Louisville, KY · Remote
$14 - $19.25/hr
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify needs, identify root cause of issues and resolve outstanding inquiries. They identify and ...
Louisville, KY · Remote
$14 - $19.25/hr
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify needs, identify root cause of issues and resolve outstanding inquiries. They identify and ...
Lexington, KY · On-site
$41K - $59K/yr
Our DCE Associates represent Tempur Sealy brands across digital and traditional mediums including on company-owned websites (via chat, SMS/messaging, and other digital engagement tools), social media ...
Lexington, KY · On-site
$41K - $59K/yr
Our DCE Associates represent Tempur Sealy brands across digital and traditional mediums including on company-owned websites (via chat, SMS/messaging, and other digital engagement tools), social media ...
Wickliffe, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Wickliffe, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
La Center, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
La Center, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
La Center, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
La Center, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Barlow, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Barlow, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Wickliffe, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Wickliffe, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Barlow, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Barlow, KY · Hybrid
$65K/yr
Role Overview: As an Entry Level Sales Associate, you play a pivotal role in helping families ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Barlow, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Barlow, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Barlow, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Barlow, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
La Center, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
La Center, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
La Center, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
La Center, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Wickliffe, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Wickliffe, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Wickliffe, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Wickliffe, KY · Hybrid
$65K/yr
As a Insurance Sales Associate, you play a pivotal role in helping families protect their assets ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Richmond, KY · On-site
$11.25 - $15.25/hr
We are looking for part-time sales associates to join our team, and we offer flexible schedules ... Employee discount * flexible schedule Drop us your application and we'll reach out to chat about ...
Richmond, KY · On-site
$11.25 - $15.25/hr
We are looking for part-time sales associates to join our team, and we offer flexible schedules ... Employee discount * flexible schedule Drop us your application and we'll reach out to chat about ...
$120K - $150K/yr
... Associate Veterinarian to its growing team. Established in 1999, this four-doctor hospital has ... Next Steps If you are interested, hit "Apply" or for a confidential chat to find out more, simply ...
$120K - $150K/yr
... Associate Veterinarian to its growing team. Established in 1999, this four-doctor hospital has ... Next Steps If you are interested, hit "Apply" or for a confidential chat to find out more, simply ...
Lexington, KY · On-site
$11 - $14/hr
We are looking for part-time sales associates to join our team, and we offer flexible schedules ... Employee discount Drop us your application and we'll reach out to chat about how Kid to Kid might ...
Lexington, KY · On-site
$11 - $14/hr
We are looking for part-time sales associates to join our team, and we offer flexible schedules ... Employee discount Drop us your application and we'll reach out to chat about how Kid to Kid might ...
$14.75 - $18/hr
The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...
$14.75 - $18/hr
The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...
$13.50 - $16.50/hr
The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...
$13.50 - $16.50/hr
The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...
$14.75 - $18/hr
The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...
$14.75 - $18/hr
The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...
$9.40 - $11.16
7% of jobs
$12.90 is the 25th percentile. Wages below this are outliers.
$11.16 - $12.93
18% of jobs
$12.93 - $14.69
18% of jobs
The median wage is $15.13 / hr.
$14.69 - $16.46
27% of jobs
$17.21 is the 75th percentile. Wages above this are outliers.
$16.46 - $18.22
11% of jobs
$18.22 - $19.99
3% of jobs
$19.99 - $21.75
2% of jobs
$21.75 - $23.52
2% of jobs
$23.52 - $25.28
5% of jobs
$25.28 - $27.05
3% of jobs
$27.05 - $28.81
3% of jobs
$9
$17
$28
| Aspect | Chat Associate | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service experience | High school diploma or equivalent; often requires customer service experience |
| Work Environment | Online or remote chat platforms, digital communication tools | Call centers, retail, or office settings, phone and in-person interactions |
| Industry Usage | Common in e-commerce, tech support, and online services | Widespread across retail, telecom, banking, and service industries |
| Search & Comparison Intent | Often compared for digital communication roles | Compared for traditional customer support roles |
While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.
Louisville, KY • Remote
$14 - $19.25/hr
Full-time
Medical, Dental, Vision, Retirement
Posted 28 days ago
About this role Do you consistently demonstrate professionalism, attentiveness, compassion and courtesy to others? Are you dedicated to delivering a service experience that endears customers to proudly reference our products and services? If so, this position may be for you!
In this role, team members handle a variety of inquiries regarding orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via phone, email, cases and live chat. Associates navigate multiple internal software applications while conversing with customers to clarify needs, identify root cause of issues and resolve outstanding inquiries. They identify and report trends that lead to improvements in our products, services, processes and websites.
Responsibilities Team members will: Handle inquiries across multiple communication channels. Use internal software to manage and resolve issues. Identify root causes and provide resolutions.
Report trends to drive product and process improvements. Qualifications & Success Criteria High School Graduate or GED. Achieve established quality, availability and productivity objectives.
Committed to ongoing personal development. Mentor others by sharing knowledge. Work productively both independently and in a team environment.
Demonstrate solid multitasking and organizational skills. Benefits Potential to earn a quarterly functional bonus based on individual performance. Vacation accrual starting on day one, plus company‐designated and floating holidays.
401K with employer matched contributions. Healthcare (medical, dental, and vision) coverage starting day one. Quarterly performance reviews with a culture of internal advancement.
Work from home position with necessary assets provided by the company. EEO Statement Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Applicants are considered regardless of any classification protected by applicable laws.
Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities. If you require accommodation in our application process, contact accommodations.ta@cengage.com. #J-18808-Ljbffr
