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Chat Based Jobs in Bolingbrook, IL (NOW HIRING)

Semper Solr

Customer Service Associate

Chicago, IL · On-site

$20 - $22/hr

... opportunities are based on your performance and experience. We're searching for someone ... and chat, ensuring a seamless experience. • Collaborate with team members to resolve complex ...

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All JobsChat Based JobsChat Based Jobs in Bolingbrook, IL

Chat Based information

See Bolingbrook, IL salary details

$23.2K

$58.8K

$85.5K

How much do chat based jobs pay per year?

As of Aug 22, 2026, the average yearly pay for chat based in Bolingbrook, IL is $58,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $85,000.00 per year, depending on experience, location, and employer.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.

What job categories do people searching Chat Based jobs in Bolingbrook, IL look for?

The top searched job categories for Chat Based jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Chat Based jobs?

Cities near Bolingbrook, IL with the most Chat Based job openings:

Chat Based jobs near you

Full-Time Seasonal Customer Relations Specialist

1-800-Flowers Family of Brands

Bolingbrook, IL • On-site

$17/hr

Full-time

Posted 17 days ago

Job description

Join Our Seasonal Team!
We're currently building our talent pipeline for Full-Time Seasonal Customer Relations Specialists! If you enjoy helping customers, thrive in a fast-paced environment, and are looking for a rewarding seasonal opportunity, we'd love to hear from you.
As a Seasonal Customer Relations Specialist, you'll be the front line of the customer experience, providing exceptional support through phone, email, and live chat while helping customers with orders, product questions, billing inquiries, and issue resolution. You'll play a vital role in delivering outstanding service during our busiest season.
This is a full-time, seasonal, on-site opportunity with a starting pay of $17.00 per hour.
If you're interested in joining our team and making a difference for our customers, we encourage you to apply today!
Position Overview
The Seasonal Customer Relations Specialist serves as the front line of the customer experience, delivering timely, accurate, and empathetic support across phone, email, and live chat channels. This role is responsible for resolving customer inquiries, processing orders, and addressing service-related concerns while maintaining a high standard of professionalism and brand representation.
This position plays a critical role in protecting the customer experience during peak seasons by balancing speed, quality, and accuracy in a high-volume contact center environment.
Key Responsibilities
Customer Support & Issue Resolution
  • Serve as the primary point of contact for customer inquiries across phone, email, and live chat channels.
  • Resolve customer concerns related to orders, billing, product issues, and service experience.
  • De-escalate customer concerns and escalate complex or sensitive issues appropriately.
  • Troubleshoot basic technical issues, including online order placement and password resets.

Order Management & Transactions
  • Process customer orders in compliance with PCI regulations.
  • Modify, cancel, or reship orders as needed.
  • Issue refunds, credits, and billing adjustments in accordance with company policies.
  • Process returns and initiate shipping claims for lost or damaged items.

Customer Experience & Brand Representation
  • Deliver a positive, engaging, and solution-oriented customer experience.
  • Serve as a product and brand ambassador by providing accurate product and promotional information.
  • Review and moderate customer feedback and product reviews, escalating trends when necessary.
  • Support customer follow-up and communication related to claim resolutions.

Documentation & Operational Support
  • Accurately document customer interactions, including inquiries, complaints, and resolutions.
  • Maintain customer account information and ensure data integrity.
  • Support Address Verification System (AVS) and fraud-prevention processes as required.
  • Stay current on product updates, promotions, and operational procedures.

Cross-Functional Collaboration
  • Partner with Operations, Merchandising, Customer Relations, and other internal teams to resolve customer issues.
  • Escalate recurring customer concerns or operational trends impacting the customer experience.
  • Work effectively both independently and as part of a collaborative team.

Education and Experience
  • High school diploma or equivalent required.
  • Associate degree preferred.
  • Minimum of two years of customer service experience required.
  • Call center or contact center experience strongly preferred.

Knowledge, Skills, and Abilities
  • Strong verbal and written communication skills.
  • Professional phone presence and a customer-first mindset.
  • Ability to manage multiple tasks in a fast-paced, high-volume environment.
  • Strong attention to detail and commitment to accuracy.
  • Effective problem-solving, de-escalation, and conflict-resolution skills.
  • Proficiency with Microsoft Outlook and general computer systems.
  • Ability to quickly learn new systems, processes, products, and procedures.
  • Strong organizational and time-management skills.
  • Ability to maintain professionalism when handling sensitive or challenging customer concerns.
  • Ability to work effectively both independently and within a team environment.

Preferred Qualifications
  • Bilingual in English and Spanish.
  • Previous e-commerce or online shopping experience.
  • Experience supporting customers through multiple channels, including phone, email, and live chat.
  • Experience processing orders, refunds, credits, returns, or shipping claims.

Work Environment and Schedule
  • This is an on-site position and is not remote.
  • Full-time seasonal schedule.
  • Flexibility is required to support peak business periods.
  • Candidates must be available to work overtime, evenings, and weekends as business needs require.
  • Consistent and reliable attendance is required.

Compensation
The starting pay for this position is $17.00 per hour. Actual compensation may vary based on experience, skills, and other factors permitted by law.

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