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Chat Associate Jobs in Pittsburgh, PA (NOW HIRING)

Forever

Client Care Associate

Pittsburgh, PA · On-site

$17/hr

Client Care Associate Location: Open to Remote or Hybrid Department: Client Care Reports To ... Deliver exceptional client support across phone, email, and chat channels * Troubleshoot software ...

FOREVER INC

Client Care Associate

Pittsburgh, PA · On-site +1

$17/hr

Client Care Associate Location: Open to Remote or Hybrid Department: Client Care Reports To ... Deliver exceptional client support across phone, email, and chat channels * Troubleshoot software ...

Levin Furniture

Office Associate

Pleasant Hills, PA

$16/hr

Levin Furniture & Mattress is Hiring a Part-Time Office Associate in Pleasant Hills, PA! Walk-In ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...

Levin Furniture

Office Associate

Mcmurray, PA

$16/hr

Levin Furniture & Mattress is Hiring a Part-Time Office Associate in McMurray, PA! Walk-In & fill ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...

Levin Furniture

Office Associate

Pleasant Hills, PA · On-site

$15.25/hr

Levin Furniture & Mattress is Hiring an Office Associate in Pleasant Hills, PA! Walk-In & fill out ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...

Levin Furniture

Office Associate

Pleasant Hills, PA · On-site

$16/hr

Levin Furniture & Mattress is Hiring a Part-Time Office Associate in Pleasant Hills, PA! Walk-In ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...

Levin Furniture

Office Associate

Lawrence, PA · On-site

$16/hr

Levin Furniture & Mattress is Hiring an Office Associate in McMurray, PA! Walk-In & fill out an ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...

Levin Furniture

Office Associate

Pittsburgh, PA · On-site

$16/hr

Levin Furniture & Mattress is Hiring an Office Associate in McMurray, PA! Walk-In & fill out an ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...

Personnel Staffers

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Print Associate/Graphic Design

Canonsburg, PA · On-site

$16 - $17/hr

Print Associate/Graphic Design - for printing business. Small office team. Three day a week. Must ... and Chat GPT · Experience in printing environment a plus · Excellent interpersonal and ...

Ulta Beauty, Inc.

Lead Cashier

Pittsburgh, PA · On-site

$15.50 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Pittsburgh, PA

$15.50 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Pittsburgh, PA · On-site

$15.50 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Butler, PA · On-site

$14.50 - $17.75/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Pittsburgh, PA · On-site

$15.50 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Homestead, PA · On-site

$14.50 - $17.75/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

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All JobsChat Associate JobsChat Associate Jobs in Pittsburgh, PA

Chat Associate information

See Pittsburgh, PA salary details

$10

$19

$32

How much do chat associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for chat associate in Pittsburgh, PA is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $20.05 per hour, depending on experience, location, and employer.

What is a chat associate?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in Pittsburgh, PA?

The most popular types of Chat jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Chat Associate jobs?

Cities near Pittsburgh, PA with the most Chat Associate job openings:

Chat Associate jobs near you
Infographic showing various Chat Associate job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,121 per year, or $19.3 per hour.

Client Care Associate

Forever

Pittsburgh, PA • On-site

$17/hr

Other

Re-posted 4 hours ago

Job description

Client Care Associate

Optional Work from Home • Pittsburgh, PA 15222

Overview

Category Customer Service

Description

Job Title: Client Care Associate

Location: Open to Remote or Hybrid

Department: Client Care

Reports To: Manager of Client Care

Company: Forever, Inc.

At FOREVER, we help families and individuals save, organize, and share their precious memories – for generations. As the world's first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories. We're on a mission to build a company that serves people and families for generations.

Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.

About the Role

FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you'll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You'll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan® and Historian™), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.

Key Responsibilities

  • Deliver exceptional client support across phone, email, and chat channels
  • Troubleshoot software and service issues across web, mobile, and desktop applications
  • Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
  • Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
  • Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
  • Contribute to usability testing and continuous improvement initiatives
  • Responsible for all other duties as assigned
Qualifications
  • Secondary Education preferred, but not required.
  • 3+ years of experience working in an inbound and/or outbound call center environment.
  • Proficiency with customer support ticketing systems and live chat platforms.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.
  • Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.
  • Care deeply about helping people preserve and share their precious memories and stories.
  • Are results-oriented, data-savvy, and proactive in solving challenges.
  • Enjoy working with people and are a positive member of a mission-oriented, dedicated team.
  • Want to grow your management and leadership skills in a high-impact role with a growing company.
  • Appreciate a balance of strategic thinking and tactical execution.
  • Mission-driven culture with meaningful impact on families around the world.
  • Direct collaboration with senior leaders.
  • A high-ownership, critical role in a growth-stage tech company.
  • Competitive salary, benefits, and opportunities for advancement.
  • A collaborative, values-driven team with a very highly connected remote workforce.

Job Details:

  • Schedule: Monday – Friday 12 am – 9 pm EST plus 1-2 weekends/month (10 am – 6 pm shift EST) When working on weekends, you will be given 2 weekdays off that week.
  • Compensation: $17.00/hour + based on experience

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