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Chat Based Jobs in Massachusetts (NOW HIRING)

MS International

Sales Associate II

Norwood, MA

$15.75 - $21.50/hr

Click the Chat to Apply button or chat in the bottom right corner to get tailored job recommendations based on your interests and apply with me today. CHAT TO APPLY

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

... chat scripts and templates * Provide customers with initial product information & direct them to the appropriate dealership resources * Present initial financing options based on customer needs ...

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All JobsChat Based JobsChat Based Jobs in Massachusetts

Chat Based information

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.
What are popular job titles related to Chat Based jobs in Massachusetts? For Chat Based jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Chat Based jobs in Massachusetts look for? The top searched job categories for Chat Based jobs in Massachusetts are:
Chat Based jobs near you
Infographic showing various Chat Based job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Front Office Quantitative Developer

Diamond Generating Corporation

Boston, MA • On-site

Full-time

Re-posted 25 days ago

Job description

Front Office Quantitative Developer
Boston Energy Trading & Marketing (BETM) has accelerated its shift to digital growth and cloud enablement. Our talented, energetic team is creating next-gen platforms to provide industry leading solutions supporting the green energy transition. We're seeking candidates with the passion to enhance value through technology, and with the experience to effectively manage & mature the solutions we create. If you have those traits, and you are ready to join our Boston-based team in a hybrid work model, we would love to hear from you!
As part of this team, you will engage closely with business & IT colleagues to improve, streamline and automate business processes. You will design, build and manage applications/workflows in a cloud environment. You will develop data processing and trading tools and collaborate directly with traders, quants and analysts, build chat-based assistants for traders using Prompt Flow. You are organized, driven to solve problems and have a passion for life-long learning. Your strong engineering skills, along with your customer-focused mindset, makes you a valuable addition to our team.
Essential Duties & Responsibilities:
• Build applications/automation tools using python and deploy to cloud.
• Collaborate with different teams/business lines to gather requirements, design, and develop python applications.
• Write clean, efficient, and maintainable code that follows best practices. Exercise the full software development lifecycle in developing proper Python packages.
• Solve problems identified by operations team and provide solutions in an agile environment.
• Optimize application performance and scalability for meeting business needs.
• Identify opportunities for reusable code and create microservices and reusable components to increase team's ability to deliver quality solutions quickly.
Qualifications
• Bachelor's or higher degree in Computer Science, Engineering or related field of study.
• 3+ years of professional programming experience (is preferred).
• Strong experience in Python development, testing frameworks, workflow automation and cloud-based technologies.
• Solid understanding of OOP and algorithms, data structures, and design patterns.
• Experience with Snowflake data solutions and Prompt Flow highly desired.
• Familiarity with Azure services including Logic Apps, Azure Functions, Azure Storage, SQL Database, SQL Managed Instance, DevOps
• Familiarity with DevOps tools and CI/CD pipelines, dependency management, database systems, and cloud solutions.
• Passionate about technology and excel in cloud platforms, implementation, and troubleshooting.
• Excellent communication and collaboration skills, and willing to learn new skills.
• Supportive of a culture of continuous process and organizational improvement
Range: $160,000 - $190,000

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