, and confidence to work alongside AI effectively.
  • Communicate AI performance and strategy to CX leadership and executive stakeholders; translate data into clear narratives that drive decisions.

Requirements
  • 4+ years in CX strategy, AI operations, product operations, or a related function at the intersection of technology and customer experience - ideally in a fast-paced tech or fintech environment
  • 1+ years managing or developing a team of 4+ ICs, with a track record of setting direction, developing people, and delivering results
  • Proven experience owning and improving AI or automation initiatives in a support environment - from opportunity analysis through rollout and iteration, with measurable outcomes
  • Product-minded builder: equally comfortable writing a requirements doc, configuring a platform, and partnering with Engineering to ship something net-new. You don't wait for a product team to build what your customers need
  • Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and AI performance metrics to turn raw signal into smart decisions
  • Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner confidently with Engineering and Product to make automation work at scale
  • Clear, direct communicator - you write with precision, translate between technical and non-technical audiences, and know how to make a data story land with leadership
  • Proven cross-functional collaboration skills - you've worked across CX, Product, Engineering, and Data to drive customer-centric improvements

Bonus Points
  • Hands-on experience with Sierra or comparable AI voice/chat/email platforms in a customer-facing environment
  • Background in fintech, financial services, or enterprise SaaS
  • Experience building or owning QA and eval frameworks for AI systems
  • Experience building internal productivity tooling or agent-assist systems - whether through third-party configuration, prompt engineering, or partnering with Engineering to ship net-new tools
  • Familiarity with product knowledge infrastructure - how content is structured, maintained, and surfaced to AI systems at scale
  • Experience translating AI operational learnings into product feedback that influenced roadmap decisions

Compensation
The expected salary range for this role is $141,928 - $177,410. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Brex LLC is a wholly owned subsidiary of Capital One, N.A.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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