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Chat Associate Jobs in Pennsylvania (NOW HIRING)

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Print Associate/Graphic Design

Canonsburg, PA · On-site

$16 - $17/hr

Print Associate/Graphic Design - for printing business. Small office team. Three day a week. Must ... and Chat GPT · Experience in printing environment a plus · Excellent interpersonal and ...

Jawnt

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Respond quickly and kindly to customer questions via chat, email, and phone * Troubleshoot issues with Jawnt Pass and transit cards, including activations, declined transactions, balance ...

Bosch-HomeComfort

Customer Service Associate

Norristown, PA · On-site

$13.75 - $19/hr

We are seeking a friendly and dedicated Customer Service Associate (CSA) to join our team in ... Respond to customer inquiries via phone, email, and chat in a timely and professional manner ...

American Food & Vending

Warehouse Associate

Taylor, PA · On-site

$15.75 - $18.75/hr

A Warehouse Associate at American Food & Vending will receive, stock, and pick orders as well as ... Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile ...

Spitzer Automotive

BDC Associate

Saint Marys, PA · On-site

$34K - $47K/yr

As the BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to ...

Ulta Beauty

Lead Cashier

North Wales, PA · On-site

$15.50 - $18.75/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Langhorne, PA · On-site

$15 - $18.50/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

King Of Prussia, PA · On-site

$15.75 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

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All JobsChat Associate JobsChat Associate Jobs in Pennsylvania

Chat Associate information

See Pennsylvania salary details

$10

$19

$33

How much do chat associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for chat associate in Pennsylvania is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.72 per hour, depending on experience, location, and employer.

What is a chat associate?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in Pennsylvania?

The most popular types of Chat jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Chat Associate jobs?

Cities in Pennsylvania with the most Chat Associate job openings:

Chat Associate jobs near you
Infographic showing various Chat Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,426 per year, or $19.9 per hour.

Call Center Sales Associate

Guardian Storage Development I

Pittsburgh, PA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Description:

Hybrid Position - 2 Days in office/3 days work from home


For over 30 years, Guardian Storage has been a locally owned leader in the self-storage industry, known for our exceptional customer service and immaculate, high-quality properties. We’re proud of the relationships we build—with our customers and with each other—and we're looking for new team members who share that same passion.

  • We’re seeking individuals who are:
  • Naturally curious and eager to learn
  • Great at connecting with people from all walks of life
  • Tech-savvy and open to new tools and processes
  • Self-motivated with a strong work ethic
  • Aligned with our core values: Caring, Excellence, Commitment, Innovation, and Teamwork

At Guardian Storage, our team is the heart of our success. That’s why we offer a comprehensive benefits package and a supportive work environment that recognizes and rewards your contributions.

What We Offer:

  • Competitive pay
  • Comprehensive medical coverage
  • Company-paid dental and vision insurance
  • Company-paid short-term & long-term disability, life, and AD&D insurance
  • Generous paid time off
  • 401(k) plan with company match
  • Corporate discounts
  • Company-sponsored events and awards
  • Discretionary bonuses
  • Free storage space
  • ...and more!

If you're looking for a workplace where you can grow, contribute meaningfully, and be part of a close-knit team, we’d love to hear from you!


Position Summary:

As a key contributor to Guardian Storage’s inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.


Why Join Guardian Storage?

Make a Real Impact: You’ll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth.

Earn More Than a Paycheck: Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.

Hybrid Flexibility: Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.

Training & Growth: We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.

A Company That Cares: Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens.




Requirements:

Call Center Sales Associate Responsibilities include:

  • Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email
  • Secure contact details, schedule appointments, take reservations, and complete phone-based rentals.
  • Process customer payments
  • Follow Guardian Storage’s consultative selling process to maximize rental conversions and customer satisfaction
  • Provide industry-leading customer service on all interactions
  • Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality.
  • Perform other call center-related duties as assigned or required by the Call Center Manager


Call Center Sales Associate Qualifications include:

  • 2 + years sales or customer service experience preferred; self-storage or real estate industry experience is a plus
  • Must have excellent listening, verbal and written communication skills via phone and email
  • Self-storage experience a plus but not required
  • Comfort with using CRM systems and multitasking across digital tools.
  • A customer-first mindset with the ability to build rapport and overcome objections.
  • Must be able to work independently in a fast paced environment with shifting priorities and, in a small team call center environment
  • Must be able to work afternoon or evening shifts, including weekends
  • Must have reliable transportation and willing to work in office 2 days per week

Guardian Storage is an Equal Opportunity Employer