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Charter Sales Representative

Maximize revenue while maintaining premium client service standards * Negotiate pricing and close ... Charter pricing * Scheduling * Logistics * Booking confirmation * Coordinate internally to ensure ...

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Charter Service Rep information

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How much do charter service rep jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for charter service rep in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a charter service rep?

Charter Service Representatives are professionals who assist customers with booking and managing charter transportation services, such as buses, flights, or boats. They handle customer inquiries, provide information about charter options, process reservations, and ensure that all logistics run smoothly. Their role often involves coordinating with operators, resolving issues, and delivering excellent customer service to ensure a positive experience for clients using charter services.

What are the key skills and qualifications needed to thrive as a charter service rep?

To thrive as a Charter Service Representative, you need excellent customer service skills, strong organizational abilities, and a high school diploma or equivalent. Familiarity with reservation systems, scheduling software, and basic office applications is typically required for managing bookings and client information. Outstanding communication, problem-solving skills, and a positive attitude set top representatives apart in handling client requests and resolving issues. These skills and qualities are vital for ensuring seamless travel experiences and maintaining client satisfaction in a service-focused environment.

What are the main challenges charter service reps face when handling customer requests, and how can they effectively manage them?

Charter Service Reps often encounter challenges such as managing last-minute scheduling changes, addressing diverse client needs, and resolving conflicts between customers and service partners. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for success in this role. Building strong relationships with both clients and colleagues helps streamline processes and ensures client satisfaction, while using scheduling software and customer support tools can enhance efficiency and accuracy in managing service requests.

What cities are hiring for Charter Service Rep jobs?

Cities with the most Charter Service Rep job openings:

What are popular job titles related to Charter Service Rep jobs?

For Charter Service Rep jobs, the most frequently searched job titles are:

FLOAT MEMBER SERVICE REPRESENTATIVE

Groton, CT • On-site

Charter Oak Federal Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Charter Oak Federal Credit Unionexternal

Other

Re-posted 19 days ago

Charter Oak Federal Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Float Member Service Representative

Be a part of the Charter Oak Federal Credit Union Team!

Member Service Representative is responsible for building member relationships by providing outstanding service.

Prior experience in traditional or electronic banking services is required. Successful candidate must possess excellent communication and interpersonal skills. Previous sales experience and the ability to work in a team environment are essential.

Member Service Representatives primary responsibility is, with the aid of APEX tools and training, to sell all Credit Union deposit and loan services to current and potential members in person and on the telephone. MSR will be held accountable for Achieving Performance Excellence goals in their office/department.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Receives and greets the members, determines their needs and refers them to the proper department when applicable.
  • Communicate with members and potential members to effectively determine their deposit and loan needs.
  • Explain and effectively cross sell credit union services, utilizing APEX tools, while in contact with members.
  • Perform all clerical functions related to establishing and servicing deposits, loans and other products and services offered by the credit union.
  • Assist members in researching, balancing and reconciling their accounts, exercise prudent judgment in using approved powers to service accounts (such as approving checking accounts, waiving fees etc).
  • Have a working knowledge of the laws, rules, regulations and procedures regarding credit union products offered to members. Such laws include, but are not limited to IRA'S, lending, demand deposit and second mortgages.
  • Present a professional image (attire, mannerisms and work station).
  • Provide suggestions to improve service, control costs, and promote the credit union activities.
  • Performs Loan Originator duties under Regulation Z by taking applications, and assists a member in obtaining or applying to obtain a loan.
  • Oversees and observes all security procedures for the safety and protection of members and the credit union in the safe deposit department under the direction of the Office Manager/Supervisor when applicable.
  • Backup for Teller as needed.
  • Other duties as assigned.

Equal Opportunity Employer Veterans/Disabled

What Charter Oak Federal Credit Union employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

CHARTER OAK FEDERAL CREDIT UNION logo

About CHARTER OAK FEDERAL CREDIT UNION

Sourced by ZipRecruiter

Integrity, Value, Commitment & Strength are the core values that have guided Charter Oak Federal Credit Union since 1939. While these values have been instrumental in providing a positive member experience, they have been just as impactful in the growth, evolution and promotion of our team members throughout the years.

Industry

Commercial banking

Company size

51 - 200 Employees

Headquarters location

Waterford, CT, US

Year founded

1939

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