1

Chat Associate Jobs in Surrey, BC (NOW HIRING)

Associate Creative Director (Art) As Associate Creative Director, you will report to a Creative ... Share ideas, chat it up, and help each other out. Oh, and don't forget to sprinkle some wisdom on ...

Consumer Research Associate (Remote)

Delta, BC ยท Remote

CA$25 - CA$45/hr

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm * Write reviews as requested in the In-Home Usage Test Daily Schedule ...

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm * Write reviews as requested in the In-Home Usage Test Daily Schedule ...

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm * Write reviews as requested in the In-Home Usage Test Daily Schedule ...

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm * Write reviews as requested in the In-Home Usage Test Daily Schedule ...

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm * Write reviews as requested in the In-Home Usage Test Daily Schedule ...

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm * Write reviews as requested in the In-Home Usage Test Daily Schedule ...

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm * Write reviews as requested in the In-Home Usage Test Daily Schedule ...

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm * Write reviews as requested in the In-Home Usage Test Daily Schedule ...

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm * Write reviews as requested in the In-Home Usage Test Daily Schedule ...

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm * Write reviews as requested in the In-Home Usage Test Daily Schedule ...

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm * Write reviews as requested in the In-Home Usage Test Daily Schedule ...

next page

Showing results 1-20

Chat Associate information

What is a chat associate?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in Surrey, BC?

The most popular types of Chat jobs in Surrey, BC are:

Associate Creative Director (Art)

Funday Agency

Vancouver, BC โ€ข On-site, Remote

Full-time

Re-posted 2 days ago


Job description

Oh, hello there, creative leader.

Funday is a full service agency made up of people who are friendly and hardworking in equal measure. Inspired by an unrelenting belief that having fun is integral to creativity, we like to say we're all about fun and brains. You know, that sweet spot between where pretty and performance meet and where insight and imagination produce the entirely unexpected? That's where we thrive.

Associate Creative Director (Art)


As Associate Creative Director, you will report to a Creative Director. You must have experience leading creative teams and setting creative vision. Our clients and team members are scattered around the globe. Your role will be varied and may change from day to day. Our teams are built to be nimble - which means, as a creative leader, you will need to be as comfortable and willing to use the tools as you are providing direction.


You'll always be part of a team that has a passion for great work, including strategists, technologists, and producers who will help you push the work forward.

You are a maker and a storyteller, and you're curious. You use your craft to bring creative solutions to life. You lead projects into fun & inspiring creative territories. You know the FUNdamentals, and are good enough to break the rules.


Location: You'll work remotely from anywhere in BC, AB, or ON.


What you'll do

Creative Leadership
Be the creative visionary for our team of art directors, designers, copywriters, and other creative minds. Your job? Keep them inspired and pumped to churn out top-notch work that knocks our clients' socks off.
Concept Development
Get those wheels turning with the Creative Director, strategists, designers, and copywriters. We're talking brainstorming sessions where we cook up ideas that'll make heads turn, whether it's for ads, branding, digital stuff, or social media content.
Project Execution
Whether it's a TV spot, print ad, or a social campaign, drive creative projects forward with a dedication to quality, consistency, and the "whoa that's cool" factor. Oh, and don't forget to keep that brand vibe going strong. And hey, quality control is key, so give those projects a once-over to keep things on point.
Unleash Your Craft
Put on a pair of headphones and get hands-on designing alongside the team. You're not just a leader in direction - you're an expert in doing and like to get your hands dirty.
Client Interaction
Hang out with our Engagement Manager and be the go-to person for our clients. Show 'em our ideas, take their feedback like a champ, and make sure they're happy campers so they stick around.
Team Collaboration & Mentorship
We're all in this together, right? Foster a vibe of teamwork and support within the creative crew. Share ideas, chat it up, and help each other out. Oh, and don't forget to sprinkle some wisdom on the newbies.


What you'll need to succeed

  • Portfolio demonstrating conceptual skills that result in innovative and inspiring creative solutions - must provide examples of digital work.
  • A minimum of 10 years of experience in creative agency - digital agency an asset.
  • Minimum of 3-5 years in an Associate Creative Director role, with experience managing junior team members.
  • Curiosity and a passion for digital media and the latest trends in tech.
  • Ability to juggle multiple projects/tasks.
  • Ability to balance coaching junior team members and responding to client feedback, as both are essential to good team chemistry and client relations.
  • A strong desire to make work that works - sells products, makes clients swoon, and hopefully wins some metal.
  • Willingness and excitement to get directly involved in the work and provide design solutions alongside the team.
  • Marketing sense and an interest in developing campaigns that can work across channels.


You'll want to read this part

  • Don't forget to include your portfolio - if there isn't a portfolio, we won't consider your application. Sounds harsh, but we get LOTS of applications.
  • If you live in Canada, are able to work here, and you are in one of these provinces: BC, AB or ON - please apply! Otherwise, we're sorry, we're not set up to support staff outside of these regions.
  • Please note: we post the same role in multiple locations to help us cast a wide net. Applying to each location for a posting will not increase your chances. Now that we've saved you some time, go do something fun!
  • This posting is for an existing vacancy for a senior creative - we are looking to fill either the ACD or CD role. This is not a prospective future role (i.e. we're saying this isn't a ghost job).

Come be a Funatic


We believe you won't perform at your best if you're not having fun. And you can't have fun if you're not performing. We believe that this creates the best client and agency relationships and is the best way to make great work.

We believe in respect, inclusivity, kindness, equity, and equality. We want to make a positive impact. We believe that collaboration is the fun part of being at work. We strive to create a culture in which "we" is more important than "me".
Apart from loving terrible fun puns, we're small and we're growing - which means you'll have a chance to make your mark and grow with us. We're also 100% remote, and that might not appeal to everyone - but if you value flexibility, it's perfect.


Join us.