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Chase Call Center information

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How much do chase call center jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for chase call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working at a Chase Call Center, and how can they be managed?

Chase Call Center employees often encounter high call volumes, customer concerns ranging from simple inquiries to complex financial issues, and the need to meet performance metrics like call resolution time and customer satisfaction scores. Managing these challenges involves strong time management, effective communication, and the ability to remain calm under pressure. Employees are supported by thorough training, access to knowledge bases, and teamwork with supervisors and peers, which help in addressing customer needs efficiently and maintaining a supportive work environment.

What is a Chase Call Center?

A Chase Call Center is a customer service hub operated by JPMorgan Chase, where representatives assist customers with their banking needs over the phone. Call center agents help with account inquiries, credit card issues, loan questions, and resolving problems such as fraud or unauthorized transactions. They are trained to provide information about Chase products, process transactions, and guide customers through online and mobile banking services. These centers play a key role in ensuring customer satisfaction and security.

What is the difference between Chase Call Center vs Chase Customer Service Representative?

AspectChase Call CenterChase Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent; banking knowledge beneficial
Work EnvironmentCall center setting, inbound and outbound calls, fast-pacedCustomer service environment, handling inquiries via phone, chat, or email
Employer & Industry UsageBanking industry, Chase branch and call centers

Chase Call Center roles focus on managing large volumes of customer calls, often requiring specific banking certifications. Chase Customer Service Representatives interact directly with customers to resolve issues and provide banking information. Both roles operate within the banking industry but differ in scope and daily tasks.

What are the key skills and qualifications needed to thrive as a Chase Call Center representative, and why are they important?

To thrive as a Chase Call Center representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is essential. Excellent communication, patience, and conflict resolution skills help you manage diverse customer interactions effectively. These competencies ensure high-quality service, customer satisfaction, and compliance with banking regulations.
What cities are hiring for Chase Call Center jobs? Cities with the most Chase Call Center job openings:
What states have the most Chase Call Center jobs? States with the most job openings for Chase Call Center jobs include:
Infographic showing various Chase Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Lead Call Center Representative

Lead Call Center Representative

Advantia Health

Chevy Chase, MD • On-site

$23 - $24/hr

Full-time

Posted 20 days ago

Job description

Reiter, Hill & Johnson is seeking a full-time Lead Call Center Representative for our Chevy Chase, Mayland office. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill & Johnson has 3 office locations in Chevy Chase, MD, Falls Church, VA, and Washington, D.C. The hours for this role would be a Monday-Friday position with the hours of 7:45 a.m.- 4:30 p.m.

Job Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

  • Works directly under the Call Center Supervisor's supervision.
  • Oversees and monitors the call center operations when the Supervisor is unavailable.
  • Provides answers and guidance to staff with appointment schedule changes/conflicts.
  • Serves as a liaison for any/all patient situations, including upset and dissatisfied patients.
  • Oversees new hire training.
  • Assists with reports and other projects.

Qualifications:

  • High school diploma or GED required; Associate's degree preferred.
  • Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.
  • Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Able to occasionally travel during the work week.

About Reiter, Hill & Johnson:

Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Learn more at: www.rhjn-obgyn.com.

About Advantia Health:

To provide the highest quality patient care available, Reiter, Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.

Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.