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Chat Associate Jobs in California (NOW HIRING)

Brilliant Earth

Sales Associate, Jewelry

San Jose, CA · On-site

$24 - $26/hr

Sales Associate, Jewelry (Jewelry Consultant) - San Jose, California Our Jewelry Consultants ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Santa Monica, CA · On-site

$20 - $22/hr

Sales Associate, Jewelry (Jewelry Consultant) - Santa Monica, CA Our Jewelry Consultants provide an ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Palo Alto, CA · On-site

$24 - $26/hr

Sales Associate, Jewelry (Jewelry Consultant) - Palo Alto, CA Our Jewelry Sales Consultants provide ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Walnut Creek, CA · On-site

$24 - $26/hr

Sales Associate, Jewelry (Jewelry Consultant) - Walnut Creek, CA Our Jewelry Sales Consultants ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Walnut Creek, CA · On-site

$24 - $26/hr

Sales Associate, Jewelry (Jewelry Consultant) - Walnut Creek, CA Our Jewelry Sales Consultants ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Pasadena, CA · On-site

$20 - $22/hr

Sales Associate, Jewelry (Jewelry Consultant) - Pasadena, CA Our Jewelry Consultants provide an ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Palo Alto, CA · On-site

$24 - $26/hr

Sales Associate, Jewelry (Jewelry Consultant) - Palo Alto, CA Our Jewelry Sales Consultants provide ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Pasadena, CA · On-site

$20 - $22/hr

Sales Associate, Jewelry (Jewelry Consultant) - Pasadena, CA Our Jewelry Consultants provide an ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Walnut Creek, CA · On-site

$24 - $26/hr

Sales Associate, Jewelry (Jewelry Consultant) - Walnut Creek, CA Our Jewelry Sales Consultants ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

CrystalPlus.com

Customer Service Associate

Montclair, CA · On-site

$14.50 - $20/hr

Join our dynamic team at CRYSTAL PLUS INC as a Customer Service Associate, where your passion for ... Provide outstanding customer service through various channels, including phone, email, and chat ...

Brilliant Earth

Sales Associate, Jewelry

San Jose, CA · On-site

$24 - $26/hr

Sales Associate, Jewelry (Jewelry Consultant) - San Jose, California Our Jewelry Consultants ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Palo Alto, CA · On-site

$24 - $26/hr

Sales Associate, Jewelry (Jewelry Consultant) - Palo Alto, CA Our Jewelry Sales Consultants provide ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Pasadena, CA · On-site

$20 - $22/hr

Sales Associate, Jewelry (Jewelry Consultant) - Pasadena, CA Our Jewelry Consultants provide an ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Santa Monica, CA · On-site

$20 - $22/hr

Sales Associate, Jewelry (Jewelry Consultant) - Santa Monica, CA Our Jewelry Consultants provide an ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

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Showing results 41-60

All JobsChat Associate JobsChat Associate Jobs in California

Chat Associate information

See California salary details

$10

$19

$32

How much do chat associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat associate in California is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What is a chat associate?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in California? The most popular types of Chat jobs in California are:
What cities in California are hiring for Chat Associate jobs? Cities in California with the most Chat Associate job openings:
Chat Associate jobs near you
Infographic showing various Chat Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,786 per year, or $19.6 per hour.

Customer Service Associate

CRYSTAL PLUS INC

Montclair, CA

$19 - $21/hr

Full-time

Re-posted 20 days ago

Job description

About the Role:
Join our dynamic team at CRYSTAL PLUS INC as a Customer Service Associate, where your passion for helping others will shine! In this role, you will be the first point of contact for our valued customers, ensuring they receive exceptional service and support.

Responsibilities:
  • Provide outstanding customer service through various channels, including phone, email, and chat.
  • Assist customers with product inquiries, order processing, and issue resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to enhance the customer experience.
  • Identify and escalate priority issues to management when necessary.
  • Stay updated on product knowledge and company policies.
  • Participate in training and development programs to improve skills.
  • Contribute to a positive team environment and uphold company values.
Requirements:
  • AA college diploma or equivalent
  • Previous experience in customer service or a related field preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using customer service software and tools.
  • Ability to work in a fast-paced environment with a positive attitude.
  • Strong organizational skills and ability to multitask effectively.
  • Willingness to learn and adapt to new challenges.
About Us:
CRYSTAL PLUS INC has been a leader in the industry for over 15 years, providing high-quality products and exceptional service to our customers in Montclair, CA. Our commitment to excellence and customer satisfaction has earned us a loyal clientele, and our employees love the supportive and innovative work environment we foster.