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Chat Associate Jobs in Surrey, BC (NOW HIRING)

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Chat Associate information

What is a chat associate?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in Surrey, BC?

The most popular types of Chat jobs in Surrey, BC are:

Chat Associate jobs near you

VFX Production Coordinator - Expression of Interest

The Embassy Visual Effects Inc

Vancouver, BC

CA$23.29 - CA$30/hr

Full-time

Re-posted 29 days ago

Key responsibilities

  • Manage meetings and review schedules for the production team and supervisors, and publish notes on the production tracking system.

  • Coordinate with external vendors, assist with creating bid sheets, and manage the transfer, receipt, and ingestion of materials.

  • Assist with tracking task progress and schedules for artists and sequences under the guidance of the production management team.

Job description

Are you a Production Coordinator who is passionate about working on upcoming film, television, and advertising projects? The Embassy is hiring a Production Coordinator to join their team!


About The Embassy

The Embassy is a Canadian, Oscar-nominated production house, specializing in live-action production, post-production, and animation for feature films, television, and commercials. We are an independent creative studio with expertise in visual effects and production. Located in the heart of Vancouver's Digital District, we work with global production companies, agencies and brands in film, television and advertising.


Award-Winning

We have crafted award-winning visual effects for the world's most recognized brands and film franchises. Our work has received accolades including Oscar nominations and numerous VES, Cannes, D&AD, Clio & ADCC awards.


About You

The Embassy is seeking a highly motivated Production Coordinator to work on feature film, TV series, and commercial projects. In this role, the PC will provide administrative support to the production management team and the supervisors.


Your Role

  • Manage meetings and reviews schedules for the Production team and Supervisors; take accurate notes in reviews and meetings, and publish them on the production tracking system (Flow) as needed
  • Coordinating with external vendors , assisting with creating bid sheets, transferring materials , receiving and ingesting materials
  • Under the guidance of the Production Manager or the Associate VFX Producer,VFX Producer assists with schedules and track task progress for assigned artists and sequences in the production tracking system (Flow)
  • Liaise with the Production team across sites to coordinate cross-discipline tasks, deliveries, questions, statuses, and approvals
  • Ingest deliveries from clients and manage deliveries to clients and vendors as needed


Your Qualifications

  • 3+ years of work experience as a Production Coordinator or other similar production management roles in Visual Effects or feature animation
  • Comprehensive knowledge of Excel and Google Suite skills
  • Flow (formerly ShotGrid) or other production management software experience - preferred
  • A degree in film, art, communications or a related field and/or a combination of education and experience that would be equivalent to that level of professionalism, problem-solving, and analytical skills - preferred


We Offer

  • Strong emphasis on work-life balance with standard working hours of 9am-5pm
  • Paid lunch break
  • Paid Sick days from day one
  • Group benefits for eligible employees
  • Employee Assistance Program for eligible employees
  • Paid Float Days for eligible employees
  • Summer and Christmas parties
  • Centrally located office space
  • Fully stocked kitchen with complimentary snacks and drinks
  • Friday Happy Hour - join the team every Friday at 4pm for a casual wind-down chat over drinks


The Embassy Visual Effects Inc. is an equal-opportunity employer.


Please note: At this time, we are only accepting applications from those who are legally eligible to work in Canada and are currently BC residents or willing to establish BC residency for the duration of the contract.

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