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Chat Assistant Jobs in Greer, SC (NOW HIRING)

United Community Bank

Customer Service Specialist

Laurens, SC · On-site

$14.50 - $19.25/hr

May assist with mentoring teammates and creating and/or contributing to training resource material * Supports customer channels, including but not limited to, email, chat, secure message, and email ...

Ulta Beauty, Inc.

Lead Cashier

Greenville, SC · On-site

$14.25 - $17.25/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... * Assist in the training of new cashiers, and cross-training other associates in cashiering.

United Community Bank

Customer Service Specialist

Laurens, SC · On-site

$14.50 - $19.25/hr

May assist with mentoring teammates and creating and/or contributing to training resource material * Supports customer channels, including but not limited to, email, chat, secure message, and email ...

David's Bridal, LLC.

Retail Supervisor

Greenville, SC · On-site

$12.75 - $16.14/hr

  • Vision

  • Retirement

As a member of the management team, you will assist in building and retaining a high performing ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

RTO National

Online Sales Representative

Greenville, SC · On-site

  • Dental

  • Vision

  • Life

Sales & Customer ServiceManage and update online product listingsRespond to customer inquiries by phone, email, chat, and social mediaRecommend products and assist customers with purchasing ...

RTO National

Online Sales Representative

Greenville, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to customer inquiries by phone, email, chat, and social media * Recommend products and assist customers with purchasing decisions * Follow up with leads and close sales * Customer Engagement ...

RTO National

Online Sales Representative

Greenville, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to customer inquiries by phone, email, chat, and social media * Recommend products and assist customers with purchasing decisions * Follow up with leads and close sales * Customer Engagement ...

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Showing results 21-40

All JobsChat JobsChat Assistant JobsChat Assistant Jobs in Greer, SC

Chat Assistant information

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

What are the most commonly searched types of Chat jobs in Greer, SC?

The most popular types of Chat jobs in Greer, SC are:

What are popular job titles related to Chat Assistant jobs in Greer, SC?

For Chat Assistant jobs in Greer, SC, the most frequently searched job titles are:

What job categories do people searching Chat Assistant jobs in Greer, SC look for?

The top searched job categories for Chat Assistant jobs in Greer, SC are:

What cities near Greer, SC are hiring for Chat Assistant jobs?

Cities near Greer, SC with the most Chat Assistant job openings:

Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in Greer, SC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Service Specialist

United Community Bank

Laurens, SC • On-site

$14.50 - $19.25/hr

Other

Re-posted 28 days ago

Job description

Overview
In compliance with established policies and procedures, this customer service position completes a wide variety of high quality customer service requests presented to our on-site Customer Contact Center team through phone, chat, secure message and email. Tasks are similar to those performed in a branch office, with emphasis on First Contact Resolution, while managing risk for the bank and the customer, consistently delivering high-quality customer service.
What You'll Do
  • Completes requests including but not limited to processing of check orders, stop payments, account maintenance, check and statement
  • Debit card maintenance requests which includes but is not limited to; limit increases, card closures/reorders, travel notices, etc.
  • Supports and or resolves complex debit card issues
  • Online/Mobile Banking, and Bill Pay support/troubleshooting for both consumer and business customers
  • Meets and or exceeds personal scorecard goals which contribute to the overall goals of the department
  • Provides exceptional customer service by creating a positive experience for each customer on all support channels
  • Interacts with customers and co-workers in a professional and caring way and represent United Community Bank as "The Bank that Service Built"
  • May assist with mentoring teammates and creating and/or contributing to training resource material
  • Supports customer channels, including but not limited to, email, chat, secure message, and email in addition to the telephone
  • May include developing a 'specialized' support niche as a Subject Matter Expert in one or more areas of support
  • May include actively seeking, referring and/or sales of bank product and services that align customer needs with UCB's products and services
  • Successfully completes all training as assigned by the Customer Contact Center and or UCB
  • Maintains thorough knowledge of all bank products & services
  • Keeps absences to a minimum understanding the interdependence each person has on the other to meet and or exceed team performance goals and objectives.
  • Other duties as assigned
Requirements For Success
  • High school diploma or equivalent required; Bachelor's degree in a relevant field of work or an equivalent combination of education and work related experience preferred
  • 1-3 years of banking, bank operations, retail or customer service experience required
    • 1 - 3 years' experience in one or more bank operations functions preferred
    • 1 - 3 years' experience in retail or commercial banking preferred
  • Previous Contact Center experience in any professional work environment a plus
  • Experience with email, chat or other forms of electronic communication preferred
  • Bilingual and/or fluent in Spanish both verbal and written a plus
  • Able to work a set or rotating schedule that may include evenings and Saturdays
  • Proficient in Microsoft Office programs with ability to operate standard office equipment
  • Possess excellent interpersonal and communication skills
  • Has a passion for delivering superior customer service
  • Deliver professional and welcoming telephone etiquette and skills; ability to maintain a friendly, cheerful and courteous demeanor throughout the work day
  • Strong verbal and written communication skills
  • Strong computer and technology skills
  • Ability to thrive in a high call volume, fast paced work environment
  • Skilled at handling and navigating customer complaints
  • Ability to closely and accurately follow established processes and procedures
  • Self-starter
  • Team building and collaboration skills; ability to work well in a team environment
  • Ability to multi-task
  • Strong emphasis on details and accuracy or work
  • Strong analytical and problem solving skills with demonstrated capacity for sound judgment
  • Ability to make informed decisions quickly and execute those decisions with confidence; ability to troubleshoot issues and provide solutions
  • Committed to achieving individual performance goals set forth by leadership to ensure that the team meets or exceeds its goals
  • Successfully complete all Contact Center training programs including but not limited to BVS courses, periodic quizzes, etc.
  • Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Conditions of Employment
Must be able to pass a criminal background & credit check.
FLSA Status
Non-Exempt
SUPERVISORY RESPONSIBILITY
This position has no direct reports.
WORK ENVIRONMENT
Work location will be within the UCB footprint
POSITION TYPE
This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.
TRAVEL
This position may require up to 25% travel.
OTHER
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range
USD $32,146.00 - USD $45,185.00 /Yr.

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