ZipRecruiter

Log In

1

Chase Call Center Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsChase Call Center Jobs

Chase Call Center information

See salary details

$10

$17

$25

How much do chase call center jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for chase call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working at a Chase Call Center, and how can they be managed?

Chase Call Center employees often encounter high call volumes, customer concerns ranging from simple inquiries to complex financial issues, and the need to meet performance metrics like call resolution time and customer satisfaction scores. Managing these challenges involves strong time management, effective communication, and the ability to remain calm under pressure. Employees are supported by thorough training, access to knowledge bases, and teamwork with supervisors and peers, which help in addressing customer needs efficiently and maintaining a supportive work environment.

What is a Chase Call Center?

A Chase Call Center is a customer service hub operated by JPMorgan Chase, where representatives assist customers with their banking needs over the phone. Call center agents help with account inquiries, credit card issues, loan questions, and resolving problems such as fraud or unauthorized transactions. They are trained to provide information about Chase products, process transactions, and guide customers through online and mobile banking services. These centers play a key role in ensuring customer satisfaction and security.

What is the difference between Chase Call Center vs Chase Customer Service Representative?

AspectChase Call CenterChase Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent; banking knowledge beneficial
Work EnvironmentCall center setting, inbound and outbound calls, fast-pacedCustomer service environment, handling inquiries via phone, chat, or email
Employer & Industry UsageBanking industry, Chase branch and call centers

Chase Call Center roles focus on managing large volumes of customer calls, often requiring specific banking certifications. Chase Customer Service Representatives interact directly with customers to resolve issues and provide banking information. Both roles operate within the banking industry but differ in scope and daily tasks.

What are the key skills and qualifications needed to thrive as a Chase Call Center representative, and why are they important?

To thrive as a Chase Call Center representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is essential. Excellent communication, patience, and conflict resolution skills help you manage diverse customer interactions effectively. These competencies ensure high-quality service, customer satisfaction, and compliance with banking regulations.
What cities are hiring for Chase Call Center jobs? Cities with the most Chase Call Center job openings:
What states have the most Chase Call Center jobs? States with the most job openings for Chase Call Center jobs include:
Infographic showing various Chase Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Account Supervisor - Military Spouse Team

Account Supervisor - Military Spouse Team

JPMorgan Chase & Co

Kingman, AZ

Full-time

Medical, Retirement

Posted 4 days ago

New

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 486 frontline employees who took The Breakroom Quiz

55th of 145 rated banks

Job description

You are a natural leader. You do what's right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.

As an Account Supervisor in JPMorgan Chase you will be accountable for leading our Military Spouse Team in southern Arizona, achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance. 

Job responsibilities

  • Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business
  • Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments and relationships
  • Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes
  • Ensure team's adherence to operating policies and procedures, and legal and compliance regulations
  • Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
  • Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you're doing, and summarize your impact in your year-end Self-Evaluation.

Required qualifications, capabilities, and skills

  • Home location must reside within a 90 mile radius of the Chase Branch on 1818 S 6th Ave, Tucson, AZ 85713
  • Proven history of improving specialist results through coaching, training and behavior remediation
  • Minimum 3 years customer service experience
  • Verbal and written communication skills
  • Influencing skills
  • Change implementation skills
  • Prioritization skills
  • Data analysis skills
  • Safe and noise free work environment in your residence
  • High School diploma/GED required

Preferred qualifications, capabilities, and skills

  • Previous financial industry experience
  • Experience supporting more than one CCB Operations Function/Line of Business
  • 2 years of experience in a call center environment, for call center roles
  • Bilingual Spanish preferred but not required
  • Military experience preferred but not required
  • Demonstrated experience supporting military connected individuals (e.g., service members, veterans, or military spouses), with understanding of deployment and relocation related challenges

Additional information

  • Work schedules will vary. Candidates must be willing to work schedules during our operating hours (5:00am to 12:00am AZ), which include evenings, weekends, and holidays.
  • This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
  • This role is a work-from-home position, 5 days a week, and is located in Tucson, AZ only. It does not offer relocation assistance or immigration sponsorship. 

 

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

What JPMorgan Chase & Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply