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Charter Service Rep Jobs (NOW HIRING)

Allegiant

$12/hr

Summary The position of the Charter Service Rep (CSR) is intended to alleviate the workload of the crew (flight deck and cabin) by tending to non-flying issues. CSRs are directly involved in ...

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Charter Service Rep information

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$12

$23

$39

How much do charter service rep jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for charter service rep in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a charter service rep?

Charter Service Representatives are professionals who assist customers with booking and managing charter transportation services, such as buses, flights, or boats. They handle customer inquiries, provide information about charter options, process reservations, and ensure that all logistics run smoothly. Their role often involves coordinating with operators, resolving issues, and delivering excellent customer service to ensure a positive experience for clients using charter services.

What are the key skills and qualifications needed to thrive as a charter service rep?

To thrive as a Charter Service Representative, you need excellent customer service skills, strong organizational abilities, and a high school diploma or equivalent. Familiarity with reservation systems, scheduling software, and basic office applications is typically required for managing bookings and client information. Outstanding communication, problem-solving skills, and a positive attitude set top representatives apart in handling client requests and resolving issues. These skills and qualities are vital for ensuring seamless travel experiences and maintaining client satisfaction in a service-focused environment.

What are the main challenges charter service reps face when handling customer requests, and how can they effectively manage them?

Charter Service Reps often encounter challenges such as managing last-minute scheduling changes, addressing diverse client needs, and resolving conflicts between customers and service partners. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for success in this role. Building strong relationships with both clients and colleagues helps streamline processes and ensures client satisfaction, while using scheduling software and customer support tools can enhance efficiency and accuracy in managing service requests.

What cities are hiring for Charter Service Rep jobs?

Cities with the most Charter Service Rep job openings:

What are popular job titles related to Charter Service Rep jobs?

For Charter Service Rep jobs, the most frequently searched job titles are:

Charter Service Representative - LAS

Las Vegas, NV • On-site

Allegiant
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Allegiantexternal

$12/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Summary

The position of the Charter Service Rep (CSR) is intended to alleviate the workload of the crew (flight deck and cabin) by tending to non-flying issues. CSRs are directly involved in communication to the client and Headquarters to execute trip details safely and efficiently. The CSR should have a focus on safety and security while working closely with the private screeners. CSR duties and responsibilities are divided into three (3) phases: pre-flight, during flight, and post-flight.

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check and pre-employment drug screen. Education:High School Diploma/GED Education Details: High School Diploma or equivalent Certification: No Certification Details: N/A Years of Experience: Minimum of one (1) year of customer service experience Valid/Unexpired Passport Book: No Valid/Unexpired Driver's License: No Visa Sponsorship Available: No

Preferred Requirements
  • Airline industry experience.
  • Basic computer skills.
  • Knowledge of general office equipment.
  • Organizational skills and strong attention to detail.
  • Excellent communication skills and extensive problem solving capabilities.
Job Duties
  • Confirms and verifies logistical support and acts as the flight’s ground security coordinator (GSC).
  • Ensures timely and accurate completion of forms.
  • Verifies that all information in the Trip Sheet is accurate and communicated appropriately.
  • Verifies training records for authorized representative are current and complete for screening.
  • Contacts OCC with the charter flight’s out and in times if unable to enter information directly through Company issued iPad, Information to be entered is passenger count, fuel information, delay code and reason.
  • Other duties as assigned.
Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer

Disability/Veteran

For more information see https://allegiantair.jobs

$12 - $12 an hour

Training hourly wage is $12 per hour

Post training wage is $425-$475per trip

Full Time Benefits
  • Profit Sharing
  • Medical/Dental/Vision/Life/ Disability Insurance
  • Medical Travel Reimbursement
  • Legal, Identity and Pet Insurance
  • 401K with an employer match
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Tuition Reimbursement
  • Flight Benefits
  • Paid vacation, holidays, and sick time
Part Time Benefits
  • Profit Sharing
  • Medical Travel Reimbursement
  • Legal, Identity and Pet Insurance
  • 401K with an employer match
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Tuition Reimbursement
  • Flight Benefits
  • Sick time
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